Peter Luth
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Peter Luth
asked on 01 Sep 2008, 02:35 PM
Hi,
I have used way too many hours on this new radalert it is unbelievable!
I have a MasterPage with a contentpage. On the contentpage there are several buttons, which are in my RadAjaxManager and update textboxes on callback and a simple radalert should be shown if updated succesfully or unsuccessfully from the server-side event, but this does not work first time, but every time after this it works and shows the radalert as it should.
I have been able to find any help in the forums for this, but I suspect it has something to do with the MasterPage lifecycle...
I am using solution 3 from http://www.telerik.com/support/kb/article/b454K-gtd-b454T-cec-b454c-cec.aspx and with modification from post (Ricardo, 8/13/2008)
Can you help?
I have temporarily had to use the standard alerts, but this is not a long term solution for our customer.
Mark.
I have used way too many hours on this new radalert it is unbelievable!
I have a MasterPage with a contentpage. On the contentpage there are several buttons, which are in my RadAjaxManager and update textboxes on callback and a simple radalert should be shown if updated succesfully or unsuccessfully from the server-side event, but this does not work first time, but every time after this it works and shows the radalert as it should.
I have been able to find any help in the forums for this, but I suspect it has something to do with the MasterPage lifecycle...
I am using solution 3 from http://www.telerik.com/support/kb/article/b454K-gtd-b454T-cec-b454c-cec.aspx and with modification from post (Ricardo, 8/13/2008)
Can you help?
I have temporarily had to use the standard alerts, but this is not a long term solution for our customer.
Mark.
7 Answers, 1 is accepted
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Peter Luth
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answered on 02 Sep 2008, 06:50 AM
Hi,
I have opened a support ticket with a small test project of the issue.
Mark.
I have opened a support ticket with a small test project of the issue.
Mark.
0
Hi Martin Bo,
The project that you sent me works as expected - radalert is called every time. Can you please check the movie and let me know if I am missing something?
Sincerely yours,
Georgi Tunev
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
The project that you sent me works as expected - radalert is called every time. Can you please check the movie and let me know if I am missing something?
Sincerely yours,
Georgi Tunev
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
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Peter Luth
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answered on 03 Sep 2008, 08:27 AM
This is still a major issue for us.
Is there anybody else that has this error that is not using a US/UK setup?
I am using a danish machine.
Is there anybody else that has this error that is not using a US/UK setup?
I am using a danish machine.
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Peter Luth
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answered on 04 Sep 2008, 08:19 AM
If anyone else does happen to encounter this problem. The fix as of now is to remove "RadAjaxManager1.ResponseScripts.Add" with "ScriptManager.RegisterStartupScript".
I hope there is more focus on Locale issues and not only the profitable markets!
I hope there is more focus on Locale issues and not only the profitable markets!
0
Hello Martin,
We wish to point out that we do our best to fix reported problems as they arrive, as well as immediately provide workarounds for those problems that are logged.
In this particular case, we were not able to reproduce the problem on our end - running your test project did not produce any error. It could be the case that in this particular case the problem might be originating from some system code related to the different Locale on your machine. Simply put, when the error is not being reproduced, possibilities are numerous, and it is hardly clear where is the next thing to look at.
Your frustration with the time it takes to resolve the problem is understandable, yet we are not sure how the case could have been handled better. Could you share specific proposals on what we could have done with regards to the problem?
Best regards,
Tervel
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
We wish to point out that we do our best to fix reported problems as they arrive, as well as immediately provide workarounds for those problems that are logged.
In this particular case, we were not able to reproduce the problem on our end - running your test project did not produce any error. It could be the case that in this particular case the problem might be originating from some system code related to the different Locale on your machine. Simply put, when the error is not being reproduced, possibilities are numerous, and it is hardly clear where is the next thing to look at.
Your frustration with the time it takes to resolve the problem is understandable, yet we are not sure how the case could have been handled better. Could you share specific proposals on what we could have done with regards to the problem?
Best regards,
Tervel
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
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Peter Luth
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answered on 10 Sep 2008, 10:19 AM
Hi Tervel,$0$0$0$0I am sure you are doing your best. It just seemed extremely provocative to reply with a "works for me..." and attach a video clip. In the past I have only had the best experience from the telerik support team. I have been a customer for over 1 1/2 years, but recently the feeling of being helped has diminished, which is all it is. Just a feeling, as it is difficult to read sarcasm and irony, but once again the feeling is there.$0$0$0$0$0I do look forward to using your products and support for many years to come and hope this critique is helpful.$0$0$0$0$0regards,$0$0$0$0$0Mark (dev)$0
0
Hi Martin,
By no means my reply should have been interpreted as being sarcastic, and I truly hope this is not how you took it. On the other hand, I can add little to what I already noted in the message - that we used all information provided in the thread, tried to reproduce the problem, did not succeed - then showed you in a movie what we did.
I am not sure in this case what else we could have done, short of installing a Danish Windows on a separate machine (which takes some time to obtain and install), IIS and .NET - and then test with this installation. This is why I asked for your suggestions how you believe we could have handled the case better/faster with the information provided.
I hope my question makes better sense now. We take our support very seriously, as you yourself have noted and do our best to keep our customers truly content with what they get from us.
Best wishes,
Tervel
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
By no means my reply should have been interpreted as being sarcastic, and I truly hope this is not how you took it. On the other hand, I can add little to what I already noted in the message - that we used all information provided in the thread, tried to reproduce the problem, did not succeed - then showed you in a movie what we did.
I am not sure in this case what else we could have done, short of installing a Danish Windows on a separate machine (which takes some time to obtain and install), IIS and .NET - and then test with this installation. This is why I asked for your suggestions how you believe we could have handled the case better/faster with the information provided.
I hope my question makes better sense now. We take our support very seriously, as you yourself have noted and do our best to keep our customers truly content with what they get from us.
Best wishes,
Tervel
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.