RadProgressArea stuck at the last message for very long process

[Helen Tang]

I use RadProgressArea to show progress of a custom process, and this validation process can last up to 10 or 15 minutes. The flow is supposed to be like this, once a Validate button is clicked, the section showing the Validate button and a list of items for validation is hidden, while RadProgressArea starts showing the progress (this radprogressarea is update via callback of my custom process). In the end after the long process is finished, the RadProgressArea disappears and the Validate button and the list of items are shown. Everything works fine when the process lasts 2 or 3 minutes, once the process lasts about  5 minutes, the RadProgressArea stuck on the last message, even the elapsedtime stops counting but the browser tab has spinning image and progress bar on browser is not complete. It seems like server stops processing the code after the last call to update the RadProgressArea.

I thought this was caused by page time out and the server stopped processing the subsequent call from the page, then I increase the number for the Server.ScriptTimeOut on the page where the Validation method is called, but it does not  make any difference.

Has anyone experienced the similar thing before? Please advise what could be the cause to this behavior.

Thank in advance.

Helen

[Genady Sergeev]

Hi Helen Tang,

Please try setting the executionTimeout property of the httpRuntime section in the web.config to a larger value. Does the issue persist then?

Kind regards,
Genady Sergeev
the Telerik team

[Helen Tang]

Yes, I did set up a executionruntime longer than the process time. I just found something else: RadProgressArea is updated through custom process call back, at the end of process, there are tons of entries for the RadUploadProgressHandler. My question is what might cause so many entries of RadUploadProgressHandler. Should RadUploadProgressHandler.ashx be called when the properties of RadProgressContext, such as Primary Value, percent, are updated or something else could fire it?

I appreciate your advices.

Helen

[Genady Sergeev]

Hi Helen Tang,

I suggest that we continue the discussion in the support thread since I believe it would be easier to follow each other.

Greetings,
Genady Sergeev
the Telerik team

[Clay]

I am having this exact same problem. Was there a resolution that can be made public?

[Genady Sergeev]

Hi Clay,

Could you please open a support ticked and provide there more information regarding your scenario. Thank you.

All the best,
Genady Sergeev
the Telerik team