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Problem with Image and Document Managers

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Ernesto
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Ernesto asked on 02 Sep 2010, 03:21 PM
Hi guys.

I have a problem with Image and Document managers.

  1. If set ViewPaths property to not exists folder - see screenshot1
  2. If set ViewPaths property to exists folder but this folder is empty - see screenshot2

When copy some file to this folder - everything looks fine.

Thanks in advance. 

Regards,
Ernesto.

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Ernesto
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answered on 02 Sep 2010, 03:26 PM
oops. screenshots are incorrect. sorry.

here new ones.
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Ernesto
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answered on 06 Sep 2010, 06:35 AM
Hi again.

I found the same bug in your demo site. So fortunately for me - it's bug of telerik.
Am I right? This bug present in your bug tracker?

Kind regards,
Ernesto.
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Dobromir
Telerik team
answered on 07 Sep 2010, 02:04 PM
Hi Ernesto,

Thank you for bringing this problem to our attention. I have logged it into our ToDo list and we will do our best to fix it for one of our upcoming releases. Unfortunately, at present I am unable to provide a suitable workaround. You can follow the PITS issue by its ID: 3351.

As a small token of gratitude I have updated your Telerik points.

Regards,
Dobromir
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Robert Stordeur
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answered on 12 Mar 2011, 07:20 PM
We just decided to switch to the Telerik editor in all of DNN installations and encountered the same problem on some portals.

While we could fix it on our development server by copying all the portal directories, then running Portal file syncronization then copying the files back and running syncronization again, it wasn't a satifactory fix for a production system.

Turns out that only the portals that had 'images' directory instead of 'Images' (with a capital i) were affected.  if the DNN file manager saw it as a lowercase i, the behavior appeared.  We checked through FTP and the directory had a capital I. No matter how we tried, we couldn't get the File Manager in DNN to read it as a capital.

So we created an 'Images2' directory and copied all the files there.  We then deleted the lowercase directory and renamed 'Images2' to 'Images'.  Viola! the tree structure returned.

We didn't lose any links to images or espeically documents because of new File ID for the LinkClick function that was in the existing HTML for many modules.

Hope this helps others to quickly fix their installations so they can use the Telerik editor.

Bob
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Dobromir
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Robert Stordeur
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