Multiple Type ahead Controls not functioning

[Aaron]

Hello,

I am trying to add more than one of the type ahead controls here:
http://demos.telerik.com/aspnet-ajax/controls/examples/integration/gridincombobox/defaultcs.aspx?product=combobox


I can get a single one to work but for some reason when I try and add the second I cannot get it to populate with data.  Funny thing is it is exactly the same as the first one.  I can see the columns, it pulls up, looks like it binds but never fills with data.  I have tried a number of things to get it to work without issue.  I will include my latest iteration of attempting to get this to work below.  What am i doing wrong?

Thanks.

<%@ Page Title="" Language="C#" MasterPageFile="~/nestLeftNav.master" AutoEventWireup="true" CodeBehind="SKUEditor.aspx.cs" Inherits="PriceTag.SKUEditor" EnableEventValidation="false" %>

<%--<%@ Register TagPrefix="ebtc" Src="~/controls/skuEditor.ascx" TagName="sku" %>--%>

<%@ Register Assembly="Telerik.Web.UI" Namespace="Telerik.Web.UI" TagPrefix="telerik" %>

<%@ MasterType VirtualPath="~/nestLeftNav.Master" %>

<asp:Content ID="Content1" ContentPlaceHolderID="nesthead" runat="server">
</asp:Content>
<asp:Content ID="Content2" ContentPlaceHolderID="nestTopNav" runat="server">
</asp:Content>
<asp:Content ID="Content3" ContentPlaceHolderID="nestLeftNavigation" runat="server">
</asp:Content>
<asp:Content ID="Content4" ContentPlaceHolderID="nestMain" runat="server">

    <telerik:RadCodeBlock ID="rcb1" runat="server">
        <script type="text/javascript">
            var grid;
            var gridPrint;

            function GridCreated(sender, args) {
                grid = sender;
            }

            function GridPrintCreated(sender, args) {
                gridPrint = sender;
            }

            function RowClicked(sender, args) {

                //fetch the order id, product name and unit price values from the grid and set them as text in the combobox' input
                var cellValues = args.getDataKeyValue("ItemCode") + ", " + args.getDataKeyValue("Description");
                var combo = $find("<%= rcmbSKU.ClientID %>");
                setTimeout(function () {
                    combo.set_text(cellValues);
                }, 50);
            }

            function RowClickedPrintWithSKU(sender, args) {

                //fetch the order id, product name and unit price values from the grid and set them as text in the combobox' input
                var cellValues = args.getDataKeyValue("ItemCode") + ", " + args.getDataKeyValue("Description");
                var combo = $find("<%= rcmbPrintWithSKU.ClientID %>");
                setTimeout(function () {
                    combo.set_text(cellValues);
                }, 50);
            }

            function ShouldInitiateAjaxRequest(comboText) {

                //if there are three or more symbols entered, filter the data in the dropdown grid
                if (comboText.length > 2) {
                    $find("<%= RadAjaxManager1.ClientID %>").ajaxRequest("LoadFilteredData");
                    return true;
                }
                else {
                    return false;
                }
            }

            function ShouldInitiateAjaxRequestPrint(comboText) {

                //if there are three or more symbols entered, filter the data in the dropdown grid
                if (comboText.length > 2) {
                    $find("<%= RadAjaxManager1.ClientID %>").ajaxRequest("PrintLoadFilteredData");
                    return true;
                }
                else {
                    return false;
                }
            }

            function HandleOpen(sender, args) {

                var flag = ShouldInitiateAjaxRequest(sender.get_text());

                //cancel the dropdown opening if less than three characters are entered in the combobox' input
                if (!flag) {
                    args.set_cancel(true);
                }
            }

            function HandleOpenPrint(sender, args) {

                var flag = ShouldInitiateAjaxRequestPrint(sender.get_text());

                //cancel the dropdown opening if less than three characters are entered in the combobox' input
                if (!flag) {
                    args.set_cancel(true);
                }
            }

            function HandleKeyPressed(sender) {
                var combo = $find(sender.id);
                combo.showDropDown();
            }
        </script>
    </telerik:RadCodeBlock>

