Rad Splitter Rendering as iFrame

3 posts, 0 answers
  1. Raja
    Raja avatar
    9 posts
    Member since:
    Nov 2010

    Posted 14 Dec 2016 Link to this post

    hi, we are facing the following issue because of using a RAD SPLITTER.

    Check the attachment for the screen shot. you can see a highlighted green border with yellow shade. That part is placed as a rad-splitter like below in a master page.

    telerik:RadSplitter ID="RadSplitter1" runat="server" BorderSize="0" CssClass="radsp">
    <telerik:RadPane ID="RadPane1" Scrolling="Y" runat="server" ContentUrl="Dashboard.aspx" Height="100%" </telerik:RadPane>
    </telerik:RadSplitter>

    Using java script we are changing the contentUrl.

    The purpose of using radsplitter is :
    - To Avoid whole page refresh. the left pane and the top pane will stay and will not refresh every time.
    - To hide the each page url.

    Here is the issues that we are facing,
    - Since telerik splitter renders as a iframe in run time, we are not able to make the UI responsive.
    - When we zoom in or out we need to give a whole page refresh to see the whole page ( the bottom part is getting hidden.)
    - And Many more...

    Is there any other option to achieve this 2 points, without splitter?
    - To Avoid whole page refresh. the left pane and the top pane will stay and will not refresh every time.
    - To hide the each page url.

    How can we have a call with telerik team about this issue and some more to be discussed. How to have a call over phone/Skype with telerik team?

     

    Thanks

     

  2. Raja
    Raja avatar
    9 posts
    Member since:
    Nov 2010

    Posted 15 Dec 2016 in reply to Raja Link to this post

    HI, any update on this? My issue is here as a thread. How can i rise it as a ticket, In Your blog you have mentioned to click on GET SUPPORT button and create a ticket but it redirects to forum.

    Am i in the right place? 

  3. Vessy
    Admin
    Vessy avatar
    1678 posts

    Posted 16 Dec 2016 Link to this post

    Hi Raja,

    The "Get Support" button in our blog posts redirects to our forums, as forum posts can be submitted both by licensed and new users. Of course, if you have an active license you can submit a primary support ticket from your Telerik account:
    https://www.telerik.com/account/support-tickets

    Regarding your Splitter question:
    Let me start with the fact that using RadSplitter with only one RadPane is strongly not recommended and, thus, not supported scenario. As mentioned by you, the external content of a RadPane is rendered in a standard iframe element, so you can directly use an iframe.

    The refreshing of the whole page can be achieved by updating the desired content via AJAX request, e.g. you can use RadAjaxManager in order to update an <asp:Panel> wrapping an iframe element which is rendering the external content on the page.

    Regards,
    Vessy
    Telerik by Progress
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