Hello,

I am using the RadScheduler the way your examples say how to use it but I am experiencing a issues. On the same page as the RadScheduler I have a RadCalendar that lets the user jump to a specific day or month, I have also integrated RadToolTip for the scheduler for its appointments. The issue is occurring when I role over dates in the RadCalendar it trys to use the tooltip. How do I stop this from occurring? 

http://www.patternrecognitioninc.com/telerik/Screenshot1.gif

The second issue Im experiencing is that when double clicking on a appointment the RadToolTip is not going. It just stays on the screen even though I have moved into the edit form.

http://www.patternrecognitioninc.com/telerik/Screenshot2.gif

The examples that I followed were the RadToolTip integration on the Schedular and the First Look example.

Please let me know.

Hello Daniel,

Regarding the issues:

#1 Following your explanations, we are not sure what exactly the scenario is. It seems that you want to use the tooltip only in the Scheduler, yet it also appears when hovering items in the RadCalendar.
In that example, the RadToolTipManager is tooltipifying the scheduler "automatically" because of the property

ToolTipZoneID="RadScheduler1"

In case you use the ToolTipZoneID property, it is possible that you set it to some parent element that also contains the RadCalendar. We have no other explanation of the fenomena.

#2 We tried to reproduce the behavior both locally, and on our online demo ToolTipZoneID property, and everything worked fine on our end. We are not sure what could be causing the problem.

My suggestion would be to send us a project (in a support ticket) that demonstrates the two issues - we will examine your control settings, determine what is causing the behavior and send you back an updated version.


Best regards,
Tervel
the Telerik team

Hi,

Can anyone tell me what was the result of teh support ticket? I have the same problem and I have the TolltipZoneID equal to the schedule ID.
Plus, I use a RadSplit betwen the radSchedule and the radCalendar and when I hover the splitter the samething happens and the tooltip is shown.

Please advise.

Thanks.

Hello Nuno,

In the support ticket that we received as a followup to this thread, the reason for the problem was simple wrong [clientside] ID.

As you know, control IDs are different on the server and on the client when the control is in a user control or master page. This is why you need to exercise extra care that you set the ID correct.

Here is some excerpts from the support ticket that might be useful to you:

Declarative setting:
<telerik:RadToolTipManager ToolTipZoneID = "ctl00_ContentPlaceHolder1_RadScheduler1" ../>

Or using code:
RadToolTipManager1.ToolTipZoneID = RadScheduler1.ClientID;


Best wishes,
Tervel
the Telerik team