RadWindow doesn't display a website

[Bader]

Hello,

I have a problem with displaying a specific website (www.oritajewellery.com) using the radwindow. All other websites are displayed well.

Please open the following web page in order to view the problem: http://www.israel-jewelry-center.com/Pages/Categories/Rings.aspx.
By hovering over the image which is displayed in the attached image (1.jpg), a radtooltip will be displayed, and then click the displayed big image in order to view the website in a radwindow control. Here is the problem, the above website is not displayed (view attached image 2.jpg).

My code:

<telerik:RadWindowManager ID="RadWindowManager1" runat="server">
        <Windows>
            <telerik:RadWindow runat="server" Width="600px" Height="550px" VisibleStatusbar="false" style="z-index:10000;"
                ID="ExplorerWindow" Modal="true" Behaviors="Default">
            </telerik:RadWindow>
        </Windows>
    </telerik:RadWindowManager>

I want to indicate again that just the above website is not displayed using the radwindow control.

Regards,
Bader

[Cori]

Hello Bader,

Can we see the code you use to set the url and show the RadWindow? I don't see why it would show the "Page Not Found" page if the url was not passed to it correctly.

[Bader]

Hello,

Thank you for your reply,
Here is my code:

<%@ Control Language="C#" AutoEventWireup="true" CodeFile="ProductDetails.ascx.cs" Inherits="ProductDetails" %>
<%@ Register TagPrefix="telerik" Namespace="Telerik.Web.UI" Assembly="Telerik.Web.UI" %>
<center>
    <telerik:RadWindowManager ID="RadWindowManager1" ReloadOnShow="true" runat="server">
        <Windows>
            <telerik:RadWindow runat="server" Width="600px" Height="550px" VisibleStatusbar="false" style="z-index:10000;"
                ID="ExplorerWindow" Modal="true" Behaviors="Default">
            </telerik:RadWindow>
        </Windows>
    </telerik:RadWindowManager>

    <asp:Panel ID="ProductDetailsPanel" style="margin-top:1px;" runat="server">
        <table runat="server" style="border-color:#7b7b7b;" id="ProductWrapper" border="1" cellpadding="0" cellspacing="0">
            <tr>
                <td align="left" valign="top">
                    <asp:FormView ID="ProductsImgFormView" Width="240px" DataSourceID="CstmrItmsDataSource" DataKeyNames="CItemID"
                        runat="server" OnDataBound="ProductsView_DataBound">
                        <ItemTemplate>
                           <div id="smallImage" style="cursor:pointer;" runat="server">
                               <asp:Label ID="cstmrSiteLabel" runat="server" Visible="false" Text='<%# string.Format("http://{0}", Eval("UWebSite")) %>'></asp:Label>
                               <asp:Label ID="Label1" Visible="false" runat="server" Text='<%# Eval("CItemID") %>'></asp:Label>
                               <asp:ImageButton ID="ImageButton1" Visible="true" ImageUrl='<%# string.Format("~/Pages/Categories/Imgs/CreateBImg.aspx?itmId={0}", Eval("CItemID")) %>' onclick="ImageButton1_Click" runat="server" />
                           </div>
                        </ItemTemplate>
                    </asp:FormView>
                </td>
                <td align="left" valign="top">
                   <asp:FormView ID="ProductsDetailsFormView" Width="250px" DataSourceID="CstmrItmsDataSource" DataKeyNames="CItemID"
                        runat="server" OnDataBound="ProductsView_DataBound">
                        <ItemTemplate>
                            <asp:Panel ID="ItmDetailsPanel" style="margin:5px;" runat="server">
                                <asp:Label ID="CmpNameLabel" SkinID="ProductDetailsDataLabelText" runat="server" Text='<%# Eval("UCmpName") + "<br /><br />" %>'></asp:Label>
                                <asp:Label ID="CodeNameLabel" SkinID="ProductDetailsLabelText" runat="server" Text="Code name: "></asp:Label>
                                <asp:Label ID="CodeNameDataLabel" SkinID="ProductDetailsDataLabelText" runat="server" Text='<%# Eval("CItmName") + "<br /><br />" %>'></asp:Label>
                                <asp:Label ID="ItmPriceLabel" SkinID="ProductDetailsLabelText" Visible='<%# (Convert.ToInt32(Eval("CItemPrice")) == 0) ? false : true %>' runat="server" Text="Price: "></asp:Label>
                                <asp:Label ID="ItmPriceDataLabel" SkinID="ProductDetailsDataLabelText" Visible='<%# (Convert.ToInt32(Eval("CItemPrice")) == 0) ? false : true %>' runat="server" Text='<%# Eval("CItemPrice") + " NIS<br /><br />" %>'></asp:Label>
                                <asp:Label ID="ItmDescLabel" SkinID="ProductDetailsLabelText" Visible='<%# (Eval("CItmDesc") == string.Empty) ? false : true %>' runat="server" Text="Description: "></asp:Label>
                                <asp:Label ID="ItmDescDataLabel" SkinID="ProductDetailsDataLabelText" Visible='<%# (Eval("CItmDesc") == string.Empty) ? false : true %>' runat="server" Text='<%# Eval("CItmDesc") + "<br />" %>'></asp:Label>
                            </asp:Panel>
                        </ItemTemplate>
                    </asp:FormView>
                </td>
            </tr>
        </table>
    </asp:Panel>
    <asp:Label runat="server" ID="CheckoutInformation" Style="display: block; margin-top: 10px;
        color: #4f4236; margin-left: 11px;"></asp:Label>
    <asp:SqlDataSource ID="CstmrItmsDataSource" runat="server" ConnectionString="<%$ ConnectionStrings:IsraelJewelryCenterConnectionString %>"
        ProviderName="System.Data.SqlClient" SelectCommand="SELECT * FROM [AllItems_View] WHERE ([CItemID] = @ItemID)">
        <SelectParameters>
            <asp:Parameter Name="ItemID" Type="Int64" />
        </SelectParameters>
    </asp:SqlDataSource>
</center>

