Rad Ticker Delaying Other Controls

[Michael]

I have a Rad Ticker in a User Control Page where it is acting as a system information widget. When the RadTicker is scrolling text across the area,  it pauses the responses of my other controls. Did I forget to set something for the RadTicker. An example is if I move my mouse over the menu it will not show me menu options till the ticker has finished.

[Pero]

Hello Michael,

We are not aware of such problem with the RadTicker. Similar issues have not been reported before, and I cannot tell what might be the cause for the delay on your side. I tried to reproduce the behavior locally, by creating a sample project, but everything is working fine. Here is the source code of the User Control that I tested:

<%@ Control Language="C#" AutoEventWireup="true" CodeFile="Ticker.ascx.cs" Inherits="Ticker" %>
<div style="height: 100px">
    <telerik:RadTicker ID="Ticker1" runat="server" AutoStart="true">
        <Items>
            <telerik:RadTickerItem> Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus mauris dui, sollicitudin quis viverra nec, dignissim vel purus. Phasellus porta fringilla dui vitae aliquam. Pellentesque quis aliquet dui. </telerik:RadTickerItem>
            <telerik:RadTickerItem>malesuada magna vitae dui tincidunt ornare. Donec mattis iaculis ante nec vulputate. Sed pellentesque tortor non ante bibendum et tempus eros pharetra. Mauris ultrices egestas massa non tincidunt. Ut lacinia sem a neque sagittis elementum. Mauris sollicitudin euismod nulla porta sodales. Vestibulum eget nunc eu velit semper aliquet. </telerik:RadTickerItem>
            <telerik:RadTickerItem>Praesent auctor dolor nec arcu tristique et viverra turpis viverra. Fusce id nibh id mi consectetur lobortis eget sed odio. Curabitur in lacus tortor, non vulputate purus. Nam ultricies, ipsum id molestie tempor, tortor mi blandit metus, in consequat dolor leo eu tellus.</telerik:RadTickerItem>
        </Items>
    </telerik:RadTicker>
</div>
<telerik:RadMenu ID="RadMenu1" runat="server" EnableRoundedCorners="true" EnableShadows="true">
    <Items>
        <telerik:RadMenuItem Text="File" AccessKey="F">
            <Items>
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/11new.gif" Text="New" AccessKey="w" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/12open.gif" Text="Open" AccessKey="O" />
                <telerik:RadMenuItem IsSeparator="True" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/13Save.gif" Text="Save" AccessKey="S" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/14SaveAs.gif" Text="Save As" AccessKey="A" />
                <telerik:RadMenuItem IsSeparator="True" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/15printPreview.gif" Text="Print Preview"
                    AccessKey="V" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/16print.gif" Text="Print" AccessKey="P" />
                <telerik:RadMenuItem IsSeparator="True" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/17close.gif" Text="Close" AccessKey="C" />
            </Items>
        </telerik:RadMenuItem>
        <telerik:RadMenuItem Text="Edit" AccessKey="E">
            <Items>
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/21undo.gif" Text="Undo" AccessKey="U" />
                <telerik:RadMenuItem IsSeparator="True" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/cut.png" Text="Cut" AccessKey="T" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/copy.png" Text="Copy" AccessKey="C" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/paste.png" Text="Paste" AccessKey="P" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/23clipboard.gif" Text="Clipboard..."
                    AccessKey="b" />
                <telerik:RadMenuItem IsSeparator="True">
                </telerik:RadMenuItem>
            </Items>
        </telerik:RadMenuItem>
        <telerik:RadMenuItem Text="Insert" AccessKey="I">
            <Items>
                <telerik:RadMenuItem Text="Break..." AccessKey="B" />
                <telerik:RadMenuItem Text="Page Numbers..." AccessKey="U" />
                <telerik:RadMenuItem Text="Date and Time..." AccessKey="T" />
                <telerik:RadMenuItem Text="Field..." AccessKey="F" />
                <telerik:RadMenuItem Text="Symbol..." AccessKey="S" />
                <telerik:RadMenuItem Text="Comment" AccessKey="M" />
                <telerik:RadMenuItem IsSeparator="True" />
                <telerik:RadMenuItem Text="Picture" AccessKey="P" />
                <telerik:RadMenuItem Text="Diagram" AccessKey="G" />
                <telerik:RadMenuItem Text="Text Box" AccessKey="X" />
                <telerik:RadMenuItem Text="Hyperlink" AccessKey="I" />
            </Items>
        </telerik:RadMenuItem>
        <telerik:RadMenuItem Text="Format" AccessKey="O">
            <Items>
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/26Font.gif" Text="Font" GroupSettings-Height="200">
                    <Items>
                        <telerik:RadMenuItem Text="Arial" />
                        <telerik:RadMenuItem Text="Verdana" />
                        <telerik:RadMenuItem Text="Tahoma" />
                        <telerik:RadMenuItem Text="Sans-serif" />
                        <telerik:RadMenuItem IsSeparator="true" />
                        <telerik:RadMenuItem Text="Arial" />
                        <telerik:RadMenuItem Text="Arial Black" />
                        <telerik:RadMenuItem Text="Arial Narrow" />
                        <telerik:RadMenuItem Text="Arial Unicode MS" />
