Problem with page on new host

[Michael Hassinger]

I have an application running on one server with no problems. It uses Telerik controls heavily for expand/collapse with grids, AJAX, "pop up" windows, etc.

When I moved the site over to a new server, I was getting an issue with Medium security level, which I fixed by setting the propertyRestoreOriginalRenderDelegate="false" on my RadAjaxManager and RadAjaxPanel controls per instructions on the forum - that is the only difference in code.

However, when I try to click the expand button in my grid on the new site, I get a page error:

Message: Sys.InvalidOperationException: Could not find UpdatePanel with ID 'ctl00_Content_ctl00_Content_grdProcessPanel'. If it is being updated dynamically then it must be inside another UpdatePanel.
Line: 6
Char: 62099
Code: 0

Any ideas what could be causing this? Again, the only difference between this code and the code that works is my change to the propertyRestoreOriginalRenderDeleage property. I'm not sure what else to look for.

[Iana Tsolova]

Hello Michael,

Try implementing one the other approaches for using RadAjax under Medium trust described in the below topic instead of setting RestoreOriginalRenderDelegate to false:
http://www.telerik.com/help/aspnet-ajax/ajax-in-medium-trust.html

Let me know how it goes.

Kind regards,
Iana
the Telerik team

[Michael Hassinger]

I switched my code around so I am no longer setting RestoreOriginalRenderDelegate to false and am instead inheriting RadAjaxPage instead of Page. So now the markup between sites is exactly the same. Unfortunately, it didn't fix the issue with the grid expand/collapse not working. I get the following error:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8; .NET4.0C; .NET4.0E; MSSDMC2.5.2219.1)
Timestamp: Thu, 30 Jun 2011 01:44:49 UTC

Message: Sys.InvalidOperationException: Could not find UpdatePanel with ID 'ctl00_Content_ctl00_Content_grdProcessPanel'. If it is being updated dynamically then it must be inside another UpdatePanel.
Line: 6
Char: 62099
Code: 0
URI: http://.../Telerik.Web.UI.WebResource.axd?_TSM_HiddenField_=ctl00_Content_RadScriptManager1_TSM&compress=1&_TSM_CombinedScripts_=%3b%3bSystem.Web.Extensions%2c+Version%3d3.5.0.0%2c+Culture%3dneutral%2c+PublicKeyToken%3d31bf3856ad364e35%3aen-US%3a3de828f0-5e0d-4c7d-a36b-56a9773c0def%3aea597d4b%3ab25378d2%3bTelerik.Web.UI%2c+Version%3d2010.1.309.35%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3aen-US%3a30afb63f-e6ac-41db-9851-11879733de0a%3a16e4e7cd%3aed16cbdc%3a58366029%3af7645509%3a874f8ea2%3a24ee1bba%3a19620875%3a33108d14%3abd8f85e4

 

[Iana Tsolova]

Hi Michael,

This error usually come when you have nested ajax panels and at some point, one of the inner panels is not available. But to help you find what went wrong in your case, I will need to see the page code (markup and server code if you have some for adding ajax settings dynamically).

Kind regards,
Iana
the Telerik team

[Michael Hassinger]

Is there a way to simply send you a zip file with the .aspx and .cs files? There's a lot of code in them and it might be easier than looking at them on a forum. It looks like all I can attach to this post are images. If I can't send it that way, I will try to isolate the code that may be the problem and post it here.

[Iana Tsolova]

Hi Michael,

If you could open a formal support ticket, you can send us the files in a zip there. Otherwise, it would be great if you isolate the code further and share it here.

Kind regards,
Iana
the Telerik team

[Michael Hassinger]

Looks like I can't submit a ticket at this point, so here's the code for the page that is throwing the error. I've included all the markup that looks relevant, and one method in the code behind that handles the the onAjaxRequest event for the RadAjax Manager.

<telerik:RadAjaxManager ID="RadAjaxManager1" runat="server" OnAjaxRequest="RadAjaxManager1_AjaxRequest">
        <AjaxSettings>
            <telerik:AjaxSetting AjaxControlID="grdProcess">
                <UpdatedControls>
                    <telerik:AjaxUpdatedControl ControlID="grdProcess" LoadingPanelID="RadAjaxLoadingPanel1" />
                </UpdatedControls>
            </telerik:AjaxSetting>
        </AjaxSettings>
    </telerik:RadAjaxManager>