And:

using System;
using System.Web.UI;
using System.Web.UI.WebControls;
using System.Drawing;
using System.IO;

public partial class ProductDetails : System.Web.UI.UserControl
{
    private bool _resetQuantity = true;
    public string ItemID
    {
        get
        {
            if (ViewState["CItemID"] == null)
            {
                return "";
            }
            return (string)ViewState["CItemID"];
        }
        set
        {
            if (this.ItemID != value)
            {
                Reset();
            }
            ViewState["CItemID"] = value;
            ConfigureView();
        }
    }

    protected void Page_Load(object sender, EventArgs e)
    {
        //ItemIDLabel.Text = ItemID;
        ExplorerWindow.VisibleOnPageLoad = false;
        this.ConfigureView();
    }

    protected void Page_PreRender(object sender, EventArgs e)
    {
    }

    private void Reset()
    {

    }

    private void ConfigureView()
    {
        this.CstmrItmsDataSource.SelectParameters["ItemID"].DefaultValue = this.ItemID;

        this.DataBind();

        //Make sure the panel is visible
        this.ProductWrapper.Visible = true;
        this.ProductsImgFormView.Visible = true;
        this.ProductsDetailsFormView.Visible = true;
        this.CheckoutInformation.Visible = false;
        this._resetQuantity = true;
    }


    private void ShowCurrentDetails()
    {

    }

    private void SelectButton(LinkButton button, bool toSelect)
    {
        if (toSelect)
        {
            button.BorderColor = Color.Green;
            button.BorderWidth = Unit.Pixel(2);
            button.BorderStyle = BorderStyle.Dotted;
        }
        else
        {
            button.BorderWidth = Unit.Pixel(0);
        }
    }

    protected void Button_Command(object sender, CommandEventArgs e)
    {

    }

    protected void QuantityChanged(object sender, EventArgs e)
    {
        this._resetQuantity = false;
        ShowCurrentDetails();
    }

