Problem with Image and Document Managers

5 posts, 0 answers
  1. Ernesto
    Ernesto avatar
    22 posts
    Member since:
    Sep 2010

    Posted 02 Sep 2010 Link to this post

    Hi guys.

    I have a problem with Image and Document managers.

    1. If set ViewPaths property to not exists folder - see screenshot1
    2. If set ViewPaths property to exists folder but this folder is empty - see screenshot2

    When copy some file to this folder - everything looks fine.

    Thanks in advance. 

    Regards,
    Ernesto.
  2. Ernesto
    Ernesto avatar
    22 posts
    Member since:
    Sep 2010

    Posted 02 Sep 2010 Link to this post

    oops. screenshots are incorrect. sorry.

    here new ones.
  3. Ernesto
    Ernesto avatar
    22 posts
    Member since:
    Sep 2010

    Posted 06 Sep 2010 Link to this post

    Hi again.

    I found the same bug in your demo site. So fortunately for me - it's bug of telerik.
    Am I right? This bug present in your bug tracker?

    Kind regards,
    Ernesto.
  4. Dobromir
    Admin
    Dobromir avatar
    1633 posts

    Posted 07 Sep 2010 Link to this post

    Hi Ernesto,

    Thank you for bringing this problem to our attention. I have logged it into our ToDo list and we will do our best to fix it for one of our upcoming releases. Unfortunately, at present I am unable to provide a suitable workaround. You can follow the PITS issue by its ID: 3351.

    As a small token of gratitude I have updated your Telerik points.

    Regards,
    Dobromir
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Robert Stordeur
    Robert Stordeur avatar
    1 posts
    Member since:
    May 2004

    Posted 12 Mar 2011 Link to this post

    We just decided to switch to the Telerik editor in all of DNN installations and encountered the same problem on some portals.

    While we could fix it on our development server by copying all the portal directories, then running Portal file syncronization then copying the files back and running syncronization again, it wasn't a satifactory fix for a production system.

    Turns out that only the portals that had 'images' directory instead of 'Images' (with a capital i) were affected.  if the DNN file manager saw it as a lowercase i, the behavior appeared.  We checked through FTP and the directory had a capital I. No matter how we tried, we couldn't get the File Manager in DNN to read it as a capital.

    So we created an 'Images2' directory and copied all the files there.  We then deleted the lowercase directory and renamed 'Images2' to 'Images'.  Viola! the tree structure returned.

    We didn't lose any links to images or espeically documents because of new File ID for the LinkClick function that was in the existing HTML for many modules.

    Hope this helps others to quickly fix their installations so they can use the Telerik editor.

    Bob
Back to Top