Scheduler not refreshed after Move and ToolTip showed

[MI87]

Hello

I have a problem on Radscheduler with RadToolTip

Move an appointment, and juste after (before the scheduler is refresh), point your mouse on a appointment to show the tooltip... Result: the scheduler is not refreshed (UI doesn't get updated) .

I can reproduce this problem on your demo page :

To be sure to reproduce this, drag and drop the appointment on the other appopoointment, and before the scheduler is refreshed, show a tooltip. The result is : the appointments are not juxtaposed...

How can we prevent that ?

I use Q3 release (2011.3.1115.35)
Thanks

[Peter]

Hello Mi87,

Thank you for reporting this issue. We will research for ways to avoid this. In the meantime, I suggest you use the client-side approach which you can test by selecting the "Populate the tooltip client-side via JavaScript." radio button.

All the best,
Peter
the Telerik team

[MI87]

Hi Peter, thanks for your reply.

Please, can you give me the issue track number, so I can "track this issue"

Thanks

[Peter]

There is no PITS item for this issue since we usually log bugs with the controls themselves, not the online demos.

Greetings,
Peter
the Telerik team

[MI87]

Hello Peter

I don't understand your answer.... (maybe of my ability in English)

The problem is not only on the demo : you can reproduce this on a simple project, with the last release...

I hope this bug will be fixed soon because it is very annoying: indeed, the IDs of the Appointments do not change on the screen when they changed server-side ...

[Peter]

Hi Mi87,

The problem is with the code of the online demo. We have already fixed it. You just need to uncomment tooltip.hide(); in the following method:

function hideActiveToolTip() {
          var tooltip = Telerik.Web.UI.RadToolTip.getCurrent();
          if (tooltip) {
              tooltip.hide();
          }
      }

Here is how the demo will behave after the fix is applied for the next service pack - http://screencast.com/t/Wy1TBGCaqhx.


Best wishes, Peter
the Telerik team

[MI87]

Hello Peter, thanks

I try on the Tlerik include live demo (C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q3 2011\Live Demos) but it doesn't fix the bug.

I'll wait until the online demo is updated and I'll see come to you at this time.

Regards

[Peter]

Hi Mi87,

The live demo will not be updated until the next service pack is released.

Did you modify the code in your local installation? If yes, do you still experience this problem?

Best wishes,
Peter
the Telerik team

[MI87]

Yes, I modify the code in my local installation, and I still exprerience this problem.

I can do an archive file of my project if you want (but I can't attach the file to this post...)

[Peter]

Hello Mi87,

I am not sure if sending the modified sample will help in resolving this case, since we already have the code for the demo and verified that it worked as expected. Can you please review the video capture and let me know if we are testing the case in the same way that you do?


Regards, Peter
the Telerik team

[MI87]

Hello Peter

Here is a video capture of the problem :
http://screencast.com/t/6PNHiEvk9fZC

Thanks

[MI87]

Hello Peter

Here is a video capture of the problem :
http://screencast.com/t/6PNHiEvk9fZC

Thanks

[Peter]

Can you open a support ticket and send us a simple demo of the issue?

All the best,
Peter
the Telerik team