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RadEditor Symbols display issue

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DIT
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DIT asked on 29 Sep 2020, 11:55 AM

Dear Folks,

I am facing some issues with RadEditor Symbols - TM to be exact. Here is detailed scenario:

We are using RadEditor to let user compose and send emails. On adding TM symbol, it all works fine within RadEditor but when we send email, TM is not displayed in Outlook.

I read through couple of articles including https://docs.telerik.com/devtools/aspnet-ajax/controls/editor/functionality/toolbars/dropdowns/symbols

and found that these symbols are set of unicode characters. So, is it really possible to successfully show TM to user instead of T while in Text mode in Outlook?

Snapshots attached for more details.

 

Any help please?

 

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DIT
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answered on 30 Sep 2020, 05:09 PM
Any help please?
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Vessy
Telerik team
answered on 02 Oct 2020, 09:45 AM

Hi Dit,

Can you elaborate a bit how you are saving the content of the Editor and sending it to e-mail after that? Are you using the RadEditor1.Text or RadEditor1.Content property?

Also, can you add some standard div element with TM on the emailed page (outside the Editor) and see if the TM symbol will be properly rendered in it? (to check if this is stripped by Outlook itself).

Last but not least, you can try playing with the RadEditor's Content Filters: https://demos.telerik.com/aspnet-ajax/editor/examples/builtincontentfilters/defaultcs.aspx

There is a filter named ConvertCharactersToEntities which converts the special characters to entities. You can try if disabling it will make a difference it by setting

RadEditor1.DisableFilter(Telerik.Web.UI.EditorFilters.ConvertCharactersToEntities);

Regards,
Vessy
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DIT
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answered on 02 Oct 2020, 03:56 PM

Hi Vessy,

Thanks for your response. Given below is more detail:

1. Posting content using jQuery ajax by getting RadEditor content using get_html() - client side API.

2. I added a div and set its content using both html and text and it properly showed content (including TM). Image attached.

So, may be it is Outlook messing with TM or?

Looking forward to hear your expert opinion!

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Vessy
Telerik team
answered on 07 Oct 2020, 10:13 AM

Hi Dit,

Yes, there is a big possibility that the Outlook is messing with the passed content somehow. In order to say that for sure, I will need to debug the behavior at my end. Would it be possible for you to prepared and send me a small sample including the email-sending logic, so I can reproduce and examine the issue further at my end?

You can see how to prepare such test project easily here:

https://www.telerik.com/blogs/isolating-a-problem-in-a-sample-project

Regards,
Vessy
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