RadAjaxManager not functioning properly in a live environment

[Yosief]

Hi All

In an ASP page, I have a telerik RadAjaxManager which am using to update a set of controls(both standard asp and telerik rad) by making use of the AjaxSettings collection of the RadAjaxManager. Everything works fine in the dev't environment. In the live environment, the page is as good as dead: button clicks and combo selection changes don't do anything at all.

Any idea why this is happening? Please help ASAP.

Yosief Kesete

[Iana Tsolova]

Hello Yosief,

Could you please send us a live Url where we could observe the described issue? Providing the problematic page code might also help.

Additionally, you can check out the following online resources on troubleshooting:
http://www.telerik.com/help/aspnet-ajax/installtroubleshootingproductionserver.html
http://www.telerik.com/help/aspnet-ajax/troubleshooting.html
http://www.telerik.com/help/aspnet-ajax/web-resources-troubleshooting.html

Regards,
Iana
the Telerik team

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[Yosief]

Dear Iana

Unfortunately our company has a NDA(Non-Disclosure Agreement) with the client.

Thanks for the links. I will check them to see if they can help.

Thanks again
Yosief Kesete

[Yosief]

Dear Iana

Since I have not yet figured out the source of the problem, I have created a simple application with an identical problem based on the Northwind sample database. Can you please send me your email address so that I forward it to you? My email is Yosief.Kesete at nedoweb.com

Thanks in advance!
Yosief W. Kesete

[Iana Tsolova]

Hi Yosief,

In order to send the sample project to us, I suggest that you open a formal support ticket where you are allowed to attach files.

Thank you in advance for your cooperation.

Sincerely yours,
Iana
the Telerik team

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[Yosief]

Hi Iana

I have created a simple page in a web application using Telerik AJAX ASP.net where the ajax settings are not
functioning as expected. It is based the Northwind sample database. You can find it here:

The desired outcome is the following:

1. When the user selects a different supplier in the top of the page,
   the list of products should be updated to show only those products belonging
   to the selected supplier.
   
2. After selecting a product, the 'Load Product Data' button should populate
   the details of the product into the controls below it.
  
For some reason, the two events that do the above are not firing and the controls don't see to do a post back

Any ideas? Please visit the page and let me know your thoughts

P.S I am using version 2008.1.415.20 of the Telerik.Web.UI.dll assembly.

Yosief

[Iana Tsolova]

Hi Yosief,

I tried downloading the project from the provided link, however it seems to be broken.
Could you please er-post the link to the files location?

Regards,
Iana
the Telerik team

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[Yosief]

Hi Iana

Fortunately, we have managed to make the page working. There was some weird stuff going on in the page.

What we did was add a standard ASP button to the page and create a click event. In the click event we pasted some C# code which was copied from the click event of an existing link button(similar to the 'Load Product Data' link button in the sample here.) Once the click event of the new button was working, we removed the new button. After rebuilding the solution, everything in the page worked fine including the click event of the link button.

We have not figured out why. But we are grateful that the page is working at last.

Thank you!