No PageSize Controls

[bdk0172]

What could cause Advanced paging to not work? 

<telerik:RadGrid ID="grdTicket" runat="server" AutoGenerateColumns="false" Width="946px" Font-Names="Verdana" Font-Size="x-small" EnableViewState="true"
 AllowSorting="true" AllowPaging="true" AllowMultiRowSelection="false" OnNeedDataSource="grdTicket_NeedDataSource" OnPageIndexChanged="grdTicket_PageIndexChanged" >
    <MasterTableView Width="100%" NoDetailRecordsText="No Records To Display">
        <Columns>
            <telerik:GridBoundColumn DataField="origdtdate" HeaderText="Call In Date" ReadOnly="true" SortExpression="origdtdate"></telerik:GridBoundColumn>
            <telerik:GridHyperLinkColumn DataTextField="ticketnum" HeaderText="Ticket#" SortExpression="ticketnum" DataNavigateUrlFields="ticketnum" DataNavigateUrlFormatString="SearchViewTicket.aspx?ticketnum={0}"></telerik:GridHyperLinkColumn>
            <telerik:GridBoundColumn DataField="address" HeaderText="Address" ReadOnly="true" SortExpression="address"></telerik:GridBoundColumn>
            <telerik:GridBoundColumn DataField="street" HeaderText="Street" ReadOnly="true" SortExpression="street"></telerik:GridBoundColumn>
            <telerik:GridBoundColumn DataField="city" HeaderText="City" ReadOnly="true" SortExpression="city"></telerik:GridBoundColumn>
            <telerik:GridBoundColumn DataField="county" HeaderText="County" ReadOnly="true" SortExpression="county"></telerik:GridBoundColumn>
            <telerik:GridBoundColumn DataField="company" HeaderText="Contractor" ReadOnly="true" SortExpression="company"></telerik:GridBoundColumn>
        </Columns>
    </MasterTableView>
    <PagerStyle Mode="NextPrevNumericAndAdvanced" ShowPagerText="true" />
</telerik:RadGrid>

The above PagerStyle outputs NextPrevAndNumeric controls, there are no advanced controls.  If I change mode to Advanced, nothing shows up in the footer.  I'm using 2010 Q1, but I've also updated to 2011 Q1 and get the same results.

[Mira]

Hello Brian,

I tried to replicate the issue which you described, but to no avail.
Attached to this message, you will find the code which I used for testing.

Please, take a look at it and let me know if there are any differences at your end, which I may be leaving out.

Kind regards,
Mira
the Telerik team

[bdk0172]

Your sample works fine.  For the most part, I'm following the examples for advanced binding.  I'm attaching the code from the aspx and cs files in the hopes that you might see something that could cause this.  The reason I am using two grids is the one with paging is displayed to the user and the one without is used for if the user wants to print the contents of the grid.  I had tried to follow the example from your website on printing the full contents of a grid with paging, but had some issues so decided to go this route instead.

<%@ Page Language="C#" MasterPageFile="~/Search/MasterSearchPage.master" AutoEventWireup="true" CodeFile="Search.aspx.cs" Inherits="Search" Title="Ticket Response" %>

<%@ Register Assembly="Telerik.Web.UI" Namespace="Telerik.Web.UI" TagPrefix="telerik" %>

<%--<%@ Register Assembly="Vortex.Web.UI.WebControls" Namespace="Vortex.Web.UI.WebControls" TagPrefix="vortex" %>
--%>


<asp:Content ID="Content1" ContentPlaceHolderID="ContentPlaceHolder1" Runat="Server">

<ajax:ScriptManager ID="s1" EnablePartialRendering="true" runat="server" />

<%--<script src="JScript.js"></script>
--%>
<script type="text/javascript">
      function pnlRequestStarted(ajaxPanel, eventArgs)
      {
          if (eventArgs.EventTarget.indexOf("ibExport") != -1)
          {
             eventArgs.EnableAjax = false;
          }
      }

      function displayInfoDiv(display)
      {
        var div = document.getElementById('<%=divInfo.ClientID %>');
        if (display)
            div.style.display = 'inline';
        else
            div.style.display = 'none';
      }

      function displayDateInfoDiv(display)
      {
        var div = document.getElementById('<%=divDates.ClientID %>');
        if (display)
            div.style.display = 'inline';
        else
            div.style.display = 'none';
      }

      function StartCallback(row)
      {
        var strData = row - 1;
        CallServer(strData, "");
      }

      function ReceiveCallback(strReturnData)
      {
        // do nothing
//      document.title = strReturnData;
//      returnData = strReturnData;

