Setup Wizard ended prematurely

3 posts, 0 answers
  1. Code Shoveler
    Code Shoveler avatar
    2 posts
    Member since:
    Aug 2007

    Posted 04 Aug 2011 Link to this post

      I am not having any luck getting AJAX library to install.  It appears to be updating Visual Studio 2008 and displaies an error:

            There is a problem with this Windows Installer package.  A progrm run as part of the setup did not finish as expected.

      It then finishes with

            Telerik RadControls Setup Wizard ended prematurely because of an error. ...

      I am running on a 64bit Win 7 and executing msiexec from withing a cmd prompt Run as Administrator.

      I see a lot of similar install problems in the forums, but they all appear to be different scenarios.  I am attaching the msiexec log file [I would be if it was allowed!!].

  2. Code Shoveler
    Code Shoveler avatar
    2 posts
    Member since:
    Aug 2007

    Posted 04 Aug 2011 Link to this post

      The error seems to be on Visual Studio 2008.  I have toggled off the 2008 features, but the Install still seems to be trying to update 2008.   Is there some way to turn this off??
      I have 2008 installed because uninstalling it after installing 2010 used to (and probably still does) break the Visual Studio 2010 install.
  3. Andrey
    Andrey avatar
    245 posts

    Posted 10 Aug 2011 Link to this post


    Code Shoveler opened a support ticket and after some investigation we were able to determine the cause for the issue.

    In essence the issue was caused by a corrupted Visual Studio integrated help system, preventing the installer us from deploying our offline documentation.

    The issue was resolved by performing the following steps:
    1) Open C:\Program Files\Microsoft Help Viewer\v1.0\HelpLibManager.exe.config
    2) Set the FirstTimeRun value to True
    3) Open the "Help Library Manager" (in Visual Studio 2010, Help -> Manage Help Settings)
    4) Select Choose online or local help
    5) Select I want to use local help
    6) Try viewing the VS 2010 Help (Help -> View Help)

    Kind regards,
    the Telerik team

    Browse the vast support resources we have to jump start your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.

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