Send canned message

[Chay]

Hi Telerik,

I want to send canned message telling agent that client has ended the conversation whenever client leave the channel— "Client has ended the conversation". Please see attachment below. I currently have a function where client will send a message when s/he leave the channel but I want to send a canned message. I don't know what to use. Will you help me how it is done. 

Thanks in advance.

[Martin]

Hi Chay,

Thank you for the provided screenshot.

A possible built-in way to achieve similar functionality is to use an attachment to the client messages. Please check the following StackBlitz example that adds programmatically an attachment to the client response message:

https://stackblitz.com/edit/angular-udqsag?file=app/app.component.ts

Another approach that I could suggest is to use custom CSS styles in order to position a custom message in the Kendo Conversational UI.

I hope this helps.

Regards,
Martin
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