    <telerik:RadAjaxManager ID="RadAjaxManager1" runat="server" OnAjaxRequest="RadAjaxManager1_AjaxRequest" RequestQueueSize="3">
        <AjaxSettings>
            <telerik:AjaxSetting AjaxControlID="ddlVendor">
                <UpdatedControls>
                    <telerik:AjaxUpdatedControl ControlID="ddlVendorCollections" LoadingPanelID="rajaxLoading" />
                </UpdatedControls>
            </telerik:AjaxSetting>
            <telerik:AjaxSetting AjaxControlID="ddlVendorCollections">
                <UpdatedControls>
                    <telerik:AjaxUpdatedControl ControlID="txtPriceTagDescr" LoadingPanelID="rajaxLoading" />
                </UpdatedControls>
            </telerik:AjaxSetting>
            <telerik:AjaxSetting AjaxControlID="rgridCollections">
                <UpdatedControls>
                    <telerik:AjaxUpdatedControl ControlID="pnlSuccess" LoadingPanelID="rajaxLoading" />
                    <telerik:AjaxUpdatedControl ControlID="pnlError" LoadingPanelID="rajaxLoading" />
                </UpdatedControls>
            </telerik:AjaxSetting>
        </AjaxSettings>
    </telerik:RadAjaxManager>

    <telerik:RadAjaxLoadingPanel ID="rajaxLoading" runat="server">
    </telerik:RadAjaxLoadingPanel>


    <div class="span12">
        <div class="page-header">
            <h2>SKU Editor</h2>
        </div>

        <div class="category-select">
            <div class="control-group">
                <label class="control-label" for="rcmbSKU">SKU:</label>
                <div class="controls">

                    <telerik:RadComboBox ID="rcmbSKU" Width="340px" runat="server" MarkFirstMatch="True" CssClass="SKUCombo" EnableEmbeddedBaseStylesheet="true" EnableEmbeddedSkins="false"
                                         AllowCustomText="True" OnClientDropDownOpening="HandleOpen" ExpandAnimation-Type="None"
                                         CollapseAnimation-Type="None" DropDownWidth="340px" onkeyup="HandleKeyPressed(this)">
                        <ItemTemplate>
                            <telerik:RadGrid ID="rgridSKU" Width="325px" runat="server" OnSelectedIndexChanged="rgridSKU_OnSelectedIndexChanged" OnNeedDataSource="rgridSKU_NeedDataSource" EnableEmbeddedBaseStylesheet="true" EnableEmbeddedSkins="true">
                                <MasterTableView NoMasterRecordsText="" AutoGenerateColumns="False" DataKeyNames="ItemCode, ItemKey, Description"
                                                 Width="100%" ClientDataKeyNames="ItemCode, ItemKey, Description" TableLayout="Fixed">
                                    <Columns>
                                        <telerik:GridBoundColumn HeaderText="SKU" DataField="ItemCode" UniqueName="ItemCode">
                                            <HeaderStyle Width="90px"></HeaderStyle>
                                        </telerik:GridBoundColumn>

                                        <telerik:GridBoundColumn HeaderText="Description" DataField="Description" UniqueName="Description">
                                            <HeaderStyle Width="215px"></HeaderStyle>
                                        </telerik:GridBoundColumn>
                                    </Columns>
                                </MasterTableView>
                                <ClientSettings>
                                    <ClientEvents OnRowClick="RowClicked" OnGridCreated="GridCreated"></ClientEvents>
                                    <Scrolling AllowScroll="true" UseStaticHeaders="true" ScrollHeight="300px"></Scrolling>
                                </ClientSettings>
                            </telerik:RadGrid>
                        </ItemTemplate>
                        <Items>
                            <telerik:RadComboBoxItem runat="server" Text=" "></telerik:RadComboBoxItem>
                        </Items>
                    </telerik:RadComboBox>

                </div>
            </div>
        </div>




        <div class="category-select">
            <div class="control-group">
                <label class="control-label" for="ddlVendor">Vendor:</label>
                <div class="controls">
                    <asp:DropDownList ID="ddlVendor" runat="server" AutoPostBack="true"
                                      onselectedindexchanged="ddlVendor_SelectedIndexChanged"  />
                </div>
            </div>
        </div>

        <div class="category-select">
            <div class="control-group">
                <label class="control-label" for="ddlVendorCollections">Vendor Collections:</label>
                <div class="controls">
                    <asp:DropDownList ID="ddlVendorCollections" runat="server" AutoPostBack="true"
                                      onselectedindexchanged="ddlVendorCollections_SelectedIndexChanged"  />
                </div>
            </div>
        </div>

