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RadEditor for MOSS 5.8.14. Image Manager not working

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WebParts for SharePoint
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Gerwin
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Gerwin asked on 27 Apr 2012, 09:53 AM
After een upgrade from  RadEditor for MOSS 5.1.0.0 to RadEditor for MOSS 5.8.14. the Image manager is not working correctly anymore.
I can paste an image from the Sitecollectionimages folder, but when i try to open the Publishingimages folder i only see the loading symbol. It will never open this folder.


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Rumen
Telerik team
answered on 01 May 2012, 07:57 AM
Hi,

Are there any JavaScript errors when the problem happen?

Have you granted the needed permissions to the Publishingimages folder?

Could you please inspect with Fiddler what happens when the spinner image appears and what is returned as information from the server?

Best regards,
Rumen
the Telerik team
Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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Gerwin
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answered on 01 May 2012, 09:25 AM
Hi.

I don't see any javascript errors. 

Fiddler shows nothing when the spinner image appears. It looks like nothing is happening.

What right's should i set?

I'm logged in as an administrator.

Thanks.
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Rumen
Telerik team
answered on 02 May 2012, 03:32 PM
Hello,

I have two additional suggestions:
  • Replace the ImageManager tool with the MOSSImageManager one in the the /Program Files/Common Files/Microsoft Shared/web server extensions/wpresources/RadEditorSharePoint/5.8.14.0__1f131a624888eeed/Resources/ToolsFile.xml / ListToolsFile.xml file. The MOSSImageManager tool is actually the built-in AssetPicker dialog of the built-in MOSS editor.
  • The other suggestion is to keep the ImageManager, but set the ImagesPaths to point to the libraries which are accessible by your user. See this article for more information: Images.

All the best,
Rumen
the Telerik team
Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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Gerwin
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answered on 04 May 2012, 10:02 AM
Hi, thanks for youre suggestion. I've changed the values, but i see no change.

This is my ToolsFile.xml
<root>
  <modules>
    <module name="RadEditorDomInspector" />
  </modules>
  <tools name="MossTools1">
    <tool name="AjaxSpellCheck" />
    <tool name="FindAndReplace" />
    <tool separator="true" />
    <tool name="Cut" shortcut="CTRL+X" />
    <tool name="Copy" shortcut="CTRL+C" />
    <tool name="Paste" shortcut="CTRL+V" />
    <tool separator="true" />
    <tool name="Undo" shortcut="CTRL+Z" />
    <tool name="Redo" shortcut="CTRL+Y" />
    <tool separator="true" />
    <tool name="MOSSLinkManager" shortcut="CTRL+K" />
    <tool name="Unlink" shortcut="CTRL+SHIFT+K" />
    <tool name="MOSSImageManager" shortcut="CTRL+G" />
    <tool name="MOSSTemplateManager" />
    <tool separator="true" />
    <tool name="MOSSInsertTable" />
    <tool name="SetTableProperties" />
    <tool name="ToggleTableBorder" />
    <tool separator="true" />
    <tool name="MOSSInsertTableElement">
      <tool name="InsertRowAbove" />
      <tool name="InsertRowBelow" />
      <tool name="InsertColumnLeft" />
      <tool name="InsertColumnRight" />
      <tool name="DeleteRow" />
      <tool name="DeleteColumn" />
      <tool name="SplitCell" />
    </tool>
    <tool name="MergeColumns" />
    <tool separator="true" />
    <tool name="ToggleSource" />
    <tool name="FormatStripper" />
    <tool separator="true" />
    <tool name="MOSSRightToLeft" />
    <tool name="MOSSLeftToRight" />
    <tool separator="true" />
    <tool name="ForeColor" />
    <tool name="BackColor" />
  </tools>
  <tools name="MossTools2">
    <tool name="ApplyClass" />
    <tool name="FormatBlock" />
    <tool separator="true" />
    <tool name="FontName" />
    <tool name="FontSize" />
    <tool separator="true" />
    <tool name="Bold" shortcut="CTRL+B" />
    <tool name="Italic" shortcut="CTRL+I" />
    <tool name="Underline" shortcut="CTRL+U" />
    <tool separator="true" />
    <tool name="JustifyLeft" />
    <tool name="JustifyCenter" />
    <tool name="JustifyRight" />
    <tool separator="true" />
    <tool name="InsertOrderedList" />
    <tool name="InsertUnorderedList" />
    <tool separator="true" />
    <tool name="Indent" />
    <tool name="Outdent" />
  </tools>
  <contextMenus>
    <contextMenu forElement="*">
      <tool name="Cut"/>
      <tool name="Copy"/>
      <tool name="Paste"/>
    </contextMenu>
  </contextMenus>
</root>

