radEditor disabled in production, works in test

[Brian Mott]

I have a VS2013 web forms project and use the RadEditor in many places. All works fine in test (Windows 8.1 Pro) but when publishing to production on Windows server 2012 R2, the editor appears with toolbars but with no content and totally disabled. I am not setting any custom skins as the default is fine. I have made sure that all entries in web.config for Telerik are the same. I am testing in the same browser (Chrome). No errors appear, the control is just completely disabled.

 

 

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[Brian Mott]

Here is the editor in question. Again, zero changes from test to production. Works in test, shows in production but no content shows and you cannot click on any buttons or in the content area.

 <telerik:RadEditor ID="RadEditorBody" Width="100%" EnableResize="false" ContentAreaMode="Div"  runat="server">
                 <Tools>
                    <telerik:EditorToolGroup>
                        <telerik:EditorTool Name="Cut"></telerik:EditorTool>
                        <telerik:EditorTool Name="Copy"></telerik:EditorTool>
                        <telerik:EditorTool Name="Paste"></telerik:EditorTool>                        
                        <telerik:EditorTool Name="Bold"></telerik:EditorTool>
                        <telerik:EditorTool Name="Italic"></telerik:EditorTool>
                        <telerik:EditorTool Name="Underline"></telerik:EditorTool>
                        <telerik:EditorTool Name="StrikeThrough"></telerik:EditorTool>
                         <telerik:EditorTool Name="ForeColor"></telerik:EditorTool>
                         <telerik:EditorTool Name="BackColor"></telerik:EditorTool>
                        <telerik:EditorTool Name="FontName"></telerik:EditorTool>
                        <telerik:EditorTool Name="FontSize"></telerik:EditorTool>
                        <telerik:EditorTool Name="InsertUnorderedList"></telerik:EditorTool>
                        <telerik:EditorTool Name="InserOrderedList"></telerik:EditorTool>                        
                        <telerik:EditorTool Name="JustifyLeft"></telerik:EditorTool>
                        <telerik:EditorTool Name="JustifyCenter"></telerik:EditorTool>
                        <telerik:EditorTool Name="JustifyRight"></telerik:EditorTool>
                        <telerik:EditorTool Name="Indent"></telerik:EditorTool>
                        <telerik:EditorTool Name="Outdent"></telerik:EditorTool>
                        <telerik:EditorTool Name="DocumentManager"></telerik:EditorTool>
                        <telerik:EditorTool Name="ImageManager"></telerik:EditorTool>                        
                    </telerik:EditorToolGroup>
                </Tools>
             </telerik:RadEditor> ​

[Ianko]

Hi Brian,

With the provided information it is difficult to properly define what the problem might be as this is surely some problem with the server environment. 

Just blind guesses:

• Make sure that the assembly versions deployed are the same as in the dev machine;
• Try enabling/disabling the CDN and see if there is any difference;
• Is this only an issue with RadEditor or with other Telerik controls too?
• Are you referencing the assemblies through Bin folder or from the GAC?
• If the GAC is used, make sure that all habndlers and references in the web,config has fully qualified names;
• Are there and client-side or server-side errors thrown?

If you are still unable to locate the problem, please try whether the same is reproducible using a simple project with only one page with RadEditor inside. If the same happens, please provide the project for further examination.

Regards,
Ianko
Telerik