Issue with Image Loading in Telerik Reports on Windows 11

1 Answer 61 Views
.NET Framework DataSources Report Designer (standalone) Report Parameters Report Viewer - WinForms Table
Moris
Top achievements
Rank 1
Moris asked on 07 Oct 2024, 04:35 PM

Hello Telerik Support Team,

I am experiencing an issue with a report generated from a database in my desktop application developed in C#. I am using Visual Studio 2015 with .NET Framework 4.0 and Telerik Reporting version R1 2017 SP2 (11.0.17.406).

Below is a description of the observed behavior:

  1. I have a report that displays several rows of data (for example, 3 rows).
  2. When clicking on the hyperlink in the first row, the images do not load.
  3. When clicking on the hyperlink in the second row, the images from the first row load.
  4. When clicking on the hyperlink in the third row, the images from the second row load.
  5. Only by refreshing the report do the images corresponding to the selected row load.

Additionally, I have noticed that the hyperlinks appear misaligned in some machines running Windows 11. Interestingly, on some devices with the same version of Windows, the behavior is correct, and the images load appropriately.

I would like to know if there is any solution or adjustment I can make to ensure that the images load correctly when selecting each hyperlink and to resolve the hyperlink alignment issue.

Thank you in advance for your assistance.

1 Answer, 1 is accepted

Sort by
0
Todor
Telerik team
answered on 10 Oct 2024, 12:38 PM

Hello Moris,

Let me start by recommending upgrading to our latest version. There are multiple fixes and new features you may take advantage of. If we had a problem with the version you use that contributed to the experienced issue, it may have already been fixed.

Note also that Windows 11 was released in 2021 and our previous Reporting versions are not tested on it.

Regarding the particular problem, can you send us a runnable report (including data) for local investigation?

If you modify the report with code, we would appreciate a minimal runnable project demonstrating the issue. This may let us observe also the hyperlink alignment problem on Windows 11 and investigate it.

Please, consider opening a support ticket with the above details. You would be able to attach the requested assets there.

Regards,
Todor
Progress Telerik

Stay tuned by visiting our roadmap and feedback portal pages, enjoy a smooth take-off with our Getting Started resources, or visit the free self-paced technical training at https://learn.telerik.com/.
Tags
.NET Framework DataSources Report Designer (standalone) Report Parameters Report Viewer - WinForms Table
Asked by
Moris
Top achievements
Rank 1
Answers by
Todor
Telerik team
Share this question
or