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Link Manager Dialog with FireFox

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Richard Buff
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Richard Buff asked on 23 Sep 2010, 12:28 PM
Hi,

In a model popup, in FireFox, the link manager dialog pops *under* the existing modal popup.  I'm sure it's a z-indexing issue, but I've tried several and none are working.

I will need a solution for the InsertLink dialog as well.

What do I need to do to get this to work?

Thanks!
Rich

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Rumen
Telerik team
answered on 23 Sep 2010, 01:23 PM
Hello Richard Buff,

Can you please put the following class on the page, which should increase the z-index of RadEditor's dialogs and they will be rendered over the modal popup extender control:

.RadWindow.RadWindow_Default.rwNormalWindow.rwTransparentWindow.rwInactiveWindow
{
    z-index: 20000 !important;
}

If you use a skin different from the default one use this syntax to update the class:

.RadWindow.RadWindow_<SkinName>.rwNormalWindow.rwTransparentWindow

in which <SkinName> should be replaced with the name of the used skin.

Greetings,
Rumen
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Richard Buff
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answered on 28 Sep 2010, 11:57 AM
Hi,

I added the class definition per your instructions, but the window still pops under.  Is there something else I can try?

What is the class of the actual popup?

Thanks!
Rich
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Rumen
Telerik team
answered on 30 Sep 2010, 11:23 AM
Hi Rich,

Will it be possible for you to isolate the problem in a sample working project and send it for examination via a support ticket? The project will show your scenario and the problem and I will be able to debug and fix the z-index issue. After that I will send you the modified project.


Looking forward to hearing from you,
Rumen
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Richard Buff
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answered on 30 Sep 2010, 01:57 PM
Hi,

My schedule is very packed right now and for a few weeks, so I will not be able to create a new project so you can troubleshoot.

I must tell you that I'm very disappointed to be asked to do this.  Over the course of the projects I'm working on, the number 1 issue I have to contend with *repeatedly* is getting the Editor to work with FireFox and Safari.

It's very clear that your developers and testers do not test the Editor on any browser except IE.  Seriously, this is the 3rd or 4th time in a year and a half that I've reported issues like this one (popups not working correctly in FF) and I have to implement some workaround.  It's not just popunders... there are sizing issues we have found, etc, etc.

As a developer, I have a friendly suggestion - assign one of your developers to work only with FireFox and Safari. 

Sorry, but I don't have time to troubleshoot your bugs for you.  This Editor should work with FF out of the box without workarounds.
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Rumen
Telerik team
answered on 30 Sep 2010, 02:43 PM
Hi Richard,

I asked you to prepare a sample working project so that I can see your exact setup and reproduce the problem that you experience much faster. In addition the provided solution in my earlier reply fixed the problem of a couple of clients and for that reason I wanted to see why it does not work in your project.

The editor is tested extensively in all browsers and we are always trying to provide the best support. If we specify a static larger z-index for the RadEditor's dialogs than this of the modal popup extender control, we risk to break the existing projects of multiple users. For that reason it is better to reduce the z-index of the modal popup extender or use the provided workaround which works as expected on my end.
You can see my test in the attached video at: http://screencast.com/t/ZjAxZWUwOD and test the attached sample project.

If you scenario differs or you experience different problems, could you please open support tickets and we will review them with high priority.

Best regards,
Rumen
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