Rad Tool Tip not displaying in correct location

3 posts, 0 answers
  1. John M
    John M avatar
    14 posts
    Member since:
    Aug 2009

    Posted 19 Jul 2010 Link to this post

    Greetings,

    I am having an issue displaying the tooltip correctly.  The first issue:
    When it loads, it first is appearing in the bottom right corner, then disappearing and reappearing near the correct location.
    Second:
    The tooltip only ends up in the correct location every other time.  That is, I mouse over it, it appears as expected.  I leave the link and tool tip with my mouse till it disappears, then return to the link and it reappears in a different location.  I can repeat this any number of times and the result alternates between the correct and incorrect location.  See the attached screen shots to see what I am seeing.

    Here is my code:
    <telerik:RadToolTip runat="server" ID="ttViewAll" TargetControlID="lnkViewAll"
                             HideEvent="LeaveTargetAndToolTip" Position="TopLeft" RelativeTo="Element" ShowEvent="OnMouseOver"
                            HideDelay="400">
    ...
    </telerik:RadToolTip>

    What can I do to prevent both these issues from happening?  Thank you for your help!

    - John

  2.
  3. Svetlina Anati
    Admin
    Svetlina Anati avatar
    2795 posts

    Posted 22 Jul 2010 Link to this post

    Hello John M,

    Would you please confirm that you are using the latest version of RadControls as selected? I have seen the first issue (with the border) in an old release and it is now fixed. As to the second problem, this could happen for load on demand, under IE8 and if no explicit size is set which is not the case. Nevertheless, I recommend to set explicit width and test again.

    I also built up a test demo based on your explanations and code but I could not reproduce the problem. I attached it to the thread for your reference - if the problem persists, let me know how to modify it and what steps to follow to observe the issue and I will do my best to help.

    Greetings,
    Svetlina
    the Telerik team
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  5. John M
    John M avatar
    14 posts
    Member since:
    Aug 2009

    Posted 23 Jul 2010 Link to this post

    Svetlina,

    Thank you for your help.  I have updated to the latest version of the controls and it is now working properly.

    Thanks,

    John
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