Problem with Telerik Chart in IE8 not in IE7

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4 posts, 1 answers
  1. Christopher Svensson
    Christopher Svensson avatar
    10 posts
    Member since:
    May 2010

    Posted 25 May 2010 Link to this post


    I am website developer and now I have a problem with a website for my company.

    We har using Version 2009.1.402.35 of telerik
    Server that hosting our site is Microsoft Windows 2003 XP Server version.

    The problem is

    Our site working great in IE7 but in IE8 it doesn't.

    I get Error in Chart when the page loads. 
    Error is: Error loading RadChart image. Show Stack Trace.?

    And a second error: is the Export to Excel function that export from RadGrid?

    Databind function to radgrid works first time when you load a page that has radgrid but if I try to reoder columns it doesn't?

    I hope you can solve my problems

    Best Regards


  2. Answer
    Ves avatar
    2926 posts

    Posted 27 May 2010 Link to this post

    Hello Christopher,

    The chart -- usually, this error is triggered by incorrect http handler registration or in web-farm scenarios, when the page is served by one machine and the chart image by another one. Implementing sticky session, state server or sql server session state would fix this issue. However, all this has nothing to do with the browser, so I am a bit puzzled by this.In order to investigate can you tell us what is the HTTP server response for the request sent to the HTTP handler? Or is it possible to provide us with a live link where the issue is observed?

    the Telerik team

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
  3. Christopher Svensson
    Christopher Svensson avatar
    10 posts
    Member since:
    May 2010

    Posted 28 May 2010 Link to this post

    Hello Sincerely!

    Because we have sensitive information I can't send you your account information to log on to our website.

    Do you have an email?

    So I can send you logon information.

    Send it to 
    christopher.svensson at

    Best Regards

  4. Christopher Svensson
    Christopher Svensson avatar
    10 posts
    Member since:
    May 2010

    Posted 31 May 2010 Link to this post


    This is only for the Chart problem. My other problems can you read here under RadGrid Forum.

    I have solved my own problem with RadChart.
    The solution is as follows:
    On RadGrid there is a property UseSession.

    First Property
    set UseSession = false.

    Second property that has to be changed is TempImageFolder.
    Set the path to this folder.Folder name can be what ever you like.
    TempImageFolder must be in you ASP.NET Website application location.
    Then you need to set permissions for ASPNET account on the folder. ASPNET account must have writable permission.
    I have set it to Full Permission.

    Now it work in IE8 and IE7.

    I hope this post will help others that can have a similar problem out there.

    Best Regards

    Christopher Svensson
    System Developer
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