      }
      function openVideoSite()
      {
        var url = document.getElementById('<%=hiddenUrl.ClientID %>');
        window.open(url.value);
      }

      function PrintRadGrid()
        {
            var div = document.getElementById('divGrid');
            div.style.display = 'block';
            var radGrid = $find('<%=grdDuplicate.ClientID %>');
            var previewWnd = window.open('about:blank', '', '', false);
            var sh = '<%= ClientScript.GetWebResourceUrl(grdDuplicate.GetType(),String.Format("Telerik.Web.UI.Skins.{0}.Grid.{0}.css",grdDuplicate.Skin)) %>';
            var styleStr = "<html><head><link href = '" + sh + "' rel='stylesheet' type='text/css'></link></head>";
            var htmlcontent = styleStr + "<body>" + radGrid.get_element().outerHTML + "</body></html>";
            previewWnd.document.open();
            previewWnd.document.write(htmlcontent);
            previewWnd.document.close();
            previewWnd.print();
            previewWnd.close();
            div.style.display = 'none';
        }
    function ibClear_Click()
    {
        document.getElementById('<%=txtTicketnum.ClientID %>').value = '';
        document.getElementById('<%=txtAddress.ClientID %>').value = '';
        document.getElementById('<%=txtStreet.ClientID %>').value = '';
        document.getElementById('<%=txtCity.ClientID %>').value = '';
        document.getElementById('<%=txtCompany.ClientID %>').value = '';
        document.getElementById('<%=txtCounty.ClientID %>').value = '';
        document.getElementById('<%=ddMemberCode.ClientID %>').value = '';
        var datepicker = $find("<%= calFromDate.ClientID %>");
        datepicker.clear();
        datepicker = $find("<%= calThruDate.ClientID %>");
        datepicker.clear();
        return false;
    }
</script>

    <div id="mainContent" style="padding-top:5px; padding-bottom:20px; text-align:center; border:solid 1px gray; background-color:White; width:1000px; min-height:700px;">
    <center>

    <div id="Pdiv1" align="left" style="left: 0px; position: relative; width: 950px; top: 0px; font-size:x-small;">
    <div style="width:100%;">
        <div style="float:left;">
            <asp:Image ID="header" runat="server" AlternateText="Ticket Search" ImageUrl="~/App_Themes/images/ticketsearch.jpg" />
        </div>
        <div style="float:right;">
            <asp:ImageButton ID="ibVideo" runat="server" OnClientClick="openVideoSite();" ImageUrl="~/App_Themes/images/view_training_video.jpg" />
            <asp:HiddenField ID="hiddenUrl" runat="server" />
        </div>
    </div>
    <div style="clear:both; float:none;"></div>
    <asp:Panel ID="pnlSearch" runat="server" Width="950px" HorizontalAlign="left" DefaultButton="btnSearch">

            <table>
                <tr>
                    <td>
                        <asp:Label ID="Label10"  Text="Search status and positive responses by entering the ticket number or any of the other criteria listed below." runat="server" Font-Names="Verdana"></asp:Label>
                        <img src="../App_Themes/images/information.gif" onmouseover="displayInfoDiv(true);" onmouseout="displayInfoDiv(false);" />
                        <div id="divInfo" runat="server" style="display:none; border:solid 1px gray; background-color:White; font-family:Verdana; font-size:x-small;
                            width:150px; position:absolute; z-index:1000; padding:5px 5px 5px 5px;">
                            This criteria includes any, or all, of the street address, street name, city, county or company.
                        </div>
                    </td>
                </tr>
                <tr>
                    <td>
                        <br />
                        <hr id="HR4" style="width: 100%" class="colorScheme" />
                    </td>
                </tr>
            </table>
            <table>
                <tr>
                    <td>
                        <asp:Label ID="Label5" Text="Ticket Number:" Width="120" runat="server" Font-Names="Verdana"></asp:Label>
                    </td>
                    <td>
                        <asp:TextBox ID="txtTicketnum" runat="server" Width="200px" Font-Names="Verdana" ></asp:TextBox>
                    </td>
                    <td>
                        <asp:CompareValidator ID="cvTicketnum" runat="server" ControlToValidate="txtTicketnum"
                            ErrorMessage="Please enter numbers only." Operator="DataTypeCheck" SetFocusOnError="True"
                            Type="Integer" Font-Names="Verdana"></asp:CompareValidator>
                    </td>
                </tr>
            </table>
            <table>
                <tr>
                    <td>
                        <asp:Label ID="Label1" Text="Street Addr:" width="120" runat="server" Font-Names="Verdana"></asp:Label>
                    </td>
                    <td style="width:100px">
                        <asp:TextBox ID="txtAddress" runat="server" Width="75px" Font-Names="Verdana" MaxLength="31"></asp:TextBox>
                    </td>
                    <td style="text-align:right">
                        <asp:Label ID="Label9" Text="Street Name:" Width="100" runat="server" Font-Names="Verdana"></asp:Label>
                    </td>
                    <td>
                        <asp:TextBox ID="txtStreet" runat="server" Width="200px" Font-Names="Verdana" MaxLength="31"></asp:TextBox>
                        <asp:CompareValidator ID="cvAddress" runat="server" ControlToValidate="txtAddress"
                                    ErrorMessage="Please enter numbers only." Operator="DataTypeCheck" SetFocusOnError="True"
                                    Type="Integer" Font-Names="Verdana"></asp:CompareValidator>
                        <%--<asp:RegularExpressionValidator ID="rvStreet" runat="server" ControlToValidate="txtStreet"
                                    ErrorMessage="Please enter letters only." Font-Names="Verdana" SetFocusOnError="True"
                                    ValidationExpression="[a-zA-Z\s]*"></asp:RegularExpressionValidator>--%>
                    </td>
                </tr>
            </table>
            <table>
                <tr>
                    <td>
                        <asp:Label ID="Label18" Text="City:" width="120" runat="server" Font-Names="Verdana"></asp:Label>
                    </td>
                    <td>
                        <asp:TextBox ID="txtCity" runat="server" Width="200px" Font-Names="Verdana" MaxLength="16"></asp:TextBox>
                        <%--<asp:RegularExpressionValidator ID="rvCounty" runat="server" ControlToValidate="txtCounty"
                                    ErrorMessage="Please enter letters only." Font-Names="Verdana" SetFocusOnError="True"
                                    ValidationExpression="[a-zA-Z\s]*"></asp:RegularExpressionValidator>--%>
                    </td>
                    <td>
                        <asp:Label ID="Label3" Text="County:" width="60" runat="server" Font-Names="Verdana"></asp:Label>
                    </td>
                    <td>
                        <asp:TextBox ID="txtCounty" runat="server" Width="134px" Font-Names="Verdana" MaxLength="19"></asp:TextBox>
                        <%--<asp:RegularExpressionValidator ID="rvCounty" runat="server" ControlToValidate="txtCounty"
                                    ErrorMessage="Please enter letters only." Font-Names="Verdana" SetFocusOnError="True"
                                    ValidationExpression="[a-zA-Z\s]*"></asp:RegularExpressionValidator>--%>
                    </td>
                </tr>
            </table>
<%--            <hr id="HR3" style="width: 950px" color="#ff9933" />
--%>
            <table>
                <tr>
                    <td>
                        <asp:Label ID="Label8" Text="Company:" Width="120" runat="server" Font-Names="Verdana"></asp:Label>
                    </td>
                    <td>
                        <asp:TextBox ID="txtCompany" runat="server" Width="200px" Font-Names="Verdana" MaxLength="31"></asp:TextBox>
                        <asp:RegularExpressionValidator ID="rvCompany" runat="server" ControlToValidate="txtCompany"
                                    ErrorMessage="Please enter letters only." Font-Names="Verdana" SetFocusOnError="True"
                                    ValidationExpression="[0-9a-zA-Z\s]*"></asp:RegularExpressionValidator>
                    </td>
                </tr>
                <tr>
                    <td>
                        <asp:Label runat="server" Text="Member Code:" Font-Names="Verdana" ></asp:Label>
                    </td>
                    <td>
                        <asp:DropDownList ID="ddMemberCode" runat="server" Width="200px" Font-Names="Verdana" ></asp:DropDownList>
                    </td>
                </tr>
            </table>

