Problem to get ReportViewer to work on customer computer

3 posts, 0 answers
  1. Harri
    Harri avatar
    10 posts
    Member since:
    Feb 2015

    Posted 02 Jan 2019 Link to this post


    We have aspx page where is added Telerik ReportViewer element:

    <telerik:ReportViewer ID="ReportViewer1" runat="server" Height="99%" Width="99%"></telerik:ReportViewer>


    In cs file we set stuff to that report viewer:

    Telerik.Reporting.UriReportSource uriReportSource = new Telerik.Reporting.UriReportSource();
    uriReportSource.Uri = urlParams["ReportFile"];
    bool ParametersAreaVisible = true;
    //... some url params handling and loop where inside param add is done this way
    uriReportSource.Parameters.Add(new Telerik.Reporting.Parameter(key, urlParams[key]));
    //... url params handling ended
    ReportViewer1.ReportSource = uriReportSource;                       
    ReportViewer1.ParametersAreaVisible = ParametersAreaVisible;


    Problem is that from our own test environment we can run reports properly. Customer get vpn connection to our network and can run reports from same environment properly.

    Customer has virtual server in azure cloud enviroment where currently is only allowed our and customer connections. From there we can run reports properly, but when customer try to use that page from their network, it will wait long (about minute) and get only toolbar of ReportViewer, no parameters area above that toolbar or any information about db connection problems or something else below.

    Any idea where problem could be?

  2. Harri
    Harri avatar
    10 posts
    Member since:
    Feb 2015

    Posted 03 Jan 2019 Link to this post

    Customer found some firewall settings which affected to this so solved for now.

  3. Silviya
    Silviya avatar
    423 posts

    Posted 04 Jan 2019 Link to this post

    Hi Harri,

    I'm glad that the issue is resolved. Don't hesitate to contact us again if needed.

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