Any suggestions???
Thanks,
Susan
10 Answers, 1 is accepted
Thanks so much.
Susan
Best wishes,
Pavel
the Telerik team
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I am using versino 2009.02.0826.20.
Here is the email with the information they found:
We keep getting calls about problems with entering phone numbers from customers that use Internet Explorer 6 as their browser. I finally broke down and reinstalled Windows XP on my old PC so I could go back to IE6, and I can see why the customers are frustrated. The phone edits work fine with IE7 or IE8, just IE6 causes the problems – and there are a lot of IE6 users still out there.
In IE7 or IE8, you can only enter 10 numeric digits into the phone field, and it inputs the dashes into the correct location for the customer. This is working great.
For customers using IE6, I can enter as many numbers as I want and it just moves the dashes to the right. I entered about 50 numbers, and it lets me just keep entering more. If I delete the pre-entered dashes and enter just a 10 digit phone number with the dashes in the correct location (or w/o any dashes), when I submit the order, it just wipes out any data entered into the phone number fields and displays the original spaces and dashes, and then gives the error message that “At least one phone number must be entered”.
** I have attached a .jpg image of the above scenario
Please let me know if you need any additional info. I will keep IE6 installed on my old PC so we can test any changes.
Thanks,
Susan
I am afraid that the provided information is still not sufficient to reproduce the problem. Could you paste the markup for the problematic control? You can also try our online examples to see if you can replicate the issue there.
Best wishes,
Pavel
the Telerik team
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<telerik:RadMaskedTextBox Width="210px" Height="80px" ID="RadMaskedTextBox2"
runat="server" Mask="Te\lephone: (###) ###-####-####\r\nF\ax: (###) ###-####-####\r\nZip code: #####-####"
TextMode="MultiLine" Rows="5" Columns="50">
</telerik:RadMaskedTextBox>
Using the code above on my site with IE6, the words (telephone, fax, zip code) do not even appear and the box is blank. I don't need the multi-line and was doing it only as a test to copy the code exactly. I also tried the code below, taking out the multi-line:
<
telerik:RadMaskedTextBox TabIndex="7" ID="HomePhoneNumber" runat="server" Mask="###-###-####" Columns="17"/></td></tr>
It still does not work. I am using version 2009.2.826.20. It must have to do with something else on the page??? I'm not sure where to go from here, but I must keep at this and get it resolved for my customer.
If you have an IE6 machine, I can get you to a site to reproduce the problem, if that would help.
Thanks,
Susan
I prepared a simple test page and attached it to this message. It is using the version you have specified and is working as expected in IE6. Could you try it and see if you can modify it so that the problem becomes evident?
Regards,
Pavel
the Telerik team
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thanks for the help.
Susan
Can you reproduce the problem with the previously attached sample? If not, please provide more details on how to replicate the issue.
Regards,
Pavel
the Telerik team
Thanks!