Rad Captcha Audio not working after deployment

[Namit]

I have not added any specific wav file in local, or any web config changes done in my local, still it is working in my local.

After deployement audio is not working.

Could you please let me what is the issue.

Code snippet:

<%@ Register TagPrefix="telerik" Namespace="Telerik.Web.UI" Assembly="Telerik.Web.UI" %>

 <tr>
                                        <td style="width: 545px; height: 50px" id="tdtblCaptcha">
                                            <table id="tblCaptcha" border="0" cellpadding="0" cellspacing="0" runat="server">
                                                <tr>
                                                    <td>
                                                        <telerik:RadScriptManager ID="ScriptManager1" runat="server">
                                                        </telerik:RadScriptManager>
                                                        <telerik:RadCaptcha ID="RadCaptchaRegistration" runat="server" ErrorMessage="You have entered an invalid code" ValidationGroup="Group"
                                                            EnableRefreshImage="true" CaptchaImage-EnableCaptchaAudio="true" ForeColor="Red">
                                                        </telerik:RadCaptcha>
                                                    </td>
                                                    <td align="left" valign="top" style="padding-top: 28px">
                                                        <telerik:RadToolTip ID="Tooltip1" runat="server" IsClientID="true" TargetControlID="btnRefreshImage">Refresh Image</telerik:RadToolTip>
                                                        <input type="button" id="btnRefreshImage" onclick="RefreshImage(); return false;" aria-label="Refresh Captcha"
                                                            value="" />
                                                    </td>
                                                </tr>

                                            </table>
                                        </td>
                                    </tr>

 

[Rumen]

Hi Namit,

Does the problem happen in the live demo of RadCaptcha?

To run the audio in IE11 you'll need a Window Media Player plugin as suggested by my IE11 browser: 
If it is a Safari issue, make sure that you are running the latest version on your server: 2017.3.913. For more information check out this feedback portal item: Add RadCaptcha Audio support for iOS.

If the problem is other please check for errors on the page and whether the audio wav files are uploaded on the server.

Best regards,
Rumen
Progress Telerik