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Problem to get ReportViewer to work on customer computer

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This is a migrated thread and some comments may be shown as answers.
Harri
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Harri asked on 02 Jan 2019, 11:58 AM

Hi

We have aspx page where is added Telerik ReportViewer element:

<telerik:ReportViewer ID="ReportViewer1" runat="server" Height="99%" Width="99%"></telerik:ReportViewer>

 

In cs file we set stuff to that report viewer:

Telerik.Reporting.UriReportSource uriReportSource = new Telerik.Reporting.UriReportSource();
uriReportSource.Uri = urlParams["ReportFile"];
bool ParametersAreaVisible = true;
//... some url params handling and loop where inside param add is done this way
uriReportSource.Parameters.Add(new Telerik.Reporting.Parameter(key, urlParams[key]));
//... url params handling ended
ReportViewer1.ReportSource = uriReportSource;                       
ReportViewer1.ParametersAreaVisible = ParametersAreaVisible;

 

Problem is that from our own test environment we can run reports properly. Customer get vpn connection to our network and can run reports from same environment properly.

Customer has virtual server in azure cloud enviroment where currently is only allowed our and customer connections. From there we can run reports properly, but when customer try to use that page from their network, it will wait long (about minute) and get only toolbar of ReportViewer, no parameters area above that toolbar or any information about db connection problems or something else below.

Any idea where problem could be?

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Harri
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answered on 03 Jan 2019, 10:54 AM

Customer found some firewall settings which affected to this so solved for now.

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Silviya
Telerik team
answered on 04 Jan 2019, 07:19 AM
Hi Harri,

I'm glad that the issue is resolved. Don't hesitate to contact us again if needed.

Regards,
Silviya
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Harri
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Harri
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Silviya
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