    protected void ProductsView_DataBound(object sender, EventArgs e)
    {
        System.Web.UI.WebControls.Image image = (System.Web.UI.WebControls.Image) ProductsImgFormView.FindControl("image");
        if (image == null) return;
        if (!File.Exists(MapPath(image.ImageUrl)))
        {

            image.ImageUrl = "../../Img/Northwind/Products/noimage.jpg";
        }
    }

    protected override void OnPreRender(EventArgs e)
    {
        this.ConfigureView();
        base.OnPreRender(e);
    }

    protected void ImageButton1_Click(object sender, ImageClickEventArgs e)
    {
        ImageButton _imageButton1 = (ImageButton)sender;
        Label cstmrSiteLabel = (Label)_imageButton1.FindControl("cstmrSiteLabel");
        string _cstmrSiteLabel = cstmrSiteLabel.Text.ToString();
        ExplorerWindow.NavigateUrl = _cstmrSiteLabel;
        ExplorerWindow.VisibleOnPageLoad = true;
    }
}

The above code is a usercontrol code. This usercontrol is displayed in a RadToolTipManager control by coming over a specific image in the radlistview control.

Please, I need your help,
It is apperecited to send me the modifed code.

Regards,
Bader

[Bader]

Hello,

Thank you for your reply,
Here is my code:

<%@ Control Language="C#" AutoEventWireup="true" CodeFile="ProductDetails.ascx.cs" Inherits="ProductDetails" %>
<%@ Register TagPrefix="telerik" Namespace="Telerik.Web.UI" Assembly="Telerik.Web.UI" %>
<center>
    <telerik:RadWindowManager ID="RadWindowManager1" ReloadOnShow="true" runat="server">
        <Windows>
            <telerik:RadWindow runat="server" Width="600px" Height="550px" VisibleStatusbar="false" style="z-index:10000;"
                ID="ExplorerWindow" Modal="true" Behaviors="Default">
            </telerik:RadWindow>
        </Windows>
    </telerik:RadWindowManager>

