Issue with Rad controls

11 posts, 0 answers
  1. Vivek
    Vivek avatar
    7 posts
    Member since:
    Dec 2011

    Posted 01 May 2012 Link to this post

    Hello

    I have a Telerik installation on server. Earlier all controls were fine, but now all of a sudden none of them work.
    I have copied the Telerik.Web.UI.dll file to the bin folder.

    Any quick help will he appreciated.

    Screenshot for reference

    Controls visible in the image:
    1. RadTree
    2. RadEditor
  2. M. R.
    M. R. avatar
    49 posts
    Member since:
    Dec 2009

    Posted 01 May 2012 Link to this post

    Just an ideea: check the IIS web site (or project) properties. Is it using the right .net framework?

    Regards,
    M.R.
  3. Vivek
    Vivek avatar
    7 posts
    Member since:
    Dec 2011

    Posted 02 May 2012 Link to this post

    The website has been configured to run under. NET 4.0 (there has been no change to it when it was working).
  4. M. R.
    M. R. avatar
    49 posts
    Member since:
    Dec 2009

    Posted 02 May 2012 Link to this post

    I was thinking that it may be a mismatch between the Telerik DLL you are using (that comes in two versions, 35 and 40) and the site .net settings... If this is not the case you can also check for multiple DLL versions (one in Bin and another one in Assembly).
  5. Dobromir
    Admin
    Dobromir avatar
    1633 posts

    Posted 03 May 2012 Link to this post

    Hi Vivek,

    Do you experience this problem only under Internet Explorer? If so, it is possible that you have reached the limit of CSS files that can be loaded by the browser. Please take a look at the following blog post for more information on the subject and a possible solution:
    Internet Explorer CSS limits

    If this is not the case, could you please provide more detailed information on the specific scenario?

    • Which version of RadControls for ASP.NET AJAX is used in the application?
    • Under which browser and its version the problem occurs?
    • Could you please check if any of the requests to WebResource handlers do not return an error? If so, could you please try to enable CDN support for the skins and see if the problem still occurs?
    • Could you please provide a simple fully runnable project and / or a live URL reproducing the problem so we can investigate it further?

    Kind regards,
    Dobromir
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  6. Vivek
    Vivek avatar
    7 posts
    Member since:
    Dec 2011

    Posted 03 May 2012 Link to this post

    I can confirm the project has been built with .NET 4.0 and also the Telerik DLL i'm using is for 4.0.
  7. Dobromir
    Admin
    Dobromir avatar
    1633 posts

    Posted 03 May 2012 Link to this post

    Hi Vivek,

    The screenshot and the provided information is not enough to determine the exact cause of the problem. In order to be able to provide assistance on the matter we will need detailed regarding the case. Could you please answer to all the questions for my previous reply?

    All the best,
    Dobromir
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  8. Vivek
    Vivek avatar
    7 posts
    Member since:
    Dec 2011

    Posted 03 May 2012 Link to this post

    I'm working on setting up the project for you. I would not want to disclose the URL and/or other details. Can I PM you instead ?
  9. Dobromir
    Admin
    Dobromir avatar
    1633 posts

    Posted 03 May 2012 Link to this post


    Yes Vivek, you can open formal support ticket where you can attach the project or provide the live URL. The tickets are not public but are visible only to the sender and Telerik Support Staff.

    Regards,
    Dobromir
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  10. Vivek
    Vivek avatar
    7 posts
    Member since:
    Dec 2011

    Posted 03 May 2012 Link to this post

    I have created a ticket with # 540506Any quick help would be appreciated.
    Thanks
  11. Vivek
    Vivek avatar
    7 posts
    Member since:
    Dec 2011

    Posted 04 May 2012 Link to this post

    Adding an exception to the URL-Rewite module helped:

    <rule name="WebResource" stopProcessing="true">
    <match url="^.*WebResource.*$" />
    <action type="None" />
    </rule>
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