Problem with client configuration

3 posts, 0 answers
  1. Temp
    Temp avatar
    55 posts
    Member since:
    May 2007

    Posted 14 Jan 2010 Link to this post

    Hi. I am currently using the following version of the Telerik Asp.Net Ajax Controls.
    Latest Version: 2008.1 619 (Jun 19, 2008)

    We have developed a site for a number of customers, which has been running with no problems that we are aware of. Our largest customer has decided to opt in to an extra feature of the site which was developed with Ajax and the Ajax tools, and are not having any luck.

    They are a large financial institution and all of their web access is through IBM's Tivoli Access Manager and WebSEAL.

    We have ascertained that if they access the site directly and do not go through WebSEAL, the site will run fine. We are struggling to assist because we do not have any environment to replicate this, and we cannot replicate the error.

    I am hoping that perhaps someone in Telerik or another client will have had an issue similar to this in the past and may be able to offer assistance either for something we could change in our code, or they could change in Tivoli, which would enable the Telerik controls to work ok.

    The specific error they are encoutering is as follows (I have had to doctor some information out).

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.5.30729; .NET CLR 3.0.4506.2152; InfoPath.2)
    Timestamp: Thu, 14 Jan 2010 02:12:34 UTC

    Message: Sys.InvalidOperationException: Type Telerik.Web.UI.Orientation has already been registered. The type may be defined multiple times or the script file that defines it may have already been loaded. A possible cause is a change of settings during a partial update.
    Line: 2315
    Char: 38
    Code: 0
    URI: https://(url)/scorecards/ScriptResource.axd?d=R0bFhK1fXkO_u_1ND_MnI5zGjo6qe9AMiWiYcDgZMvcQqcFKSMcWnN6Rg15M424TRdoMj3jGo0oG1Klx1GKwh4XtmtKTKJU_AonPyESlIck1&t=29b7d1be

    Message: Sys.ScriptLoadFailedException: The script 'https://(url)/ScriptResource.axd?d=-CpKS_w9Jn52W9DEhyeaJlJbUB34Wy82Vmu1hMRS_hkCWRHHuhZJnVMIMw2AQuSC0&t=344eddc1' failed to load. Check for:
     Inaccessible path.
     Script errors. (IE) Enable 'Display a notification about every script error' under advanced settings.
     Missing call to Sys.Application.notifyScriptLoaded().
    Line: 1266
    Char: 13
    Code: 0
    URI: https://(url)/scorecards/ScriptResource.axd?d=R0bFhK1fXkO_u_1ND_MnI5zGjo6qe9AMiWiYcDgZMvcQqcFKSMcWnN6Rg15M424Twx3LUtPeER_Er6qayxuF1YZzRzExihQwafjYTIDKizqHvytkxF1Dmlxk-efuErtS0&t=29b7d1be

    Kind Regards,
  2. Sebastian
    Sebastian avatar
    9934 posts

    Posted 18 Jan 2010 Link to this post

    Hello Temp,

    Although from the information you provided I am not able to determine the exact reason for the script errors you receive, I think that the discussions from the forum threads linked below will help you address them:

    Kind regards,
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
  3. Erik
    Erik avatar
    1 posts
    Member since:
    Apr 2012

    Posted 05 Apr 2012 Link to this post

    We are getting these *exact* same errors (down to the line #) while also accessing our app via WebSEAL.  Has there been any progress, or are there any special steps to enable access via a reverse proxy?
Back to Top