    <asp:Panel ID="ProductDetailsPanel" style="margin-top:1px;" runat="server">
        <table runat="server" style="border-color:#7b7b7b;" id="ProductWrapper" border="1" cellpadding="0" cellspacing="0">
            <tr>
                <td align="left" valign="top">
                    <asp:FormView ID="ProductsImgFormView" Width="240px" DataSourceID="CstmrItmsDataSource" DataKeyNames="CItemID"
                        runat="server" OnDataBound="ProductsView_DataBound">
                        <ItemTemplate>
                           <div id="smallImage" style="cursor:pointer;" runat="server">
                               <asp:Label ID="cstmrSiteLabel" runat="server" Visible="false" Text='<%# string.Format("http://{0}", Eval("UWebSite")) %>'></asp:Label>
                               <asp:Label ID="Label1" Visible="false" runat="server" Text='<%# Eval("CItemID") %>'></asp:Label>
                               <asp:ImageButton ID="ImageButton1" Visible="true" ImageUrl='<%# string.Format("~/Pages/Categories/Imgs/CreateBImg.aspx?itmId={0}", Eval("CItemID")) %>' onclick="ImageButton1_Click" runat="server" />
                           </div>
                        </ItemTemplate>
                    </asp:FormView>
                </td>
                <td align="left" valign="top">
                   <asp:FormView ID="ProductsDetailsFormView" Width="250px" DataSourceID="CstmrItmsDataSource" DataKeyNames="CItemID"
                        runat="server" OnDataBound="ProductsView_DataBound">
                        <ItemTemplate>
                            <asp:Panel ID="ItmDetailsPanel" style="margin:5px;" runat="server">
                                <asp:Label ID="CmpNameLabel" SkinID="ProductDetailsDataLabelText" runat="server" Text='<%# Eval("UCmpName") + "<br /><br />" %>'></asp:Label>
                                <asp:Label ID="CodeNameLabel" SkinID="ProductDetailsLabelText" runat="server" Text="Code name: "></asp:Label>
                                <asp:Label ID="CodeNameDataLabel" SkinID="ProductDetailsDataLabelText" runat="server" Text='<%# Eval("CItmName") + "<br /><br />" %>'></asp:Label>
                                <asp:Label ID="ItmPriceLabel" SkinID="ProductDetailsLabelText" Visible='<%# (Convert.ToInt32(Eval("CItemPrice")) == 0) ? false : true %>' runat="server" Text="Price: "></asp:Label>
                                <asp:Label ID="ItmPriceDataLabel" SkinID="ProductDetailsDataLabelText" Visible='<%# (Convert.ToInt32(Eval("CItemPrice")) == 0) ? false : true %>' runat="server" Text='<%# Eval("CItemPrice") + " NIS<br /><br />" %>'></asp:Label>
                                <asp:Label ID="ItmDescLabel" SkinID="ProductDetailsLabelText" Visible='<%# (Eval("CItmDesc") == string.Empty) ? false : true %>' runat="server" Text="Description: "></asp:Label>
                                <asp:Label ID="ItmDescDataLabel" SkinID="ProductDetailsDataLabelText" Visible='<%# (Eval("CItmDesc") == string.Empty) ? false : true %>' runat="server" Text='<%# Eval("CItmDesc") + "<br />" %>'></asp:Label>
                            </asp:Panel>
                        </ItemTemplate>
                    </asp:FormView>
                </td>
            </tr>
        </table>
    </asp:Panel>
    <asp:Label runat="server" ID="CheckoutInformation" Style="display: block; margin-top: 10px;
        color: #4f4236; margin-left: 11px;"></asp:Label>
    <asp:SqlDataSource ID="CstmrItmsDataSource" runat="server" ConnectionString="<%$ ConnectionStrings:IsraelJewelryCenterConnectionString %>"
        ProviderName="System.Data.SqlClient" SelectCommand="SELECT * FROM [AllItems_View] WHERE ([CItemID] = @ItemID)">
        <SelectParameters>
            <asp:Parameter Name="ItemID" Type="Int64" />
        </SelectParameters>
    </asp:SqlDataSource>
</center>

And:

using System;
using System.Web.UI;
using System.Web.UI.WebControls;
using System.Drawing;
using System.IO;

public partial class ProductDetails : System.Web.UI.UserControl
{
    private bool _resetQuantity = true;
    public string ItemID
    {
        get
        {
            if (ViewState["CItemID"] == null)
            {
                return "";
            }
            return (string)ViewState["CItemID"];
        }
        set
        {
            if (this.ItemID != value)
            {
                Reset();
            }
            ViewState["CItemID"] = value;
            ConfigureView();
        }
    }

    protected void Page_Load(object sender, EventArgs e)
    {
        //ItemIDLabel.Text = ItemID;
        ExplorerWindow.VisibleOnPageLoad = false;
        this.ConfigureView();
    }

    protected void Page_PreRender(object sender, EventArgs e)
    {
    }

    private void Reset()
    {

    }

    private void ConfigureView()
    {
        this.CstmrItmsDataSource.SelectParameters["ItemID"].DefaultValue = this.ItemID;

        this.DataBind();

        //Make sure the panel is visible
        this.ProductWrapper.Visible = true;
        this.ProductsImgFormView.Visible = true;
        this.ProductsDetailsFormView.Visible = true;
        this.CheckoutInformation.Visible = false;
        this._resetQuantity = true;
    }


    private void ShowCurrentDetails()
    {

    }

    private void SelectButton(LinkButton button, bool toSelect)
    {
        if (toSelect)
        {
            button.BorderColor = Color.Green;
            button.BorderWidth = Unit.Pixel(2);
            button.BorderStyle = BorderStyle.Dotted;
        }
        else
        {
            button.BorderWidth = Unit.Pixel(0);
        }
    }

    protected void Button_Command(object sender, CommandEventArgs e)
    {

    }

    protected void QuantityChanged(object sender, EventArgs e)
    {
        this._resetQuantity = false;
        ShowCurrentDetails();
    }