            <table>
                <tr>
                    <td>
                        <asp:Label ID="Label6" Text="Date Range: From" width="120" runat="server" Font-Names="Verdana"></asp:Label>
                    </td>
                    <td>
                        <telerik:RadDatePicker ID="calFromDate" runat="server" Width="100px" Font-Names="Verdana" Calendar-ShowRowHeaders="false">
                            <Calendar runat="server">
                                <SpecialDays>
                                    <telerik:RadCalendarDay Repeatable="today" ItemStyle-BorderColor="blue"></telerik:RadCalendarDay>
                                </SpecialDays>
                            </Calendar>
                        </telerik:RadDatePicker>
                        <%--<ew:CalendarPopup ID="calFromDate" Width="65px" runat="server" Font-Names="Verdana"
                             DisableTextBoxEntry="false" Nullable="true" ShowClearDate="true" >
                        </ew:CalendarPopup>--%>
                    </td>
                    <td>
                        <asp:Label ID="Label7" Text="Thru" runat="server" Font-Names="Verdana"></asp:Label>
                    </td>
                    <td>
                        <telerik:RadDatePicker ID="calThruDate" runat="server" Width="100px" Font-Names="Verdana" Calendar-ShowRowHeaders="false">
                            <Calendar ID="Calendar1" runat="server">
                                <SpecialDays>
                                    <telerik:RadCalendarDay Repeatable="today" ItemStyle-BorderColor="blue"></telerik:RadCalendarDay>
                                </SpecialDays>
                            </Calendar>
                        </telerik:RadDatePicker>
                        <%--<ew:CalendarPopup ID="calThruDate" Width="65px" runat="server" Font-Names="Verdana"
                             DisableTextBoxEntry="false" Nullable="true" ShowClearDate="true" >
                        </ew:CalendarPopup>--%>
                    </td>
                    <td>
                        <asp:Label ID="Label11" Text="* Required; Date range is limited to " runat="server" Font-Names="Verdana"></asp:Label>
                          <%=maxDays %> <asp:Label Text=" calendar days" runat="server" Font-Names="Verdana"></asp:Label>
                        <img src="../App_Themes/images/information.gif" onmouseover="displayDateInfoDiv(true);" onmouseout="displayDateInfoDiv(false);" />
                        <div id="divDates" runat="server" style="display:none; border:solid 1px gray; background-color:White; font-family:Verdana; font-size:x-small;
                            width:150px; position:absolute; z-index:1000; padding:5px 5px 5px 5px;">
                            The date range can be any <%=maxDays %> day range in any year, not just the last <%=maxDays %> days.  If no date range is selected, the last <%=maxDays %> calendar days will be set as the range.
                        </div>
                    </td>
                </tr>
            </table>

<%--            <hr id="HR4" style="width: 950px" color="#ff9933" />
--%>
    <ajax:UpdatePanel ID="UpdatePanel1" runat="server">
        <ContentTemplate>