        <div class="category-select">
            <div class="control-group">
                <label class="control-label" for="ddlHeadline">Headline:</label>
                <div class="controls">
                    <asp:DropDownList ID="ddlHeadline" runat="server" AutoPostBack="true" />
                </div>
            </div>
        </div>

         <div class="category-select">
            <div class="control-group">
                <label class="control-label" for="txtPriceTagDescr">Price Tag Description: </label>
                <asp:TextBox ID="txtPriceTagDescr" runat="server"></asp:TextBox>

            </div>
        </div>




        <div class="category-select">
            <div class="control-group">
                <label class="control-label" for="rcmbSKU">SKU:</label>
                <div class="controls">

                    <telerik:RadComboBox ID="RadComboBox1" Width="340px" runat="server" MarkFirstMatch="True" CssClass="SKUCombo" EnableEmbeddedBaseStylesheet="true" EnableEmbeddedSkins="false"
                                         AllowCustomText="True" OnClientDropDownOpening="HandleOpen" ExpandAnimation-Type="None"
                                         CollapseAnimation-Type="None" DropDownWidth="340px" onkeyup="HandleKeyPressed(this)">
                        <ItemTemplate>
                            <telerik:RadGrid ID="rgridSKU" Width="325px" runat="server" OnSelectedIndexChanged="rgridSKU_OnSelectedIndexChanged" OnNeedDataSource="rgridSKU_NeedDataSource" EnableEmbeddedBaseStylesheet="true" EnableEmbeddedSkins="true">
                                <MasterTableView NoMasterRecordsText="" AutoGenerateColumns="False" DataKeyNames="ItemCode, ItemKey, Description"
                                                 Width="100%" ClientDataKeyNames="ItemCode, ItemKey, Description" TableLayout="Fixed">
                                    <Columns>
                                        <telerik:GridBoundColumn HeaderText="SKU" DataField="ItemCode" UniqueName="ItemCode">
                                            <HeaderStyle Width="90px"></HeaderStyle>
                                        </telerik:GridBoundColumn>

                                        <telerik:GridBoundColumn HeaderText="Description" DataField="Description" UniqueName="Description">
                                            <HeaderStyle Width="215px"></HeaderStyle>
                                        </telerik:GridBoundColumn>
                                    </Columns>
                                </MasterTableView>
                                <ClientSettings>
                                    <ClientEvents OnRowClick="RowClicked" OnGridCreated="GridCreated"></ClientEvents>
                                    <Scrolling AllowScroll="true" UseStaticHeaders="true" ScrollHeight="300px"></Scrolling>
                                </ClientSettings>
                            </telerik:RadGrid>
                        </ItemTemplate>
                        <Items>
                            <telerik:RadComboBoxItem runat="server" Text=" "></telerik:RadComboBoxItem>
                        </Items>
                    </telerik:RadComboBox>

                </div>
            </div>
        </div>








        <div class="category-select">
            <div class="control-group">
                <label class="control-label" for="rcmbPrintWithSKU">Print with SKU</label>
                <div class="controls">

                    <telerik:RadComboBox ID="rcmbPrintWithSKU" Width="340px" runat="server" MarkFirstMatch="True" CssClass="SKUCombo" EnableEmbeddedBaseStylesheet="true" EnableEmbeddedSkins="false"
                                         AllowCustomText="True" OnClientDropDownOpening="HandleOpenPrint" ExpandAnimation-Type="None"
                                         CollapseAnimation-Type="None" DropDownWidth="340px" onkeyup="HandleKeyPressed(this)">
                        <ItemTemplate>
                            <telerik:RadGrid ID="rgridPrintWithSKU" Width="325px" runat="server" OnSelectedIndexChanged="rgridPrintWithSKU_OnSelectedIndexChanged" OnNeedDataSource="rgridPrintWithSKU_NeedDataSource"
                            EnableEmbeddedBaseStylesheet="true" EnableEmbeddedSkins="true">
                                <MasterTableView NoMasterRecordsText="" AutoGenerateColumns="False" DataKeyNames="ItemCode, ItemKey, Description"
                                                 Width="100%" ClientDataKeyNames="ItemCode, ItemKey, Description" TableLayout="Fixed">
                                    <Columns>
                                        <telerik:GridBoundColumn HeaderText="SKU" DataField="ItemCode" UniqueName="ItemCode">
                                            <HeaderStyle Width="90px"></HeaderStyle>
                                        </telerik:GridBoundColumn>

