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Report Session Timeout

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Eric Schuler
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Eric Schuler asked on 14 Apr 2011, 06:54 PM
Dear Tech

I have an "Session Timeout" issue when the report is been generated, I attached a screen shot with this thread.

What happen is, in an asp.net application, I am trying to use Telerik Window to open another page which contains the reportviewer. May be because the report is a kind of big, so it will take about 2 mins to open it. It is working OK on my local machine, but after I upload it to server, I get this Session Timeout error message. After refresh page, nothing happens.

Because it's not a "Request Timeout" error, so this confuse me a lot, what session will be used when the report is generated? Could you give any suggestion about what settings I should check on IIS?

Because our application will redirect user to a logout page if the session is remove, so I am sure sessions created by our application are not removed. Just some session telerik report is using is cleared. So I am not sure what session does Telerik report is using.

I appreciated any help from you.

Thank.

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Steve
Telerik team
answered on 15 Apr 2011, 12:10 PM
Hello Eric,

The following KB article elaborates on the known reasons for this error to occur and what you should check: Report is unavailable or session has expired error message. Please review it and let us know how it goes.

Regards,
Steve
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