And this is my ListToolsFile.xml
<root>
  <tools name="EnhancedToolbar">
    <tool name="Cut" shortcut="CTRL+X" />
    <tool name="Copy" shortcut="CTRL+C" />
    <tool name="Paste" shortcut="CTRL+V" />
    <tool name="FormatStripper" />
    <tool separator="true" />
    <tool name="Undo" shortcut="CTRL+Z"/>
    <tool name="Redo" shortcut="CTRL+Y"/>
    <tool separator="true" />
    <tool name="MOSSInsertTable" />
    <tool name="MOSSInsertTableElement">
      <tool name="InsertRowAbove" />
      <tool name="InsertRowBelow" />
      <tool name="InsertColumnLeft" />
      <tool name="InsertColumnRight" />
    </tool>
    <tool name="MOSSDeleteTableElement">
      <tool name="DeleteRow" />
      <tool name="DeleteColumn" />
    </tool>
    <tool name="SplitCell" />
    <tool name="MergeColumns" />
    <tool separator="true" />
    <tool name="MOSSLinkManager" />
    <tool name="MOSSImageManager" />
  </tools>
  <tools name="BasicToolbar">
    <tool name="FontName" />
    <tool name="FontSize" />
    <tool separator="true" />
    <tool name="Bold" shortcut="CTRL+B" />
    <tool name="Italic" shortcut="CTRL+I" />
    <tool name="Underline" shortcut="CTRL+U" />
    <tool separator="true" />
    <tool name="JustifyLeft" shortcut="CTRL+L" />
    <tool name="JustifyCenter" shortcut="CTRL+E" />
    <tool name="JustifyRight" shortcut="CTRL+R" />
    <tool separator="true" />
    <tool name="InsertOrderedList" />
    <tool name="InsertUnorderedList" />
    <tool name="Indent" />
    <tool name="Outdent" shortcut="CTRL+M" />
    <tool separator="true" />
    <tool name="ForeColor" />
    <tool name="BackColor" />
    <tool separator="true" />
    <tool name="MOSSLeftToRight" />
    <tool name="MOSSRightToLeft" />
  </tools>
  <contextMenus>
    <contextMenu forElement="*">
      <tool name="Cut"/>
      <tool name="Copy"/>
      <tool name="Paste"/>
    </contextMenu>
  </contextMenus>
</root>
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Rumen
Telerik team
answered on 07 May 2012, 01:58 PM
Hello,

Could you please see the following video http://screencast.com/t/ofi22zS63 and confirm that the AssetPicker dialog of MOSS appears as shown in it? If the files in the Publishingimages are not listed in the built-in dialog of MOSS than the configuration problem is not RadEditor related.

Did you try to set the ImagesPaths property and exclude the Publishingimages library and show only the Sitecollectionimages one?

All the best,
Rumen
the Telerik team
Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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Gerwin
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answered on 29 May 2012, 01:15 PM
I keep getting the image manager from the RadEditor. I don't see the AssetPicker dialog of MOSS.

I'm using the RadEditor on a https site, can this be a problem?
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Rumen
Telerik team
answered on 30 May 2012, 08:52 PM
Hi,

The dialog should work on HTTPS. Can you please provide the files located in the /Program Files/Common Files/Microsoft Shared/web server extensions/wpresources/RadEditorSharePoint/5.8.14.0__1f131a624888eeed/Resources folder so that we can examine it along with the web.config file of your SharePoint site.

Note that the forums do not allow zip attachments and you need to open a support ticket or upload them to some storage site.

Regards,
Rumen
the Telerik team
Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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Gerwin
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answered on 11 Jun 2012, 02:09 PM
Thank you for your help. I found the solution. There where two configuration files. The person who had implemented the radeditor had made his own configuration file.

When i changed the imagemanager to mossimagemanager in that file everything was working perfectly.
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Liliana
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answered on 22 Jun 2012, 04:15 PM
Hello,

I have a problem with RadEditor Image Manager, the problem is that the preview is not working right, I don't know what is missing me to configure, as you can see in the image that I attach you, it appears a red X instead of the image, when I insert the image it seems the same, only the red X, so I'm not able to insert the image... So when I open the image in the editor, I don't have problem I can see the image.

So I have been many days trying to solve this, I hope you can help me, even I hope I can explain you the problem.

Thanks in advance.
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Rumen
Telerik team
answered on 26 Jun 2012, 08:03 AM
Hello,

Do you use RadEditor for MOSS or the regular RadEditor for ASP.NET AJAX with custom handler / custom content provider in your MOSS site?

My recommendation is to use RadEditor for MOSS in SharePoint scenarios, because it comes with a special File Browser Content Provider designed to work with the SharePoint libraries. You can see how to configure it in the following article: Image Manager.

If you are already using RadEditor for MOSS, please open a support ticket and send your configuration files placed in the \Program Files\Common Files\Microsoft Shared\web server extensions\wpresources\RadEditorSharePoint\5.x.xx.0__1f131a624888eeed\Resources folder as well as the web.config file of the SharePoint site.

All the best,
Rumen
the Telerik team
Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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Rumen
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Gerwin
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Liliana
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