            <table>
                <tr>
                    <td>
                        <asp:ImageButton ID="btnSearch" runat="server" OnClick="btnSearch_Click" AlternateText="Search" ImageUrl="~/App_Themes/Images/Search.jpg" />
                          <input type="button" onclick="ibClear_Click();"
                            style="background-image:url('../App_Themes/images/clear.jpg'); height:31px; width:124px; border-style:none;" />
                    </td>
                    <td>
                        <asp:Label ID="lblSearchWarning" runat="server" Font-Names="Verdana" Font-Size="X-Small"
                            ForeColor="Red" style="position: relative;"></asp:Label>
                    </td>
                </tr>
            </table>

            </ContentTemplate>
        </ajax:UpdatePanel>


        <hr id="HR1" style="width: 950px" class="colorScheme" />
        <br />
    <div id="PDiv2" align="left" style="left: 0px; position: relative; width: 950px; top: 0px; font-size:x-small;" >


<%--    <asp:Panel ID="pnlRespond" runat="server" Width="950px" HorizontalAlign="left">
--%>
        <ajax:UpdateProgress ID="UpdateProgress1" runat="server" >
            <ProgressTemplate>
                <div style="position:absolute; top:80px; left:450px">

                    <img src="../App_Themes/Images/ProgressIndicator.GIF" />

                </div>
                <div style="position:absolute; top:190px; left:440px; font-size:large; font-weight:bold;">
                    Loading...
                </div>
            </ProgressTemplate>
        </ajax:UpdateProgress>

    <ajax:UpdatePanel ID="p1" runat="server">
        <ContentTemplate>

<%--            <table>
                <tr>
                    <td>
                        <asp:ImageButton ID="btnViewTicket" runat="server" OnClick="btnViewTicket_Click" AlternateText="View Ticket" ImageUrl="~/App_Themes/Images/ViewTicket.jpg" />
                    </td>
                    <td>
                        <asp:ImageButton ID="btnUtility" runat="server" OnClick="btnUtility_Click" AlternateText="Utility Response" ImageUrl="~/App_Themes/Images/UtilityResponse.jpg" />
                    </td>
                    <td>
                        <asp:Label ID="Label14" Text="Highlight ticket you wish to view" runat="server" Font-Names="Verdana" style="position: relative;"></asp:Label>
                    </td>
                </tr>
            </table>
--%>
                <div>
                    <div style="float:left;">
                        <asp:Label ID="Label14" Text="Click on a ticket number to view that ticket’s positive responses and original ticket information." runat="server" Font-Names="Verdana" style="position: relative;"></asp:Label>
                    </div>
                    <telerik:RadAjaxPanel ID="RadAjaxPanel1" runat="server" ClientEvents-OnRequestStart="pnlRequestStarted">
                        <div style="padding-bottom:5px; float:right; vertical-align:top;">
                            <div style="float:left;">
                                <label id="Label2" runat="server" style="font-family:Verdana; font-size:x-small; vertical-align:middle;">Print List:</label>
                                <asp:ImageButton ImageAlign="right" ID="ibPrint" runat="server" ImageUrl="~/App_Themes/images/Print_Icon.jpg" ToolTip="Print Grid" OnClientClick="PrintRadGrid();" />
                            </div>
                            <div style="float:right;">
                                <label runat="server" style="font-family:Verdana; font-size:x-small; vertical-align:middle;">Export to Excel:</label>
                                <asp:ImageButton ImageAlign="right" ID="ibExport" runat="server" ImageUrl="~/App_Themes/images/excel_export.gif" ToolTip="Export to Excel" OnClick="ibExport_Click" />
                            </div>
                        </div>
                    </telerik:RadAjaxPanel>
                </div>
                <div style="clear:both; float:none;"></div>
                <div style="border: solid thin black;">
                <telerik:RadGrid ID="grdTicket" runat="server" AutoGenerateColumns="false" Width="946px" Font-Names="Verdana" Font-Size="x-small" EnableViewState="true"
                 AllowSorting="true" AllowPaging="true" AllowMultiRowSelection="false" OnNeedDataSource="grdTicket_NeedDataSource" OnPageIndexChanged="grdTicket_PageIndexChanged" >
                    <MasterTableView Width="100%" NoDetailRecordsText="No Records To Display">
                        <Columns>
                            <telerik:GridBoundColumn DataField="origdtdate" HeaderText="Call In Date" ReadOnly="true" SortExpression="origdtdate"></telerik:GridBoundColumn>
                            <telerik:GridHyperLinkColumn DataTextField="ticketnum" HeaderText="Ticket#" SortExpression="ticketnum" DataNavigateUrlFields="ticketnum" DataNavigateUrlFormatString="SearchViewTicket.aspx?ticketnum={0}"></telerik:GridHyperLinkColumn>
                            <telerik:GridBoundColumn DataField="address" HeaderText="Address" ReadOnly="true" SortExpression="address"></telerik:GridBoundColumn>
                            <telerik:GridBoundColumn DataField="street" HeaderText="Street" ReadOnly="true" SortExpression="street"></telerik:GridBoundColumn>
                            <telerik:GridBoundColumn DataField="city" HeaderText="City" ReadOnly="true" SortExpression="city"></telerik:GridBoundColumn>
                            <telerik:GridBoundColumn DataField="county" HeaderText="County" ReadOnly="true" SortExpression="county"></telerik:GridBoundColumn>
                            <telerik:GridBoundColumn DataField="company" HeaderText="Contractor" ReadOnly="true" SortExpression="company"></telerik:GridBoundColumn>
                        </Columns>
                    </MasterTableView>
                    <PagerStyle Mode="NextPrevNumericAndAdvanced" ShowPagerText="true" />
                </telerik:RadGrid>