                                        <telerik:GridBoundColumn HeaderText="Description" DataField="Description" UniqueName="Description">
                                            <HeaderStyle Width="215px"></HeaderStyle>
                                        </telerik:GridBoundColumn>
                                    </Columns>
                                </MasterTableView>
                                <ClientSettings>
                                    <ClientEvents OnRowClick="RowClickedPrintWithSKU" OnGridCreated="GridPrintCreated"></ClientEvents>
                                    <Scrolling AllowScroll="true" UseStaticHeaders="true" ScrollHeight="300px"></Scrolling>
                                </ClientSettings>
                            </telerik:RadGrid>
                        </ItemTemplate>
                        <Items>
                            <telerik:RadComboBoxItem runat="server" Text=" "></telerik:RadComboBoxItem>
                        </Items>
                    </telerik:RadComboBox>

                </div>
            </div>
        </div>



          <div class="category-select">
            <div class="control-group">
                <div class="controls">

                    <asp:Button ID="btnSave" runat="server" Text="Button" OnClick="btnSave_OnClick" />

                </div>
            </div>
        </div>

    </div>

</asp:Content>

using System;
using System.Collections;
using System.ComponentModel;
using System.Data;
using System.Data.SqlClient;
using System.Drawing;
using System.Web;
using System.Web.SessionState;
using System.Web.UI;
using System.Web.UI.WebControls;
using System.Web.UI.HtmlControls;
using Telerik.Web.UI;
using System.Configuration;
using Database;

namespace PriceTag
{
    public partial class SKUEditor : PriceTag.classes.ConlinsBasePage
    {
        public Database.VendorCollection _dsVendorCollections
        {
            get
            {
                if (ViewState["VendorCollection"] != null)
                {
                    return (Database.VendorCollection)ViewState["VendorCollection"];
                }
                else
                {
                    return null;
                }
            }
            set { ViewState["VendorCollection"] = value; }
        }


        public Header parentMasterPage
        {
            get { return (Master.parentMaster as Header); }
        }

        protected void Page_Load(object sender, EventArgs e)
        {
            RadGrid grid = rcmbSKU.Items[0].FindControl("rgridSKU") as RadGrid;
            RadAjaxManager1.AjaxSettings.AddAjaxSetting(RadAjaxManager1, grid, rajaxLoading);

            if (!IsPostBack)
            {
                fillVendorDropDown();
                fillHeadlineCombo();
            }
        }


        protected DataTable fillItemSKUCombo()
        {
            try
            {
                Database.Item ds = new Item();
                Database.ItemTableAdapters.ItemTableAdapter ta = new Database.ItemTableAdapters.ItemTableAdapter();
                ta.Fill(ds._Item, rcmbSKU.Text);
                //RadComboBox1.DataSource = ds._Item;
                //RadComboBox1.DataValueField="ItemCode";
                //RadComboBox1.DataBind();
                return ds._Item;
            }
            catch (Exception ex)
            {

                throw new System.Exception("There was an issue" + ex.ToString());

            }
        }

        protected DataTable fillItemPrintWithSKUCombo()
        {
            try
            {
                Database.Item ds = new Item();
                Database.ItemTableAdapters.ItemTableAdapter ta = new Database.ItemTableAdapters.ItemTableAdapter();
                ta.Fill(ds._Item, rcmbPrintWithSKU.Text);
                //RadComboBox1.DataSource = ds._Item;
                //RadComboBox1.DataValueField="ItemCode";
                //RadComboBox1.DataBind();
                return ds._Item;
            }
            catch (Exception ex)
            {

                throw new System.Exception("There was an issue" + ex.ToString());

