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Red X where RadControl Chart Should Be

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Ed
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Ed asked on 31 Aug 2012, 12:30 PM
Good Day Experts!

I have the ever popular Red X where my RadControl Chart should. I have looked around at all the threads concerning this topic and have not bee able to find out the issue. 

My scenario:
My manager usually maintains our website on his local machine.  The production website works great and the Charts show with no Red X's.  So, my manager wants me to start maintaining the website so we duplicated the environment locally on my machine so I could do so. I had never had any VisualStudio 2003 website projects on my machine so we had to configure IIS and all the related "things". 

Everything on the website works great except for getting the Red X's for the Charts!!!

Question:
I know my summary did not include much detail. I am thinking that my issue must be in my environment setup since the production website works fine and there are no issues for my manager to run it on his machine.

Are there any "usual" set-up issues that you can suggest for me to look at?

Thanks,
Ed Dobias - ITS Traffic Systems

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Ves
Telerik team
answered on 05 Sep 2012, 09:46 AM
Hi Ed,

RadChart requires a registration for ChartHttpHandler in web.config. For IIS5/IIS6 it is registered in <system.web> section, while for IIS7 and later it should go in <system.webServer> section. Please, find more details in this help topic.

Best regards,
Ves
the Telerik team
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Ed
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answered on 05 Sep 2012, 03:25 PM
Thank you for responding.

After clicking the link for the how-to registration of the handler, do I copy the handler in <system.web> and paste it into my Web.config?
If so, I am unable to scroll to the right to see the complete line to copy.

I am working with IIS 5.1.

Thanks,
Ed
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Ves
Telerik team
answered on 10 Sep 2012, 08:11 AM
Hi Ed,

Here is the complete line you need to put in <system.web> section in your web.config file for IIS 5.1:

<add path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" validate="false"/>


Kind regards,
Ves
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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Ed
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answered on 12 Sep 2012, 06:53 PM
Good Day

Do I put this between the <httpHandlers> tags in Web.config?

Thanks,
Ed
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Ves
Telerik team
answered on 17 Sep 2012, 08:07 AM
Hi Ed,

That's correct. This should go into <httpHandlers> tag:

<system.web>
.....
<httpHandlers>
<add path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" validate="false"/>
</httpHandlers>
</system.web>


Best regards,
Ves
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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Ed
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answered on 18 Sep 2012, 02:53 PM
Good Day 

 I have added it in the <httpHandlers> tag.  I still have not chart.  Does any of it need to be custom tailored for my specific application?
Or, is how you sent it how it should work?

Thanks,
Ed
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Ves
Telerik team
answered on 21 Sep 2012, 10:38 AM
Hi Ed,

This is actually all that is needed to get the chart to appear in your page. I am not really sure about all the specifics in your setup, however there is an approach you can try. Please, create a brand new web site in Visual Studio, add Telerik.Web.UI.dll to the Bin folder and create a simple page with RadChart as described here. Then run it and see if the chart appears correctly. If it is displayed, you can search for the differences between this example and your project, focusing on the chart configuration and ChartHttpHandler registration.

Best regards,
Ves
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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Ed
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