RadEditor used to create an Email, images do not come through

[John]

Hi all:

I am working with a customer who wants to create and send formatted emails from within Dynamics CRM, the built-in tools for which are quite weak. I built a web page using the RadEditor (see contact.png), and when I sent the email it came in fine to my Hotmail account and 2 other accounts where I use Outlook. However for some reason at my customer site when they open the email in Outlook they get the message “Do you want to download the external content” (or whatever it says) and when the user says “yes”, the images do not download. They just get boxes with red Xs.

I set the RadEditor filter thus:

RadEditor1.EnableFilter(Telerik.Web.UI.EditorFilters.MakeUrlsAbsolute);

And I do not understand why the images aren’t getting through to the customer.

Can anyone make any suggestions as to how I can start to track this down?

John.

[Rumen]

Hi John,

You should make sure that the IMG src paths are correct and accessible through the HTTP protocol. If the paths are not accessible MS Outlook will display images with red X inside.

Kind regards,
Rumen
the Telerik team