PDF Rendering issue

4 posts, 0 answers
  1. Adam
    Adam avatar
    177 posts
    Member since:
    Oct 2012

    Posted 09 May 2008 Link to this post

    I didn't believe it myself until I started messing around with it. I created a report with a subreport and some code behind that builds the subreport dynamically. However, I don't believe that is the issue. I have Adobe 8 Standard installed on my computer with all the updates and when I ran the report during testing, everything looked great. We started running it for another client, and then the problems started. Some of the text was there on the screen, but it was white and it didn't appear. I could select it and copy it into Notepad and verify that the test did indeed exist.

    The text that decides not to show is random, it is usually in the header. If I open the same PDF with Adobe 7 Reader and Adobe 8 Reader, there are no problems...it appears only to be with Adobe 8 Standard. The Adobe 8 Standard problem appears to be only when opening the PDF through a web browser. If I save or print the PDF from the web browser, it will appear just fine in the printout (and sometimes correct itself immediately on the screen) or I can open it up with Adobe 8 Standard after downloading it and it looks just fine. It only appears to be when opening through the web browser.

    I can send screenshots and the PDF along if necessary, I just need to know where to submit them. All of our other reports seem to be working just fine from what we can tell, it only appears to be this one report that is an issue and only in this one circumstance. I'm running it through the forums here because I wanted to make sure there wasn't anything that I was doing wrong in the setup that's causing it to render incorrectly in some instances.

  2. Rossen Hristov
    Rossen Hristov avatar
    2478 posts

    Posted 12 May 2008 Link to this post

    Hello Adam,

    Thank you for contacting Telerik Support.

    You can submit a support ticket from your Client.net->"My Support Tickets"->"Submit a Support Ticket". There you will have the option to attach one or more files. We would appreciate it if you send us the following files:

    1. The report source code.
    2. The generated PDF file.
    3. Some screen-shots of the incorrect behavior.

    We are afraid that this might be an issue of Acrobat, but we still need to examine everything before confirming that or the opposite. We are looking to hearing from you.

    the Telerik team

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  3. Adrian
    Adrian avatar
    2 posts
    Member since:
    May 2009

    Posted 13 May 2010 Link to this post

    Having the same issue when displaying a report exported to PDF from the Telerik reporting in Internet Explorer. Some text is visible some not when the Telerik resulted PDF is displayed from the server. Second page looks always fine, only firts page have this issue. After a few rotations in Adobe the file seems to show all content. Very strange, and only happening from PDFs generated with Telerik Reporting.
  4. Steve
    Steve avatar
    10941 posts

    Posted 14 May 2010 Link to this post

    Hello Adrian,

    As my colleague has kindly asked in our previous reply, we would appreciate if you provide us with:

    1. The report source code.
    2. The generated PDF file.
    3. Some screen-shots of the incorrect behavior.
    4. The exact version of Acrobat Reader you're using.
    Looking forward to your reply.
    All the best,
    the Telerik team

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