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Pasting email address from Outlook then exporting causes exception

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RichTextBox
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Shaun
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Shaun asked on 13 Apr 2016, 12:01 PM

Hi,

I have noticed what appears to be a bug.

How to repeat:

1. Copy any email address from the body of an Outlook Email (Outlook 2013).

2. Paste the email address into the radrichtextbox.

3. Save the content via code below;

 Dim fp As New RtfFormatProvider
 Dim Result As String = fp.Export(rtb.Document) <<< exception occurs

Exception Details:

"The given key was not present in the dictionary."

Stack Trace:

at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportSpanProperties(SpanProperties spanProps, ExportContext context, RtfWriter writer)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportSpanProperties(Span span)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportSpan(Span span)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportInline(Inline inline)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportFieldFragment(DocumentFragment fragment)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportCodeBasedFieldRangeStart(FieldRangeStart fieldStart)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportFieldRangeStart(FieldRangeStart rangeStart)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportInline(Inline inline)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportParagraph(Paragraph paragraph)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportBlock(Block block)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportSection(Section section)
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.ExportDocument()
   at Telerik.Windows.Documents.FormatProviders.Rtf.Export.RtfDocumentExporter.Export()
   at Telerik.Windows.Documents.FormatProviders.Rtf.RtfFormatProvider.Export(RadDocument document, Stream output)
   at Telerik.Windows.Documents.FormatProviders.Rtf.RtfFormatProvider.Export(RadDocument document)

 

If any more information is required please let me know and I will provide what I can.

 

Kind Regards,

 

Shaun

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Boby
Telerik team
answered on 14 Apr 2016, 10:07 AM
Hi Shaun,

This is known issue. You can follow its item on our public portal to get notification for any status changes here:
Document with hyperlink pasted from Outlook throws exception on export to RTF

In the meantime, you can try the workaround from the item, namely to manually register style  corresponding to the Outlook hyperlink style:
var style = new StyleDefinition("test", StyleType.Character);
style.SpanProperties.ForeColor = Color.FromArgb(100, 200, 25, 104);
this.radRichTextBox.Document.StyleRepository.Add(style);

Regards,
Boby
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Shaun
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answered on 14 Apr 2016, 10:10 AM
Thanks for the update Boby I will follow the issue.
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Shaun
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answered on 14 Apr 2016, 10:10 AM
Thanks for the update Boby I will follow the issue on the portal.
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Shaun
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