            }
        }

        protected void rgridSKU_NeedDataSource(object source, GridNeedDataSourceEventArgs e)
        {
            RadGrid grid = source as RadGrid;
            if (rcmbSKU.Text != "")
            {
                //split the combobox text and filter the records in the grid based on the first value in the array, i.e. OrderID
                String[] vals = rcmbSKU.Text.Split(',');
                if (vals.Length > 0)
                {
                    rcmbSKU.Text = vals[0];
                }
                grid.DataSource = fillItemSKUCombo();
                //grid.DataSource = GetDataTable("SELECT [Order Details].OrderID, Products.ProductName, [Order Details].UnitPrice FROM Products, [Order Details] " +
                //"WHERE [Order Details].OrderID LIKE '" + RadComboBox1.Text + "%'" + " AND Products.ProductID=[Order Details].ProductID");
            }
            else
            {
                DataTable dt = new DataTable();
                dt.Columns.Add("ItemCode");
                dt.Columns.Add("Description");
                //dt.Columns.Add("ProductName");
                //dt.Columns.Add("UnitPrice");
                grid.DataSource = dt;
            }
        }

        protected void rgridPrintWithSKU_NeedDataSource(object source, GridNeedDataSourceEventArgs e)
        {
            RadGrid gridPrint = source as RadGrid;

            if (rcmbPrintWithSKU.Text != "")
            {
                //split the combobox text and filter the records in the grid based on the first value in the array, i.e. OrderID
                String[] vals = rcmbPrintWithSKU.Text.Split(',');
                if (vals.Length > 0)
                {
                    rcmbPrintWithSKU.Text = vals[0];
                }
                gridPrint.DataSource = fillItemPrintWithSKUCombo();
                //grid.DataSource = GetDataTable("SELECT [Order Details].OrderID, Products.ProductName, [Order Details].UnitPrice FROM Products, [Order Details] " +
                //"WHERE [Order Details].OrderID LIKE '" + RadComboBox1.Text + "%'" + " AND Products.ProductID=[Order Details].ProductID");
            }
            else
            {
                DataTable dt = new DataTable();
                dt.Columns.Add("ItemCode");
                dt.Columns.Add("Description");
                //dt.Columns.Add("ProductName");
                //dt.Columns.Add("UnitPrice");
                gridPrint.DataSource = dt;
            }
        }


        protected void RadAjaxManager1_AjaxRequest(object sender, AjaxRequestEventArgs e)
        {

            RadGrid gridPrint = rcmbPrintWithSKU.Items[0].FindControl("rgridPrintWithSKU") as RadGrid;
            //detect the filter action
            if (e.Argument.IndexOf("PrintLoadFilteredData") != -1)
            {
                gridPrint.Rebind();
            }


            RadGrid grid = rcmbSKU.Items[0].FindControl("rgridSKU") as RadGrid;
            //detect the filter action
            if (e.Argument.IndexOf("LoadFilteredData") != -1)
            {
                grid.Rebind();
            }
        }



        protected void ddlVendor_SelectedIndexChanged(object sender, EventArgs e)
        {
            try
            {
                fillVendorCollectionDropDown();
                searchForItemAttributes();
            }
            catch (Exception ex)
            {
                this.parentMasterPage.showError(ex.ToString());
            }
        }

        protected void ddlVendorCollections_SelectedIndexChanged(object sender, EventArgs e)
        {
            try
            {
                searchForItemAttributes();
            }
            catch (Exception ex)
            {

                this.parentMasterPage.showError("There was an issue when getting the selected Vendor collection value. " + ex.ToString());
            }
        }

        protected void searchForItemAttributes()
        {
            try
            {
                string[] strItemCode = rcmbSKU.Text.Split(Convert.ToChar(","));

                if (strItemCode.Length > 0)
                {
                    Database.sp_ItemAttributes_Select ds = new sp_ItemAttributes_Select();
                    Database.sp_ItemAttributes_SelectTableAdapters.ItemAttributes_SelectTableAdapter ta = new Database.sp_ItemAttributes_SelectTableAdapters.ItemAttributes_SelectTableAdapter();
                    ta.Fill(ds.ItemAttributes_Select, strItemCode[0], Convert.ToInt32(ddlVendorCollections.SelectedValue.ToString()));

                    if (ds.ItemAttributes_Select.Rows.Count > 0)
                    {
                        txtPriceTagDescr.Text = ds.ItemAttributes_Select.Rows[0]["PriceTagDescription"].ToString();
                    }
                }
            }
            catch (Exception ex)
            {

                throw new System.Exception("There was an issue searching for an existing ItemAttribute. " + ex.ToString());
            }
        }

        protected void fillVendorCollectionDropDown()
        {
            try
            {
                string strVendorCode = ddlVendor.SelectedValue.ToString();