                        <telerik:RadMenuItem Text="Bookman Old Style" />
                        <telerik:RadMenuItem Text="Bookshelf Symbol 7" />
                        <telerik:RadMenuItem Text="Century" />
                        <telerik:RadMenuItem Text="Century Gothic" />
                        <telerik:RadMenuItem Text="Comic Sans MS" />
                        <telerik:RadMenuItem Text="Courier New" />
                        <telerik:RadMenuItem Text="Garamond" />
                        <telerik:RadMenuItem Text="Georgia" />
                        <telerik:RadMenuItem Text="Goudy Old Style" />
                        <telerik:RadMenuItem Text="Goudy Stout" />
                        <telerik:RadMenuItem Text="Haettenschweiler" />
                        <telerik:RadMenuItem Text="Helvetica" />
                        <telerik:RadMenuItem Text="Impact" />
                        <telerik:RadMenuItem Text="Imprint MT Shadow" />
                        <telerik:RadMenuItem Text="Latha" />
                        <telerik:RadMenuItem Text="Lucida Console" />
                        <telerik:RadMenuItem Text="Lucida Sans" />
                        <telerik:RadMenuItem Text="Lucida Sans Typewriter" />
                        <telerik:RadMenuItem Text="Lucida Sans Unicode" />
                    </Items>
                </telerik:RadMenuItem>
                <telerik:RadMenuItem Text="Paragraph..." AccessKey="P" />
                <telerik:RadMenuItem Text="Bullets and Numbering..." AccessKey="N" />
                <telerik:RadMenuItem Text="Borders and Shading..." AccessKey="B" />
                <telerik:RadMenuItem IsSeparator="true" />
                <telerik:RadMenuItem Text="Columns" AccessKey="C" />
                <telerik:RadMenuItem Text="Tabs" AccessKey="T" />
                <telerik:RadMenuItem Text="Change Case" AccessKey="E" />
                <telerik:RadMenuItem IsSeparator="true" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/25BgColor.gif" Text="Background" AccessKey="g">
                    <Items>
                        <telerik:RadMenuItem>
                            <ItemTemplate>
                                <div style="padding: 20px 0 20px 20px;">
                                    <telerik:RadColorPicker runat="server" ID="RadColorPicker1" Preset="Metro" ShowEmptyColor="false"
                                        Width="200px" SelectedColor="#000000" />
                                </div>
                            </ItemTemplate>
                        </telerik:RadMenuItem>
                        <telerik:RadMenuItem IsSeparator="True" />
                        <telerik:RadMenuItem Text="More Colors..." AccessKey="M" />
                        <telerik:RadMenuItem Text="Fill Efects..." AccessKey="F" />
                        <telerik:RadMenuItem ImageUrl="~/Menu/Images/253Watermark.gif" Text="Printed Watermark..."
                            AccessKey="W" />
                    </Items>
                </telerik:RadMenuItem>
                <telerik:RadMenuItem Text="Theme" AccessKey="H" />
                <telerik:RadMenuItem Text="Frames" AccessKey="R" />
                <telerik:RadMenuItem Text="Autoformat" AccessKey="A" />
            </Items>
        </telerik:RadMenuItem>
        <telerik:RadMenuItem Text="View" AccessKey="V">
            <Items>
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/31normal.gif" Text="Normal" AccessKey="N" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/32web.gif" Text="Web Layout" AccessKey="W" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/33print.gif" Text="Print Layout" AccessKey="P" />
                <telerik:RadMenuItem IsSeparator="True" />
                <telerik:RadMenuItem ImageUrl="~/Menu/Images/34Tasks.gif" Text="Task Pane" AccessKey="p" />
            </Items>
        </telerik:RadMenuItem>
        <telerik:RadMenuItem Text="Tools" AccessKey="T">
            <Items>
                <telerik:RadMenuItem Text="Spelling And Grammar..." AccessKey="S" />
                <telerik:RadMenuItem Text="Research..." AccessKey="R" />
                <telerik:RadMenuItem Text="Language" AccessKey="L" />
                <telerik:RadMenuItem Text="Word Count..." AccessKey="W" />
                <telerik:RadMenuItem IsSeparator="True" />
                <telerik:RadMenuItem Text="Track Changes" AccessKey="T" />
                <telerik:RadMenuItem Text="Compare And Merge Documents.." AccessKey="D" />
            </Items>
        </telerik:RadMenuItem>
    </Items>
</telerik:RadMenu>

Could you please provide more information about the problem? It would help us a lot if you could send us a sample project, so we can replicate the issue locally. Please note that you need to open a support ticket to be able to attach other types of files, besides images.

Sincerely yours,
Pero
the Telerik team

[Michael]

Thankyou for your assistance.

I put in a ticket 4 days ago hopefully I will get an answer to the solution soon.

[Fiko]

Hi Michael,

As Pero has noted in the first reply to this thread, we were not able to reproduce the described problem. This is why, could you please open a new support ticket and send us a project which shows the problem? We will check it and do our best to provide a solution as soon as possible.

Kind regards,
Fiko
the Telerik team

[Michael]

I did put in a ticket. Turns out ti is only a problem, specific to running it from my local machine. when I placed it on the testing server it seemed to be fine.