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Response time

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Tinus
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Tinus asked on 13 Jun 2008, 12:45 PM
Two days ago I submitted a bug report but still got NO RESPONSE!
Why do I pay for a product with Gold support and a guaranteed response time of 24h?

Regards
Martin

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Nikolay
Telerik team
answered on 13 Jun 2008, 03:07 PM
Hi Tinus,

Thank you for raising this issue.

You are correct. Your ticket should have been answered in 24 hours' time. We've become aware of a mismatch between our support ticketing system, and the customers' subscription types. This issue will be corrected and the response time of bug reports will be according to the subscription type.

I received your attachments in the ticket thread. You will receive an answer as soon as possible.

All the best,
Nikolay
the Telerik team

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Tinus
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answered on 13 Jun 2008, 03:14 PM
Thanks.

Martin
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