                Database.sp_VendorCollection_Select ds = new sp_VendorCollection_Select();
                Database.sp_VendorCollection_SelectTableAdapters.VendorCollection_SelectTableAdapter ta = new Database.sp_VendorCollection_SelectTableAdapters.VendorCollection_SelectTableAdapter();
                ta.Fill(ds.VendorCollection_Select, strVendorCode);

                ddlVendorCollections.DataSource = ds.VendorCollection_Select;
                ddlVendorCollections.DataTextField = "CollectionName";
                ddlVendorCollections.DataValueField = "CollectionKey";

                ddlVendorCollections.DataBind();
            }
            catch (Exception ex)
            {
                throw new System.Exception("There was an issue filling the Vendor Collection dropdown. Please contact support or try again.  " + ex.ToString());
            }
        }

        protected void fillHeadlineCombo()
        {
            try
            {

                Database.sp_Headline_Select ds = new sp_Headline_Select();
                Database.sp_Headline_SelectTableAdapters.Headline_SelectTableAdapter ta = new Database.sp_Headline_SelectTableAdapters.Headline_SelectTableAdapter();
                ta.Fill(ds.Headline_Select);

                ddlHeadline.DataSource =ds.Headline_Select;
                ddlHeadline.DataTextField = "Headline";
                ddlHeadline.DataValueField = "HeadlineIdentifier";

                ddlHeadline.DataBind();
            }
            catch (Exception ex)
            {
                throw new System.Exception("There was an issue filling the Vendor Collection dropdown. Please contact support or try again.  " + ex.ToString());
            }
        }

        protected void fillVendorDropDown()
        {
            try
            {
                Database.sp_Vendor_Select ds = new sp_Vendor_Select();
                Database.sp_Vendor_SelectTableAdapters.Vendor_SelectTableAdapter ta = new Database.sp_Vendor_SelectTableAdapters.Vendor_SelectTableAdapter();
                ta.Fill(ds.Vendor_Select);

                ddlVendor.DataSource = ds.Vendor_Select;
                ddlVendor.DataTextField = "Name";
                ddlVendor.DataValueField = "VendorCode";

                ddlVendor.DataBind();

                if (ds.Vendor_Select.Count > 0)
                {
                    ddlVendor.SelectedIndex = ddlVendor.Items.IndexOf(ddlVendor.Items[0]);
                    fillVendorCollectionDropDown();
                }
            }
            catch (Exception ex)
            {
                throw new System.Exception("There was an issue filling the Vendor dropdown. Please contact support or try again.  " + ex.ToString());
            }
        }

        protected void btnSave_OnClick(object sender, EventArgs e)
        {
            try
            {
                string[] strItemCode = rcmbSKU.Text.Split(Convert.ToChar(","));

                if (strItemCode.Length>0)
                {
                    Database.sp_ItemAttributes_InsertTableAdapters.QueriesTableAdapter ta = new Database.sp_ItemAttributes_InsertTableAdapters.QueriesTableAdapter();
                    ta.ItemAttributes_Insert(strItemCode[0], txtPriceTagDescr.Text, Convert.ToInt32(ddlVendorCollections.SelectedValue), ddlHeadline.SelectedValue.ToString());
                }
                else
                {
                    throw new System.Exception("You must choose an item code. ");
                }
                this.parentMasterPage.showSuccess("Data was saved successfully. ");
            }
            catch (Exception ex)
            {

                this.parentMasterPage.showError("There was an issue saving the changes.  " + ex.ToString());
            }
        }

        protected void rgridSKU_OnSelectedIndexChanged(object sender, EventArgs e)
        {

        }

        protected void rgridPrintWithSKU_OnSelectedIndexChanged(object sender, EventArgs e)
        {

        }


        }
}

[Cat Cheshire]

 As far as I know the combo does not have a "onkeyup" client-side event.

[Aaron]

Cat thanks for the response.  

I pretty much mimicked there sample to the t here:  
http://demos.telerik.com/aspnet-ajax/controls/examples/integration/gridincombobox/defaultcs.aspx?product=combobox

they used it here, but i know this could have been done in a different version too as it does not seem as thought it may not have the keyup however i can get one to work?  Any idea why that might be?  what do you think I should attempt in its place?  

[Nencho]

Hi Aaron,

Since you have already opened a support ticket, regarding the issue you had faced, I would like to ask you to continue our conversation there.

Kind regards,
Nencho
the Telerik team