SMTP Server Configuration Issues

2 posts, 0 answers
  1. Shafi
    Shafi avatar
    51 posts
    Member since:
    Dec 2014

    Posted 11 Apr 2018 Link to this post

    Dear Telerik,

    I just installed Reporting Server locally and I have ensured the setup was correct:

    • Database is good
    • Windows service is up and running

    When I try to save the configuration for SMTP setup, I get an error:

    An error occurred while saving the settings: Telerik Report Server Service Agent is not running. Please, check the Windows service. The changes were not applied!

    I'm not able to understand if the Report Server is doing some validation on the SMTP settings that I provide. The error is generic and doesn't specify what went wrong. Same settings are working for SSRS and another famous Suite.


  2. Katia
    Katia avatar
    733 posts

    Posted 12 Apr 2018 Link to this post

    Hi Shafi,

    This error indicates that Telerik.ReportServer.ServiceAgent service is not running or the server application cannot locate the service at the configured port. I recommend following these steps for troubleshooting the issue:

    1. Open Windows Task manager and locate Telerik.ReportServer.ServiceAgent service - double-check that it is running.

    2. Open Telerik.ReportServer.ServiceAgent.exe.config located at [installation folder]\Progress\Telerik Report Server\Services and look for the address of the service (baseAddress element). Paste this address in the browser to check if the service is functioning.

    3. Open server's Web.config located at [installation folder]\Progress\Telerik Report Server\Telerik.ReportServer.Web and check if the address of the service matches the address provided in Telerik.ReportServer.ServiceAgent.exe.config.

    Let us know how it goes and if you manage to resolve the issue.

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