    protected void ProductsView_DataBound(object sender, EventArgs e)
    {
        System.Web.UI.WebControls.Image image = (System.Web.UI.WebControls.Image) ProductsImgFormView.FindControl("image");
        if (image == null) return;
        if (!File.Exists(MapPath(image.ImageUrl)))
        {

            image.ImageUrl = "../../Img/Northwind/Products/noimage.jpg";
        }
    }

    protected override void OnPreRender(EventArgs e)
    {
        this.ConfigureView();
        base.OnPreRender(e);
    }

    protected void ImageButton1_Click(object sender, ImageClickEventArgs e)
    {
        ImageButton _imageButton1 = (ImageButton)sender;
        Label cstmrSiteLabel = (Label)_imageButton1.FindControl("cstmrSiteLabel");
        string _cstmrSiteLabel = cstmrSiteLabel.Text.ToString();
        ExplorerWindow.NavigateUrl = _cstmrSiteLabel;
        ExplorerWindow.VisibleOnPageLoad = true;
    }
}

The above code is a usercontrol code. This usercontrol is displayed in a RadToolTipManager control by coming over a specific image in the radlistview control.

Please, I need your help,
It is apperecited to send me the modifed code.

Regards,
Bader

[Georgi Tunev]

Hello Bader,

I checked your site and I see that when the site is not opened in the RadWindow, its Url is like this:
http://www.oritajewellery.com/?rwndrnd=0.8061625900947207

This query string comes from the ReloadOnShow property which, when set to true, forces the window to add a random query string to its NavigateUrl every time it is opened (so the browser would not use a cached version of that page). It seems however, that the site's (oritajewellery.com) logic, does not allow such query string - even if you load the Url above directly in the browser window, it still won't open.

If you are developing oritajewellery.com too, I would suggest to consider allowing such query string. If not, just set ReloadOnShow=false and the random query string will not be added anymore. If you want to load the RadWindow every time it is shown with a new content, you could use the OnClientClose client event and in the JavaScript function set there, to set the Url of the RadWindow to some temp page.
e.g.
OnClientClose="OnClientClose"

function OnClientClose(sender, args)
{
    sender.setUrl("tempPage.aspx");
}


All the best,
Georgi Tunev
the Telerik team

[Bader]

Hello,

Thank you for your reply,
I still have the problem. I added ReloadOnShow=false , but is is not solving the problem.
Any way I dont understand what do you mean with tempPage.aspx please explain.
This website is displayed using the radwindow control in another page (http://www.israel-jewelry-center.com/Pages/Fm/Links.aspx - look for www.oritajewellery.com ), can you expalin why is that happening? so what is the problem in the first page?

Here is the code of the page http://www.israel-jewelry-center.com/Pages/Fm/Links.aspx:

<%@ Page Title="Contributors Websites" Language="C#" MasterPageFile="~/Pages/MasterPages/FullMasterPage.master" AutoEventWireup="true" CodeFile="Links.aspx.cs" Inherits="Pages_Fm_Links" %>
<%@ Register Assembly="Telerik.Web.UI" Namespace="Telerik.Web.UI" TagPrefix="telerik" %>

<asp:Content ID="Content1" ContentPlaceHolderID="head" Runat="Server">
   <meta name="keywords" content="Israel Jewelry Center, Israel-Jewelry-Center, Designer" />
</asp:Content>

<asp:Content ID="Content2" ContentPlaceHolderID="Content4" Runat="Server">
    <br /><br />

    <telerik:RadWindowManager ID="RadWindowManager1" runat="server">
        <Windows>
            <telerik:RadWindow runat="server" Width="600px" Height="550px" VisibleStatusbar="false" style="z-index:10000;"
                ID="ExplorerWindow" Modal="true" Behaviors="Default">
            </telerik:RadWindow>
        </Windows>
    </telerik:RadWindowManager>

