Hi. I am currently using the following version of the Telerik Asp.Net Ajax Controls.
Latest Version: 2008.1 619 (Jun 19, 2008)
We have developed a site for a number of customers, which has been running with no problems that we are aware of. Our largest customer has decided to opt in to an extra feature of the site which was developed with Ajax and the Ajax tools, and are not having any luck.
They are a large financial institution and all of their web access is through IBM's Tivoli Access Manager and WebSEAL.
We have ascertained that if they access the site directly and do not go through WebSEAL, the site will run fine. We are struggling to assist because we do not have any environment to replicate this, and we cannot replicate the error.
I am hoping that perhaps someone in Telerik or another client will have had an issue similar to this in the past and may be able to offer assistance either for something we could change in our code, or they could change in Tivoli, which would enable the Telerik controls to work ok.
The specific error they are encoutering is as follows (I have had to doctor some information out).
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.5.30729; .NET CLR 3.0.4506.2152; InfoPath.2)
Timestamp: Thu, 14 Jan 2010 02:12:34 UTC
Message: Sys.InvalidOperationException: Type Telerik.Web.UI.Orientation has already been registered. The type may be defined multiple times or the script file that defines it may have already been loaded. A possible cause is a change of settings during a partial update.
Message: Sys.ScriptLoadFailedException: The script 'https://(url)/ScriptResource.axd?d=-CpKS_w9Jn52W9DEhyeaJlJbUB34Wy82Vmu1hMRS_hkCWRHHuhZJnVMIMw2AQuSC0&t=344eddc1' failed to load. Check for:
Script errors. (IE) Enable 'Display a notification about every script error' under advanced settings.
Missing call to Sys.Application.notifyScriptLoaded().