                    <div id="divGrid" style="display:none;">
                        <telerik:RadGrid ID="grdDuplicate" runat="server" AutoGenerateColumns="false" Width="946px" Font-Names="Verdana" Font-Size="x-small" >
                            <MasterTableView Width="100%" NoDetailRecordsText="No Records To Display">
                                <Columns>
                                    <telerik:GridBoundColumn DataField="origdtdate" HeaderText="Call In Date" ReadOnly="true" SortExpression="origdtdate"></telerik:GridBoundColumn>
                                    <telerik:GridHyperLinkColumn DataTextField="ticketnum" HeaderText="Ticket#" SortExpression="ticketnum" DataNavigateUrlFields="ticketnum" DataNavigateUrlFormatString="SearchViewTicket.aspx?ticketnum={0}"></telerik:GridHyperLinkColumn>
                                    <telerik:GridBoundColumn DataField="address" HeaderText="Address" ReadOnly="true" SortExpression="address"></telerik:GridBoundColumn>
                                    <telerik:GridBoundColumn DataField="street" HeaderText="Street" ReadOnly="true" SortExpression="street"></telerik:GridBoundColumn>
                                    <telerik:GridBoundColumn DataField="city" HeaderText="City" ReadOnly="true" SortExpression="city"></telerik:GridBoundColumn>
                                    <telerik:GridBoundColumn DataField="county" HeaderText="County" ReadOnly="true" SortExpression="county"></telerik:GridBoundColumn>
                                    <telerik:GridBoundColumn DataField="company" HeaderText="Contractor" ReadOnly="true" SortExpression="company"></telerik:GridBoundColumn>
                                </Columns>
                            </MasterTableView>
                        </telerik:RadGrid>
                    </div>
            </div>

            <div>
                <asp:Label ID="lblGridWarning" runat="server" Font-Names="Verdana" Font-Size="X-Small"
                    ForeColor="Red" style="position: relative; vertical-align: middle"></asp:Label>
            </div>
            </ContentTemplate>
        </ajax:UpdatePanel>

<%--        </asp:Panel>
--%>


    </div>

    </asp:Panel>

    </div>

    </center>
    </div>

</asp:Content>

using System;
using System.Data;
using System.Configuration;
using System.Collections;
using System.Web;
using System.Web.Security;
using System.Web.UI;
using System.Web.UI.WebControls;
using System.Web.UI.WebControls.WebParts;
using System.Web.UI.HtmlControls;
using System.Data.SqlClient;
using System.Drawing;
using System.Web.Configuration;
using KorTerra.Log;
using Telerik.Web.UI;

public partial class Search : System.Web.UI.Page, System.Web.UI.ICallbackEventHandler
{
    private Int32 m_iRowIdx;
    public string maxDays = ConfigurationManager.AppSettings.Get("maxSearchDays");

    public struct respondCriteria
    {
        public string member;
        public string membercode;
        public string fromDate;
        public string thruDate;
    };

    public string fromDate;
    public string thruDate;

    public Log log;
    public bool traceSQL;
    public string errorLogFile;
    int maxTicketNumberLength = 15;
    bool ticketNumberMustBeMaxLen = false;

    protected void Page_Load(object sender, EventArgs e)
    {
        string url = ConfigurationManager.AppSettings.Get("searchVideoUrl");
        if (url != null && url != "")
            hiddenUrl.Value = url;
        else
            ibVideo.Visible = false;

        traceSQL = (string)Session["traceSQL"] == "true" ? true : false;
        errorLogFile = (string)Session["errorLogFile"];

        try
        {
            maxTicketNumberLength = (int)Session["MaxTicketNumberLength"];
        }
        catch
        {
            try
            {
                maxTicketNumberLength = Convert.ToInt16(ConfigurationManager.AppSettings.Get("MaxTicketNumberLength"));
                Session["MaxTicketNumberLength"] = maxTicketNumberLength;
            }
            catch
            {
                maxTicketNumberLength = 15;
            }
        }

        txtTicketnum.MaxLength = maxTicketNumberLength;

        try
        {
            ticketNumberMustBeMaxLen = (string)Session["TicketNumberMustBeMaxLen"] == "true" ? true : false;
        }
        catch
        {
            try
            {
                string strTicketNumberMustBeMaxLen = ConfigurationManager.AppSettings.Get("TicketNumberMustBeMaxLen");

                if (strTicketNumberMustBeMaxLen != null && strTicketNumberMustBeMaxLen.ToUpper() == "YES")
                {
                    ticketNumberMustBeMaxLen = true;
                    Session["TicketNumberMustBeMaxLen"] = "true";
                }
                else
                {
                    ticketNumberMustBeMaxLen = false;
                    Session["TicketNumberMustBeMaxLen"] = "false";
                }
            }
            catch
            {
                ticketNumberMustBeMaxLen = false;
            }
        }

        log = new Log();
        log.setLogFile(errorLogFile);

        lblSearchWarning.Text = "";
        lblGridWarning.Text = "";
        //        MaintainScrollPositionOnPostBack = true;

