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No response from Your team past one week

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Palanisamy
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Palanisamy asked on 25 Sep 2015, 06:34 AM

Hi Team,

Last one week I didnt get any response for my different clarifications from your team past one week. THis is little emergency and critical. Could you please respond as soon as possible? It will be very helpful for me.

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Dimo
Telerik team
answered on 28 Sep 2015, 08:42 AM
Hello Palanisamy,

Your Telerik account is associated with a "Kendo UI Professional" license, which entitles you to reponse time of up to 48 hours, excluding weekends and official holidays.

http://www.telerik.com/purchase/support-plans/kendo-ui

I checked your support history and all treads have been answered in time. In case your company needs shorter response time (24h / 16h)  or unlimited support thread count (subject to fair use policy), please consider upgrading your licenses to any of the following:

- UI for ASP.NET MVC
- UI for JSP
- UI for PHP
- DevCraft UI Edition
- DevCraft Complete
- DevCraft Ultimate (provides the greatest amount of support service benefits)

http://www.telerik.com/purchase/aspnet-mvc

http://www.telerik.com/purchase/jsp-ui
 
http://www.telerik.com/purchase/php-ui
 
http://www.telerik.com/purchase/devcraft
 
http://www.telerik.com/purchase/support-plans/devtools

Regards,
Dimo
Telerik
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