RadEditor not rendering

2 posts, 0 answers
  1. Gen
    Gen avatar
    1 posts
    Member since:
    Apr 2011

    Posted 08 Apr 2011 Link to this post

    I have a RadEditor placed on a content page. When I run the web application locally (ASP.NET 3.5), the RadEditor shows up fine. When I deploy the web application to our production server, the editor doesn't show up, instead I get a series of bullet points that when hovered over show a tooltip of a toolbar.

    I don't have the code with me right now, but can anyone suggest what I should check when I get back into work on Monday? Any pointers would be appreciated! I don't understand how it works fine locally (when I hit F5 in visual studio 2010), but when I deploy to the server it doesnt work. I can confirm that there are other applications on the server I am deploying to where the RadEditor works fine, just not in my web application project. Do I need to check any specific web.config settings?

    Thanks
  2. Dobromir
    Admin
    Dobromir avatar
    1633 posts

    Posted 12 Apr 2011 Link to this post

    Hi Gen,

    This problem might occur if by some case the RadEditor's CSS files are not loaded correctly. Could you please register the external RadEditor skins as it is shown in this KB article: Registering an external skin of RadEditor?

    You can also take advantage of the recently introduced CDN support which will allow you to load the controls skins from the Telerik CDN. Telerik CDN is hosted on the Amazon CloudFront service. You can find more information about our CDN support here and here.

    By loading the external or CDN skins you will ensure that the editor will load its skin.

    In addition, if this problem occurs only under Internet Explorer the most possible reason is that there are more than 31 CSS files registered on the page (including the ones registered by any controls). More detailed information and possible solution on this issue is available in the following blog post:
    Internet Explorer CSS limits

    Kind regards,
    Dobromir
    the Telerik team

    Browse the vast support resources we have to jump start your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.

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