RadEditor Mac OS Insert Link Issue

2 posts, 0 answers
  1. Vincent Santangelo
    Vincent Santangelo avatar
    2 posts
    Member since:
    May 2009

    Posted 20 Apr 2013 Link to this post

    On FireFox and Safari on Macs running OS X 10.6.8, the insert link tool on RadEditor is not working properly.
    On Windows 7 Chrome it works perfectly. 

    The issue:
    Type a sentence into RadEditor, highlight a word at the beginning of the sentence, click the insert link button, type in a web address. Works fine. Highlight a word later in the sentence, click the insert link button and add a web address and RadEditor will delete all the content between the two links. As said, works fine on Chrome on Windows. 

    Using Telerik 2012.3.1308.40 on ASP .NET 4.0 Server. 

    I setup a test page in my project which only has a simple RadEditor on it:
    Thanks in advance.
    <form id="form1" runat="server">
        <telerik:RadScriptManager ID="RadScriptManager1" runat="server">
            <Scripts>
                <asp:ScriptReference Assembly="Telerik.Web.UI"
                    Name="Telerik.Web.UI.Common.Core.js">
                </asp:ScriptReference>
                <asp:ScriptReference Assembly="Telerik.Web.UI"
                    Name="Telerik.Web.UI.Common.jQuery.js">
                </asp:ScriptReference>
                <asp:ScriptReference Assembly="Telerik.Web.UI"
                    Name="Telerik.Web.UI.Common.jQueryInclude.js">
                </asp:ScriptReference>
            </Scripts>
        </telerik:RadScriptManager>
        <div>
         
        <telerik:RadEditor ID="radEditTestCompleteEmail" Runat="server"
                                              EditModes="Design" Width="441px"
                StripFormattingOptions="MSWordRemoveAll"
                StripFormattingOnPaste="MSWordRemoveAll">
                                              <CssFiles>
                                                  <telerik:EditorCssFile Value="~/radEditorContentArea.css" />
                                              </CssFiles>
                                              <Tools>
                                                  <telerik:EditorToolGroup>
                                                      <telerik:EditorTool Name="Bold" />
                                                      <telerik:EditorTool Name="Italic" />
                                                      <telerik:EditorTool Name="Underline" />
                                                      <telerik:EditorTool Name="InsertLink" />
                                                      <telerik:EditorDropDown Name="FontName">
                                                      </telerik:EditorDropDown>
                                                      <telerik:EditorDropDown Name="FontSize">
                                                      </telerik:EditorDropDown>
                                                      <telerik:EditorTool Name="FindAndReplace" />
                                                      <telerik:EditorTool Name="PasteFromWordNoFontsNoSizes" />
                                                      <telerik:EditorSplitButton Name="Redo">
                                                      </telerik:EditorSplitButton>
                                                      <telerik:EditorSplitButton Name="Undo">
                                                      </telerik:EditorSplitButton>
                                                  </telerik:EditorToolGroup>
                                              </Tools>
                                              <Content>
    </Content>
                                              <TrackChangesSettings CanAcceptTrackChanges="False" />
                                          </telerik:RadEditor>

             
  2. Stamo Gochev
    Admin
    Stamo Gochev avatar
    208 posts

    Posted 24 Apr 2013 Link to this post

    Hello Vincent,

    Thank you for contacting the Telerik Support.

    I was unable to reproduce the specified issue. I typed a sentence with 5 words and marked the first and the fourth word as hyperlinks, but the text between them (the second and the third word) wasn't deleted. I tested the scenario under the latest versions of Mozilla Firefox, Safari and Google Chrome on Mac, but the RadEditor is working fine and text between the two hyperlinks was still there. Am I missing something or could you specify if there are additional steps which might be taken into account?

    There were some known problems with the Insert Link command in IE 9 since the SP 2 (2012.3.1308 version), but they are fixed in our next release, so I recommend you to upgrade to the latest version of our controls.

    Regards,,
    Stamo Gochev
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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