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Printing error

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cheekl
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cheekl asked on 13 Feb 2008, 08:51 AM
I found that the print function in the report viewer can only work once. After the 1st successful print. You will not be able to click the print function again. This bug also exists at the online demo.

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Chavdar
Telerik team
answered on 14 Feb 2008, 03:44 PM
Hi cheekl,

We were not able to reproduce the problem based on your description. The Print button of the viewer is functioning as expecting: after clicking on it, it disables itself and then enables after the client starts receiving the document. This can be repeated multiple times.

If you can reproduce the issue every time, please, describe the exact steps in order to help us pinpoint the problem.

All the best,
Chavdar
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cheekl
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answered on 15 Feb 2008, 01:42 AM
I access to http://www.telerik.com/demos/reporting/Reporting/Examples/ProductCatalog/DefaultCS.aspx and click the print button. The printer dialog popup and I select my network printer and print the current page. I got the page printed, then I click the print button again, it just didn't fire anything.
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Chavdar
Telerik team
answered on 15 Feb 2008, 10:40 AM
Hi cheekl,

We will need some more information about this issue in order to be able to investigate it. Could you elaborate a little bit more? For example:
  • Which browser do you use and which version?
  • Have you tried with other sample reports, for example the Shape Report.
  • Sometimes the Print dialog may appear under the browser window. Please, check whether this is not your case.
This problem may also happen if the Print action is initiated after the web session has expired or the application pool has been recycled. However, this should not happen always or you may first try to refresh the page and then click on the Print button again.

All the best,
Chavdar
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cheekl
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answered on 18 Feb 2008, 10:33 AM
I am using IE7 and the print dialog appear as the normal window dialog. I am sure the session is not expired cause my 2nd print attempt is immediately after 1st print. I suggest you try to access your demo and print using pc which is not your developemnt machine. The problem i reported is persist everytime i try.
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Chavdar
Telerik team
answered on 18 Feb 2008, 03:29 PM
Hi cheekl,

We have already tried on several computers with different browsers and operating systems and everything works as expected. Moreover, you are the first person reporting this issue, which makes us think that the rest of our customers do not experience such a problem.

To make sure that everything is correct, please, verify that you have the latest version of Acrobat Reader installed on your machine. You can also try the printing on another computer.

Sincerely yours,
Chavdar
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cheekl
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answered on 19 Feb 2008, 03:04 AM
Yes, you are right, after upgrade my acrobat reader from v7 to v8 my print function working as normal. TQ.
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