Scheduler not refreshed after Move and ToolTip showed

13 posts, 0 answers
  1. MI87
    MI87 avatar
    27 posts
    Member since:
    Jul 2010

    Posted 01 Dec 2011 Link to this post

    Hello

    I have a problem on Radscheduler with RadToolTip

    Move an appointment, and juste after (before the scheduler is refresh), point your mouse on a appointment to show the tooltip... Result: the scheduler is not refreshed (UI doesn't get updated) .

    I can reproduce this problem on your demo page :

    To be sure to reproduce this, drag and drop the appointment on the other appopoointment, and before the scheduler is refreshed, show a tooltip. The result is : the appointments are not juxtaposed...

    How can we prevent that ?

    I use Q3 release (2011.3.1115.35)
    Thanks
  2. Peter
    Admin
    Peter avatar
    6637 posts

    Posted 06 Dec 2011 Link to this post

    Hello Mi87,

    Thank you for reporting this issue. We will research for ways to avoid this. In the meantime, I suggest you use the client-side approach which you can test by selecting the "Populate the tooltip client-side via JavaScript." radio button.

    All the best,
    Peter
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
  3. MI87
    MI87 avatar
    27 posts
    Member since:
    Jul 2010

    Posted 07 Dec 2011 Link to this post

    Hi Peter, thanks for your reply.

    Please, can you give me the issue track number, so I can "track this issue"

    Thanks
  4. Peter
    Admin
    Peter avatar
    6637 posts

    Posted 08 Dec 2011 Link to this post


    There is no PITS item for this issue since we usually log bugs with the controls themselves, not the online demos.

    Greetings,
    Peter
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
  5. MI87
    MI87 avatar
    27 posts
    Member since:
    Jul 2010

    Posted 09 Dec 2011 Link to this post

    Hello Peter

    I don't understand your answer.... (maybe of my ability in English)

    The problem is not only on the demo : you can reproduce this on a simple project, with the last release...

    I hope this bug will be fixed soon because it is very annoying: indeed, the IDs of the Appointments do not change on the screen when they changed server-side ...
  6. Peter
    Admin
    Peter avatar
    6637 posts

    Posted 12 Dec 2011 Link to this post

    Hi Mi87,

    The problem is with the code of the online demo. We have already fixed it. You just need to uncomment tooltip.hide(); in the following method:
    function hideActiveToolTip() {
              var tooltip = Telerik.Web.UI.RadToolTip.getCurrent();
              if (tooltip) {
                  tooltip.hide();
              }
          }

    Here is how the demo will behave after the fix is applied for the next service pack - http://screencast.com/t/Wy1TBGCaqhx.


    Best wishes, Peter
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
  7. MI87
    MI87 avatar
    27 posts
    Member since:
    Jul 2010

    Posted 13 Dec 2011 Link to this post

    Hello Peter, thanks

    I try on the Tlerik include live demo (C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q3 2011\Live Demos) but it doesn't fix the bug.

    I'll wait until the online demo is updated and I'll see come to you at this time.

    Regards
  8. Peter
    Admin
    Peter avatar
    6637 posts

    Posted 13 Dec 2011 Link to this post

    Hi Mi87,

    The live demo will not be updated until the next service pack is released.

    Did you modify the code in your local installation? If yes, do you still experience this problem?

    Best wishes,
    Peter
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
  9. MI87
    MI87 avatar
    27 posts
    Member since:
    Jul 2010

    Posted 13 Dec 2011 Link to this post

    Yes, I modify the code in my local installation, and I still exprerience this problem.

    I can do an archive file of my project if you want (but I can't attach the file to this post...)
  10. Peter
    Admin
    Peter avatar
    6637 posts

    Posted 13 Dec 2011 Link to this post

    Hello Mi87,

    I am not sure if sending the modified sample will help in resolving this case, since we already have the code for the demo and verified that it worked as expected. Can you please review the video capture and let me know if we are testing the case in the same way that you do?


    Regards, Peter
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
  11. MI87
    MI87 avatar
    27 posts
    Member since:
    Jul 2010

    Posted 14 Dec 2011 Link to this post

    Hello Peter

    Here is a video capture of the problem :
    http://screencast.com/t/6PNHiEvk9fZC

    Thanks
  12. MI87
    MI87 avatar
    27 posts
    Member since:
    Jul 2010

    Posted 14 Dec 2011 Link to this post

    Hello Peter

    Here is a video capture of the problem :
    http://screencast.com/t/6PNHiEvk9fZC

    Thanks
  13. Peter
    Admin
    Peter avatar
    6637 posts

    Posted 16 Dec 2011 Link to this post


    Can you open a support ticket and send us a simple demo of the issue?

    All the best,
    Peter
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
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