This is a migrated thread and some comments may be shown as answers.

support ticket

2 Answers 129 Views
General Discussions
This is a migrated thread and some comments may be shown as answers.
Amanda
Top achievements
Rank 2
Amanda asked on 03 Oct 2008, 02:00 PM
I want to submit a support ticket because I've had a problem for awhile and no one has been able to help me so far.  I've been working at my company for a little over a year and have been registered on telerik since 9/27/07.  Is this something where I only have a year for certain support?  Am I able to tell if I can still get this support through my company?  I'd rather not have my boss (whom I think all the software is registered to because he bought it) enter all my questions because I don't want to bother him all the time.  Just wondering if he'd be able to add my email/username and all that to the company signin so I can have access to everything.  Or, maybe the company doesn't have this support anymore?  How can I go about figuring this out?  Thanks!

2 Answers, 1 is accepted

Sort by
0
Lin
Telerik team
answered on 03 Oct 2008, 03:17 PM
Hello Amanda,

I checked our records and it seems that your company holds an active subscription license with us. However you were not able to submit support tickets because you were not added as licensed developer to Mark Massey's Client.net account. I updated our records and you should have access to the downlods and support resources now. You can download the latest product versions through your Client.net account -> My Licenses -> My Purchases section. To submit support tickets, please go to My Support Tickets -> Submit a support ticket link.

I hope this helps. Let me know if I can assist you further. 

Sincerely yours,
Lin
the Telerik team

Check out Telerik Trainer, the state of the art learning tool for Telerik products.
0
Amanda
Top achievements
Rank 2
answered on 03 Oct 2008, 03:29 PM
Thank you very much!!!  I appreciate it.
Tags
General Discussions
Asked by
Amanda
Top achievements
Rank 2
Answers by
Lin
Telerik team
Amanda
Top achievements
Rank 2
Share this question
or