Problem: The page cannot be found

[Paul]

Hi,

I'm using Asp.net AJAX Q1 2008. Recently I've implemented RadEditor to production server, I've got problem when tried to open image manager dialog, Flash Manager Dialog and Media Manager Dialog, it always shows 'The page cannot be found' but it is working with image map editor dialog. Any Idea what is wrong with this??

Here is the error screenshot: http://www.bansra.go.th/1.png

and here is what happen when open Image Map Edior Dialog(working fine!!): http://www.bansra.go.th/2.png

And what I found out is all dialogs comes from same url

(http://bansra.go.th/admin/uc/news/Telerik.Web.UI.DialogHandler.aspx) but different parameters, is this what it cause the problem??

this is <httpHandlers> in my web.config.

<httpHandlers>

      <remove path="*.asmx" verb="*" />

      <add path="*.asmx" verb="*" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"

       validate="false" />

      <add path="*_AppService.axd" verb="*" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"

       validate="false" />

      <add path="ScriptResource.axd" verb="GET,HEAD" type="System.Web.Handlers.ScriptResourceHandler, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"

       validate="false" />

      <add path="Telerik.RadUploadProgressHandler.ashx" verb="*" type="Telerik.Web.UI.RadUploadProgressHandler, Telerik.Web.UI" />

      <add path="Telerik.Web.UI.DialogHandler.aspx" verb="*" type="Telerik.Web.UI.DialogHandler, Telerik.Web.UI, Version=2008.1.619.20, Culture=neutral, PublicKeyToken=121fae78165ba3d4"

       validate="false" />

      <add path="Telerik.Web.UI.SpellCheckHandler.axd" verb="*" type="Telerik.Web.UI.SpellCheckHandler, Telerik.Web.UI, Version=2008.1.619.20, Culture=neutral, PublicKeyToken=121fae78165ba3d4"

       validate="false" />

    </httpHandlers>

Please help I need to solve it Yesterday, tried to browse Knowledge base but found nothing related.

PS. All other controls are working fine under this server.

Thanks,

Paul

[Rumen]

Hi Paul,

Could you please, try the suggestion provided in the following KB article: Error: Web.config registration missing! The Telerik dialogs require a HttpHandler registration in the web.config file.

Kind regards,
Rumen
the Telerik team

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[Paul]

Hi,

Thanks for your reply, I've tried the solutions on the link you gave but it did not work out. Just got the feedback from my partner that this function use to be working and I'm so sure I did not change any thing on the code, etc.

Any more idea?

Thanks,

Paul

[Rumen]

Hi Paul,

If the problem occurs only in the File Browser dialogs, then it could be related to one or more of the following issues:

1. If you have updated your project to a new version of Telerik.Web.UI.dll and you are using the external ascx dialogs - please check whether you have updated the EditorsDialog folder.
2. Check whether the viewpaths and uploadpaths properties paths point correctly to the file folders and the paths are valid.
3. In case a custom file browser content provider is used check it for errors.
4. When opening a File browser dialog see what exactly is returned by the server using Fiddler or FireBug.
5. See whether the error occurs under all browsers.

Sincerely yours,
Rumen
the Telerik team

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