Rad Window not working in IE8 for specific user..

[Nestor]

Hi Everyone,

    Good day..!  I would like to ask some assistance on how to isolate the issue in Rad Window..
  
     here's our code.. 
  

   <

 

 

script language="javascript" type="text/javascript">

 

 

 

   function AddCountry() {

 

 

 

     var radWindow = window.radopen("CountryAddEdit.aspx?Action=Add&CountryID=0&CountryCode=", "radWindowAdd");

 

    radWindow.SetTitle(

 

"<% Response.Write(GetResource("AddCountry", false)); %>");

 

 

 

    return false;

 

   }

 

 

   </script>

 

  

   <

 

 

telerik:RadWindowManager ID="radWindowManager"

 

 

 

    runat="server"

 

 

 

    AutoSize="false"

 

 

 

    Behaviors="Close,Move"

 

 

 

    DestroyOnClose="true"

 

 

 

    EnableAjaxSkinRendering="false"

 

 

 

    EnableViewState="true"

 

 

 

    Height="175px"

 

 

 

    Modal="true"

 

 

 

    ReloadOnShow="true"

 

 

 

    ShowContentDuringLoad="false"

 

 

 

    VisibleOnPageLoad="false"

 

 

 

    VisibleStatusbar="false"

 

 

 

    Width="500px">

 

 

 

   <Windows>

 

 

 

    <telerik:RadWindow ID="radWindow" runat="server" />

 

 

 

   </Windows>

 

 

 

  </telerik:RadWindowManager> 

  <table class="gridheader" cellpadding="0" cellspacing="0">

 

 

 

 

 

 

 

   <tr>

 

 

 

 

 

 

 

 

 

 

 

    <th class="Tcenter">

 

 

 

 

 

 

 

     <asp:LinkButton ID="lnkAddCountry" runat="server" CssClass="fugue fugue-plus clicklink"    OnClientClick="javascript:AddCountry();return false;" ToolTip="<%$ Resources: AddNewCountry %>" Text="<%$  Resources: GlobalAppResources, AddNew %>" />

 

 

 

 

 

 

 

    </th>

 

 

 

 

 

 

 

  </tr>

 

 

 

 

 

 

 

  </table>

 

    This code works fine for most of our users, except for 2 users.. For a temporary solutions, they've tried a different browser and it works fine.. I just want to know, how i can isolate kind this of issue..?  Is this a browser issue..?  

     Hope you can share some ideas on how to resolve this issue.. 

Thanks, 

Nestea    
 

[Marin Bratanov]

Hi,

This is a rather strange report. The most likely reason for issues like this is that some necessary scripts are not loaded, so there is a JavaScript error. If you are using the CDN we offer it is possible that some network issue is preventing them from downloading the scripts. On the other hand, if you are not - it is possible that a proxy, for example, blocks the long URLs WebResource requests generate.

What I can suggest as troubleshooting steps is that you ask your users if they have JavaScript errors and if so what they are. Script debugging is easily enabled in IE to show a popup for each error.

You can also try changing the variable name and the RadWindow ID so that they do not match with one another and with the class name of the control.

I also suggest you remove the call to Response.Write() , as it can cause issues with AJAX. You can simply render a server variable/result in the code block (i.e. GetResource() should suffice)


Greetings,
Marin Bratanov
the Telerik team