    <telerik:RadAjaxPanel ID="pnlProcess" runat="server" Width="100%">
        <div style="background-image: url(./Images/Compassheader_small.gif); background-repeat: no-repeat; background-color: #367695;">
            <table width="100%" style="font-size: 14px; font-family:'segoe ui',arial,sans-serif; border: none;" cellpadding="0" cellspacing="0">
                <tr style="height: 40px; color: White;">
                    <td style="width: 210px;"> </td>
                    <td style="text-align: left; width: 500px;"><a href="ProcessList.aspx" style="color: White;">Process List</a> > <b><asp:Label ID="lblProcessNameTitle" runat="server" Text="Process Details"></asp:Label></b></td>
                    <td style="text-align:right; vertical-align:middle;">
                        <asp:HyperLink ID="lnkEditProcess" runat="server" Text="Edit Process" ForeColor="White"></asp:HyperLink>  |
                        <a id="lnkAddAttachment" style="color: White;" href="javascript:void(0);">Manage Attachments</a> |
                        <a id="lnkManageUDC" style="color: White;" href="javascript:void(0);">Manage UDCs</a> |
                        <a id="lnkToggleHeader" href="javascript:toggleProcessHeader();"><img id="headerToggleButton" src="Images/button-expand.gif" alt="Expand/Collapse Process Info" border="0" /></a>
                    </td>
                </tr>
            </table>
        </div>
        <div id="processDetailsHeader" style="display:none">
            <table width="1199px" style="font-size: 12px; font-family:'segoe ui',arial,sans-serif; border: 1px solid #7496CE;" cellpadding="5" cellspacing="2">
                <tr><td align="right" style="border-bottom: 1px solid #ccc; color:#222; background-color: #EFEFFF; width: 100px;"><asp:Label ID="Label2" runat="server" Text="Name   " Width="100px"></asp:Label></td><td style="border-bottom: 1px solid #ccc; background-color: #FEFEFF; color:#222; padding-left: 12px;"><asp:Label ID="lblProcessName" runat="server" Text="Process" ></asp:Label></td></tr>
                <tr><td align="right" style="border-bottom: 1px solid #ccc; color:#222; background-color: #EFEFFF; width: 100px;"><asp:Label ID="Label1" runat="server" Text="Description   " Width="100px"></asp:Label></td><td style="border-bottom: 1px solid #ccc; background-color: #FEFEFF; color:#222; padding-left: 12px;"><asp:Label ID="lblDescription" runat="server" Text="Process" ></asp:Label></td></tr>
                <tr><td align="right" style="border-bottom: 1px solid #ccc; color:#222; background-color: #EFEFFF; width: 100px;"><asp:Label ID="Label3" runat="server" Text="Category   " Width="100px"></asp:Label></td><td style="border-bottom: 1px solid #ccc; background-color: #FEFEFF; color:#222; padding-left: 12px;"><asp:Label ID="lblCategory" runat="server" Text="Process" ></asp:Label></td></tr>
                <tr><td align="right" style="border-bottom: 1px solid #ccc; color:#222; background-color: #EFEFFF; width: 100px;"><asp:Label ID="Label6" runat="server" Text="Company   " Width="100px"></asp:Label></td><td style="border-bottom: 1px solid #ccc; background-color: #FEFEFF; color:#222; padding-left: 12px;"><asp:Label ID="lblCompany" runat="server" Text="Process" ></asp:Label></td></tr>
                <tr><td align="right" style="border-bottom: 1px solid #ccc; color:#222; background-color: #EFEFFF; width: 100px;"><asp:Label ID="Label5" runat="server" Text="Type   " Width="100px"></asp:Label></td><td style="border-bottom: 1px solid #ccc; background-color: #FEFEFF; color:#222; padding-left: 12px;"><asp:Label ID="lblType" runat="server" Text="Process" ></asp:Label></td></tr>
                <tr><td align="right" style="border-bottom: 1px solid #ccc; color:#222; background-color: #EFEFFF; width: 100px;"><asp:Label ID="Label4" runat="server" Text="Attachments   " Width="100px"></asp:Label></td><td style="border-bottom: 1px solid #ccc; background-color: #FEFEFF; color:#222; padding-left: 12px;"><asp:Label ID="lblAttachments" runat="server" Text="Process" ></asp:Label></td></tr>
                <tr><td align="right" style="color:#222; background-color: #EFEFFF; width: 100px;"><asp:Label ID="Label7" runat="server" Text="Owner   " Width="100px"></asp:Label></td><td style="background-color: #FEFEFF; color:#222; padding-left: 12px;"><asp:Label ID="lblOwner" runat="server" Text="Process" ></asp:Label></td></tr>
            </table>
        </div>
    </telerik:RadAjaxPanel>
<telerik:RadGrid ID="grdProcess"> Large grid with nested grids </telerik:RadGrid>
<telerik:RadAjaxLoadingPanel ID="RadAjaxLoadingPanel1" runat="server"
        Skin="Vista" InitialDelayTime="5">
    </telerik:RadAjaxLoadingPanel>

protected void RadAjaxManager1_AjaxRequest(object sender, AjaxRequestEventArgs e)
{
    switch (e.Argument)
    {
        case "Process":
            this.RebindGrid(grdProcess.MasterTableView);
            break;
    }
}

[Iana Tsolova]

Hi Michael,

Can you in addition share the code for invoking the ajax request an specify which is the control invoking it?

Regards,
Iana
the Telerik team