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Losing User Authentication

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Dave Hayward
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Dave Hayward asked on 16 Mar 2010, 10:58 PM
I have a page on my site that appears to cause a loss of user authentication when I use the controls. I'm not sure the problem is related the specific control (RagGrid), and it seems to get a little better if I turn off the AJAX manager, but in general I can't seem to solve the problem.

When I perform functions like inserting or editing data using the grid, the attempted functions appears not to work. Anything that I try to do afterwards (causeing a postback) will respond as if I am not logged in, whcih is in fact the case.

My httpRuntime timeout in config.sys is set pretty high (1200 seconds), but that doesn't matter as the problem occurs within a few seconds. This only happens on the production server (naturally) and doesn't happen in my debugging environment.

Any ideas what might cause this, or where I can look for a solution?

TIA

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Yavor
Telerik team
answered on 22 Mar 2010, 12:09 PM
Hi Dave,

Basically, such issues are very hard to pinpoint. To properly track the issue, it will be best if you open a formal support ticket, and send us a small project, demonstrating your setup. We will debug it locally, and get back to you with more information on the matter.

Regards,
Yavor
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Dave Hayward
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answered on 15 Apr 2010, 09:08 PM
Thanks Yavor,

Actually, this problem has been solved and had nothing to do with the Rad controls (I was looking at everything). I checked in again with my hosting provider and discovered that they knew about this type of problem and had a solution. It seems that it's related to how the web server interacts with the browser. One of the senior admins at the host posted an explanation and a solution to the problem.

So just in case there's another user out there who experiences something similar and ends up looking for a solution here, they may just find this a useful link:

http://http://forum.discountasp.net/showthread.php?t=2719


Dave
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Yavor
Telerik team
answered on 20 Apr 2010, 02:20 PM
Hi Dave,

Thank you for sharing this information with the community.
I am sure that it will be useful, especially since such an issue is particularly hard to track down.

Best wishes,
Yavor
the Telerik team

Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
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Yavor
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Dave Hayward
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