        SetupAlways();

        txtTicketnum.Attributes.Add("onchange", "javascript:this.value = this.value.toUpperCase();");
        txtAddress.Attributes.Add("onchange", "javascript:this.value = this.value.toUpperCase();");
        txtStreet.Attributes.Add("onchange", "javascript:this.value = this.value.toUpperCase();");
        txtCounty.Attributes.Add("onchange", "javascript:this.value = this.value.toUpperCase();");
        txtCompany.Attributes.Add("onchange", "javascript:this.value = this.value.toUpperCase();");

        txtTicketnum.Focus();

        Session["grdTicketRow"] = -1;

        if (!IsPostBack)
        {
            populateMembercodeDD();

            if (Session["grdTicketDataView"] != null)
            {
                grdTicket.AllowPaging = true;
                grdTicket.DataSource = (DataView)Session["grdTicketDataView"];

                txtAddress.Text = Session["txtAddress"].ToString();
                txtStreet.Text = Session["txtStreet"].ToString();
                txtCounty.Text = Session["txtCounty"].ToString();
                txtCompany.Text = Session["txtCompany"].ToString();
                calFromDate.SelectedDate = DateTime.Parse(Session["calFromDate"].ToString());
                calThruDate.SelectedDate = DateTime.Parse(Session["calThruDate"].ToString());

                if (Session["TicketGridPage"] != null && Session["TicketGridPage"].ToString() != "")
                {
                    grdTicket.CurrentPageIndex = Convert.ToInt32(Session["TicketGridPage"]);
                    grdTicket.Rebind();
                }
            }
            else
            {
                grdTicket.DataSource = string.Empty;
                //if (Session["txtTicketnum"] != null)
                //    txtTicketnum.Text = Session["txtTicketnum"].ToString();

                if (Session["txtAddress"] != null)
                    txtAddress.Text = Session["txtAddress"].ToString();

                if (Session["txtStreet"] != null)
                    txtStreet.Text = Session["txtStreet"].ToString();

                if (Session["txtCounty"] != null)
                    txtCounty.Text = Session["txtCounty"].ToString();

                if (Session["txtCompany"] != null)
                    txtCompany.Text = Session["txtCompany"].ToString();

                if (Session["calFromDate"] != null)
                    calFromDate.SelectedDate = DateTime.Parse(Session["calFromDate"].ToString());
                //else
                //    calFromDate.SelectedDate = DateTime.ParseExact(DateTime.Today.Date.ToShortDateString(), "M/d/yyyy", null);

                if (Session["calThruDate"] != null)
                    calThruDate.SelectedDate = DateTime.Parse(Session["calThruDate"].ToString());
            }
        }
    }

    protected void ibExport_Click(object sender, EventArgs e)
    {
        grdTicket.MasterTableView.GridLines = GridLines.Both;
        grdTicket.ExportSettings.Excel.Format = GridExcelExportFormat.ExcelML;
        grdTicket.ExportSettings.IgnorePaging = true;
        grdTicket.ExportSettings.OpenInNewWindow = true;
        grdTicket.ExportSettings.ExportOnlyData = true;
        grdTicket.MasterTableView.ExportToExcel();
    }

    protected void OnTicketRowCreated(object sender, GridViewRowEventArgs e)
    {
        try
        {
            if (e.Row.RowType == DataControlRowType.DataRow)
            {
                e.Row.Attributes.Add("onclick", "onTicketGridViewRowSelected('" + m_iRowIdx.ToString() + "')");
            }
            m_iRowIdx++;
        }
        catch (Exception ex)
        {
            log.logErrorMessage("Search::OnTicketRowCreated - " + ex.Message.ToString());
        }
    }


    private void SetupAlways()
    {

        //setup callbacks:
        string cbReference =
            Page.ClientScript.GetCallbackEventReference(
            this,
            "arg",
            "ReceiveCallback",
            "context");

        string callbackScript = "function CallServer(arg, context)" +
            "{ " + cbReference + "} ;";

        Page.ClientScript.RegisterClientScriptBlock(
            this.GetType(),
            "CallServer",
            callbackScript,
            true);
    }

    #region ICallbackEventHandler Members

    public void RaiseCallbackEvent(String eventArgument)
    {
        string row = eventArgument;
        Session["grdTicketRow"] = Convert.ToInt32(row);
    }

    public string GetCallbackResult()
    {
        return Session["grdTicketRow"].ToString();
    }

    #endregion

    protected void btnSearch_Click(object sender, EventArgs e)
    {
        if (ConfigurationManager.AppSettings.Get("practiceMode").ToUpper() == "TRUE")
            lblSearchWarning.Text = "For practice purposes, all searches will bring up tickets from 10/15/2010, no matter which criteria is entered.  The site will be live and functional on January 1, 2011.";
        grdTicket.DataSource = null;
        grdTicket.Rebind();
        grdDuplicate.Rebind();
    }

    protected void grdTicket_NeedDataSource(object sender, GridNeedDataSourceEventArgs e)
    {
        DataTable dt = new DataTable();
        if (IsPostBack)
        {
            dt = populateGrid();
            grdTicket.DataSource = dt;
            grdDuplicate.DataSource = dt;
        }
    }

    protected void grdTicket_PageIndexChanged(object source, GridPageChangedEventArgs e)
    {
        Session["TicketGridPage"] = e.NewPageIndex;
    }

    private DataTable populateGrid()
    {
        try
        {
            DataTable dt = new DataTable("ticket");