    <asp:Label ID="HeaderLabel" runat="server" SkinID="HeaderText" Text="Contributors Websites"></asp:Label>
    <br /><br /><br />
    <telerik:RadGrid ID="RadGrid1" runat="server" DataSourceID="SqlDataSource1" Skin="Office2007"
        GridLines="None">
        <MasterTableView AutoGenerateColumns="False" DataSourceID="SqlDataSource1">
        <RowIndicatorColumn>
        <HeaderStyle Width="20px"></HeaderStyle>
        </RowIndicatorColumn>

        <ExpandCollapseColumn>
        <HeaderStyle Width="20px"></HeaderStyle>
        </ExpandCollapseColumn>
            <Columns>
                <telerik:GridBoundColumn DataField="CmpName" HeaderText="Contributor Name"
                    SortExpression="CmpName" UniqueName="CmpName">
                </telerik:GridBoundColumn>
                <telerik:GridTemplateColumn UniqueName="WebSite" HeaderText="WebSite"
                    DataField="WebSite" DataType="System.String">
                    <ItemTemplate>
                        <asp:Label ID="cstmrSiteLabel" runat="server" Visible="false" Text='<%# string.Format("http://{0}", Eval("WebSite")) %>'></asp:Label>
                        <asp:LinkButton ID="LinkButton1" runat="server" Text='<%#String.Format("{0}", Eval("WebSite").ToString()) %>' OnClick="LinkButton1_Click"></asp:LinkButton>

                    </ItemTemplate>
                </telerik:GridTemplateColumn>

            </Columns>
        </MasterTableView>
    </telerik:RadGrid>
    <asp:SqlDataSource ID="SqlDataSource1" runat="server"
        ConnectionString="<%$ ConnectionStrings:IsraelJewelryCenterConnectionString %>"
        SelectCommand="SELECT [WebSite], [CmpName] FROM [Users] where Roles='User' ORDER BY [CmpName]"></asp:SqlDataSource>
</asp:Content>

and

using System;
using System.Web.UI.WebControls;
using IsraelJewelryCenterControlLibrary;

public partial class Pages_Fm_Links : BasePage
{
    protected void Page_Load(object sender, EventArgs e)
    {
        if (!IsPostBack)
        {
            Session["PreferedCulture"] = "en-us";
        }
    }

    protected void LinkButton1_Click(Object sender, EventArgs e)
    {
        LinkButton _linkButton = (LinkButton)sender;
        Label cstmrSiteLabel = (Label)_linkButton.FindControl("cstmrSiteLabel");
        string _cstmrSiteLabel = cstmrSiteLabel.Text.ToString();
        ExplorerWindow.NavigateUrl = _cstmrSiteLabel;
        ExplorerWindow.VisibleOnPageLoad = true;
    }

}

Please, my client is already very upset of this problem, I need an immediate help.

Regards,
Bader

[Georgi Tunev]

Hello Bader,

I checked your site again and the Url with which you open the RadWindow still contained the rwndrnd query parameter (see attached movie) . The problem does not occur in the other (Links.aspx) page, because the query string there does not contain that parameter - try repeating the steps that I show in my movie to check the Url of the content page.
I still believe that the reason for this issue is that somewhere in your code, ReloadOnShow is set to true - I would suggest to do a global search in your application for this property.  To be able to help further however, I need a sample project that reproduces your exact setup and the problem itself - please try isolating the problem in a separate project and send it to us in a support ticket. We will check it right away.


All the best,
Georgi Tunev
the Telerik team

[Bader]

Hello,

Thank you for your reply,
I built a sample application in order to show you the problem. Plaese download the application from: www.thestarweb.com/RadWindow.rar and run the page Rings.aspx

Please, I need an immediate help,
It is apprecited to send me the modified code.

Regards,
Bader

[Georgi Tunev]

Hello Bader,

Thank you for the project - now I was able to reproduce the problem and located the reason for it. In your ProductDetails.ascx control, you have a RadWindowManager with ReloadOnShow set to true - remove that property from there and you will not experience this problem anymore.


Best wishes,
Georgi Tunev
the Telerik team