            Session.Remove("grdTicketDataView");
            Session.Remove("Count");

            Session.Remove("calFromDate");
            Session.Remove("calThruDate");

            //grdTicket.DataSource = null;
            //grdTicket.DataBind();


            if (calFromDate.SelectedDate != null ||
                calThruDate.SelectedDate != null)
            {
                if (calFromDate.SelectedDate == null)
                {
                    lblSearchWarning.Text = "Missing From Date.";
                    return null;
                }
                if (calThruDate.SelectedDate == null)
                {
                    lblSearchWarning.Text = "Missing Thru Date.";
                    return null;
                }

                DateTime fromPlusRange = DateTime.Parse(calFromDate.SelectedDate.ToString()).AddDays(Convert.ToDouble(maxDays));

                //           if (calFromDate.SelectedDate.Date.CompareTo(calThruDate.SelectedDate.Date.AddDays(-15.0)) > 1)

                if (fromPlusRange < calThruDate.SelectedDate)
                {
                    lblSearchWarning.Text = "Must be less than " + maxDays + " day date range";
                    return null;

                }
            }
            if (calFromDate.SelectedDate == null)
            {
                if (fromDate != null)
                {
                    calFromDate.SelectedDate = DateTime.Parse(fromDate);
                }
                else
                {
                    calFromDate.SelectedDate = DateTime.Today.Date.AddDays(Convert.ToDouble(maxDays) * -1);

                    //                        DateTime.ParseExact(theFromDate.ToShortDateString(), "M/d/yyyy", null);
                }
            }

            if (calThruDate.SelectedDate == null)
            {
                if (thruDate != null)
                {
                    calThruDate.SelectedDate = DateTime.Parse(thruDate);
                }
                else
                {
                    calThruDate.SelectedDate = DateTime.Parse(DateTime.Today.Date.ToString());
                }
            }


            if (Session.Count > 0)
            {
                m_iRowIdx = 0;

                int iCount = 0;

                string connString = ConfigurationManager.AppSettings.Get("DBConnectionString");

                SqlConnection con = new SqlConnection(connString);

                string selectString = "SELECT distinct ticketnum, address, street, city, county, company, origdtdate ";
                selectString += "FROM ticket WHERE ";

                if (ConfigurationManager.AppSettings.Get("practiceMode").ToUpper() == "TRUE")
                {
                    if (calFromDate.SelectedDate != null)
                    {
                        selectString += "origdtdate >= '10/15/2010'";
                        selectString += " AND ";
                    }

                    if (calThruDate.SelectedDate != null)
                    {
                        selectString += "origdtdate <= '10/15/2010' ";
                    }
                }
                else
                {
                    if (txtTicketnum.Text.Trim().Length > 0)
                    {
                        selectString += "ticketnum = '" + txtTicketnum.Text.Trim() + "' ";
                    }
                    else
                    {
                        if (txtAddress.Text.Trim().Length > 0)
                        {
                            selectString += "address like '%";
                            selectString += txtAddress.Text.Trim();
                            selectString += "%' AND ";
                            //                groupSearch = 1;
                        }

                        if (txtStreet.Text.Trim().Length > 0)
                        {
                            selectString += "street like '%";
                            selectString += txtStreet.Text.Trim();
                            selectString += "%' AND ";
                            //                groupSearch = 1;
                        }

                        if (txtCity.Text.Trim().Length > 0)
                        {
                            selectString += "city like '%";
                            selectString += txtCity.Text.Trim();
                            selectString += "%' AND ";
                            //                groupSearch = 1;
                        }

                        if (txtCounty.Text.Trim().Length > 0)
                        {
                            selectString += "county like '%";
                            selectString += txtCounty.Text.Trim();
                            selectString += "%' AND ";
                            //                groupSearch = 1;
                        }


                        //            if (groupSearch == 0)
                        //            {
                        if (txtCompany.Text.Trim().Length > 0)
                        {
                            selectString += "company like '%";
                            selectString += txtCompany.Text.Trim();
                            selectString += "%' AND ";
                        }

                        if (calFromDate.SelectedDate != null)
                        {
                            selectString += "origdtdate >= '";
                            selectString += DateTime.Parse(calFromDate.SelectedDate.ToString());
                            selectString += "' AND ";
                        }
                        else
                        {
                            lblGridWarning.Text = "You must enter a date range if you do not give a ticket number.";
                            return null;
                        }

                        if (calThruDate.SelectedDate != null)
                        {
                            selectString += "origdtdate <= '";
                            selectString += DateTime.Parse(calThruDate.SelectedDate.ToString());
                            selectString += "' AND ";
                        }
                        else
                        {
                            lblGridWarning.Text = "You must enter a date range if you do not give a ticket number.";
                            return null;
                        }

                        if (ddMemberCode.Text.Trim() != "")
                        {
                            selectString += "ticketnum IN (SELECT ticketnum FROM responserequest ";
                            selectString += "WHERE membercode = '" + ddMemberCode.Text.Trim() + "') AND ";
                        }

                        //            }

                        selectString += "1 = 1 ";
                    }
                }
                selectString += "Order by ticketnum";

                if (traceSQL)
                    log.logMessage(selectString);

                SqlCommand cmd = new SqlCommand(selectString, con);

                dt.Columns.Add(new DataColumn("origdtdate"));
                dt.Columns.Add(new DataColumn("ticketnum"));
                dt.Columns.Add(new DataColumn("address"));
                dt.Columns.Add(new DataColumn("street"));
                dt.Columns.Add(new DataColumn("city"));
                dt.Columns.Add(new DataColumn("county"));
                dt.Columns.Add(new DataColumn("company"));

                con.Open();
                SqlDataReader dtr;

                try
                {
                    dtr = cmd.ExecuteReader(CommandBehavior.CloseConnection);
                }
                catch (Exception ex)
                {
                    log.logErrorMessage("Search::btnSearch_Click - " + ex.Message.ToString() + "\n" + cmd.CommandText);
                    return null;
                }

                string singleTicketNum = "";
                string origdtdate = "";
                string ticketnum = "";
                string address = "";
                string street = "";
                string city = "";
                string county = "";
                string company = "";

                if (dtr.HasRows)
                {
                    while (dtr.Read())
                    {
                        origdtdate = "";
                        ticketnum = "";
                        address = "";
                        street = "";
                        city = "";
                        county = "";
                        company = "";

                        if (dtr.GetValue(0) != DBNull.Value)
                            ticketnum = dtr.GetString(0).Trim();

                        if (dtr.GetValue(1) != DBNull.Value)
                            address = dtr.GetString(1).Trim();

                        if (dtr.GetValue(2) != DBNull.Value)
                            street = dtr.GetString(2).Trim();

                        if (dtr.GetValue(3) != DBNull.Value)
                            city = dtr.GetString(3).Trim();

                        if (dtr.GetValue(4) != DBNull.Value)
                            county = dtr.GetString(4).Trim();

                        if (dtr.GetValue(5) != DBNull.Value)
                            company = dtr.GetString(5).Trim();

                        if (dtr.GetValue(6) != DBNull.Value)
                            origdtdate = dtr.GetDateTime(6).ToShortDateString();

                        dt.Rows.Add(new object[] { origdtdate, ticketnum, address, street, city, county, company });
                        iCount++;

                        if (iCount == 1)
                            singleTicketNum = ticketnum;


                    }
                    dtr.Close();
                }
                else
                {
                    lblSearchWarning.Text = "Please refine your search criteria above.";
                }

                con.Close();

                //grdTicket.DataSource = dt.DefaultView;
                //grdTicket.Rebind();
                Session["grdTicketDataView"] = dt.DefaultView;
                //            Session["txtTicketnum"] = txtTicketnum.Text.Trim();
                Session["txtAddress"] = txtAddress.Text.Trim();
                Session["txtStreet"] = txtStreet.Text.Trim();
                Session["txtCounty"] = txtCounty.Text.Trim();
                Session["txtCompany"] = txtCompany.Text.Trim();
                Session["calFromDate"] = DateTime.Parse(calFromDate.SelectedDate.ToString());
                Session["calThruDate"] = DateTime.Parse(calThruDate.SelectedDate.ToString());

                //if (iCount == 1)
                //{
                //    //                    ticketnum = grdTicket.Rows[0].Cells[1].Text;

                //    string redirect = "SearchResults.aspx?ticketnum=" + ticketnum;

                //    Response.Redirect(redirect);
                //}
            }
            else
            {
                Response.Redirect("~/Default.aspx");
            }
            return dt;
        }
        catch (Exception ex)
        {
            log.logErrorMessage("Search::btnSearch_Click - " + ex.Message.ToString());
            return null;
        }
    }

    protected void populateMembercodeDD()
    {
        try
        {
            string connString = ConfigurationManager.AppSettings.Get("DBConnectionString");

            SqlConnection con = new SqlConnection(connString);

            string selectString = "SELECT distinct membercode ";
            selectString += "FROM responserequest ";
            selectString += "ORDER BY membercode";

            if (traceSQL)
                log.logMessage(selectString);

            SqlCommand cmd = new SqlCommand(selectString, con);

            con.Open();
            SqlDataReader dtr;

            try
            {
                dtr = cmd.ExecuteReader(CommandBehavior.CloseConnection);
            }
            catch (Exception ex)
            {
                log.logErrorMessage("Respond::populateMembercodeDD - " + ex.Message.ToString() + "\n" + cmd.CommandText);
                return;
            }

            ddMemberCode.Items.Clear();
            ddMemberCode.Items.Add("");

            if (dtr.HasRows)
            {
                while (dtr.Read())
                {
                    ddMemberCode.Items.Add(dtr.GetString(0).Trim());
                }
                dtr.Close();
            }
            con.Close();
        }
        catch (Exception ex)
        {
            log.logErrorMessage("Respond::populateMembercodeDD - " + ex.Message.ToString());
        }
    }

}

[Mira]

Hello Brian,

I have examined your code and the only problem I notices it that you have a RadAjaxPanel nested in an asp:UpdatePanel.
I recommend that you either remove one of them, or replace it with an asp:Panel.

If the issue persists, please send us a small working project, demonstrating your full setup and showing the unwanted behavior.
We will debug it locally and get back to you.

Thank you in advance for the cooperation.

Greetings,
Mira
the Telerik team