The problem happens when the Visual Studio 2010 documentation hasn't already been initialized and the installer is started with the Windows User Account Control turned on.
We are still in a search of a good fix for the problem and in the meantime there are the following two workarounds (posted originally in the Setup failing (2011 Q1) thread, thanks Daryl!):
Workaround1:
- Ensure you have the documentation library store set up
(Visual Studio 2010 -> Help -> Manage Help Settings) - Run the RadControls installer
Workaround2:
- Start a Command Prompt as administrator (right-click the command prompt icon and choose "Run as Administrator")
- Navigate to the folder where the RadControls for ASP.NET AJAX installer was downloaded
- Run the following command:
msiexec /i [RadControlsInstallationMSIFileName].msi /limev InstallLog.txt
Update:
Another reason for the documentation deployment to fail was discovered. It is the lack of the Root Certificates (shipped with (KB931125)). Having that, please, check if you have the latest Windows Updates installed (as explained in the MS Help 3 documentation deployment issues blog post.
Please, excuse the inconvenience.
Kind regards,
Erjan Gavalji
Telerik
9 Answers, 1 is accepted
So here is the important part of the Installog :
MSI (s) (0C:58) [09:51:36:039]: Executing op: ComponentUnregister(ComponentId={C6EA559D-E652-5177-BBF8-986AF64DB3E4},ProductKey={0F667A50-55FE-44B4-9DBB-94927999D524},BinaryType=0,)
MSI (s) (0C:58) [09:51:36:039]: Executing op: ActionStart(Name=RemoveHKLMToolboxEntries,,)
MSI (s) (0C:58) [09:51:36:039]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (0C:58) [09:51:36:039]: Error in rollback skipped. Return: 5
MSI (s) (0C:58) [09:51:36:039]: Entering MsiProvideAssembly. AssemblyName: Telerik.Web.Design,version="2011.1.315.40",culture="neutral",publicKeyToken="121FAE78165BA3D4",processorArchitecture="MSIL", AppContext: , InstallMode: -4
MSI (s) (0C:58) [09:51:36:039]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (0C:58) [09:51:36:242]: MsiProvideAssembly is returning: 1607
MSI (s) (0C:58) [09:51:36:242]: Entering MsiProvideAssembly. AssemblyName: Telerik.Web.Design,version="2011.1.315.35",culture="neutral",publicKeyToken="121FAE78165BA3D4",processorArchitecture="MSIL", AppContext: , InstallMode: -4
MSI (s) (0C:58) [09:51:36:242]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (0C:58) [09:51:36:445]: MsiProvideAssembly is returning: 1607
MSI (s) (0C:58) [09:51:36:460]: No System Restore sequence number for this installation.
MSI (s) (0C:58) [09:51:36:460]: Unlocking Server
MSI (s) (0C:58) [09:51:36:491]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 09:51:36: INSTALL. Return value 3.
MSI (s) (0C:58) [09:51:36:507]: MainEngineThread is returning 1603
MSI (s) (0C:7C) [09:51:36:601]: No System Restore sequence number for this installation.
MSI (s) (0C:7C) [09:51:36:616]: User policy value 'DisableRollback' is 0
MSI (s) (0C:7C) [09:51:36:616]: Machine policy value 'DisableRollback' is 0
MSI (s) (0C:7C) [09:51:36:616]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (0C:7C) [09:51:36:616]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (0C:7C) [09:51:36:616]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (0C:7C) [09:51:36:616]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (0C:7C) [09:51:36:616]: Restoring environment variables
MSI (s) (0C:7C) [09:51:36:616]: Destroying RemoteAPI object.
MSI (s) (0C:70) [09:51:36:616]: Custom Action Manager thread ending.
MSI (c) (F8:74) [09:51:36:616]: Back from server. Return value: 1603
MSI (c) (F8:74) [09:51:36:616]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (F8:74) [09:51:36:616]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 09:51:36: ExecuteAction. Return value 3.
MSI (c) (F8:74) [09:51:36:616]: Doing action: FatalErrorTelerik
MSI (c) (F8:74) [09:51:36:616]: Note: 1: 2205 2: 3: ActionText
Action start 09:51:36: FatalErrorTelerik.
Action ended 09:52:07: FatalErrorTelerik. Return value 2.
Action ended 09:52:07: INSTALL. Return value 3.
MSI (c) (F8:74) [09:52:07:755]: Destroying RemoteAPI object.
MSI (c) (F8:B8) [09:52:07:755]: Custom Action Manager thread ending.
=== Logging stopped: 17/03/2011 09:52:07 ===
MSI (c) (F8:74) [09:52:07:755]: Note: 1: 1708
MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2205 2: 3: Error
MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2205 2: 3: Error
MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (c) (F8:74) [09:52:07:755]: Product: Telerik RadControls for ASP.NET AJAX Q1 2011 -- Installation failed.
MSI (c) (F8:74) [09:52:07:755]: Windows Installer installed the product. Product Name: Telerik RadControls for ASP.NET AJAX Q1 2011. Product Version: 11.1.315.0. Product Language: 1033. Installation success or error status: 1603.
MSI (c) (F8:74) [09:52:07:771]: Grabbed execution mutex.
MSI (c) (F8:74) [09:52:07:771]: Cleaning up uninstalled install packages, if any exist
MSI (c) (F8:74) [09:52:07:771]: MainEngineThread is returning 1603
=== Verbose logging stopped: 17/03/2011 09:52:07 ===
If you need the rest of the log, just mail me !
S.F.
Yes, we would need the full log, as it seems the problem is a different one on your side.
Proceeding through e-mail.
Kind regards,
Erjan Gavalji
the Telerik team
I have successfully installed it with the this workaround (although not what you've suggested):
- INSTALL NEW: custom selection installation, select only VS Extension and Component
- CHANGE INSTALLATION : then custom select other component.
It just works...
msiexec /i JustCode_2011.2.713_Trial.msi /limev InstallLog.txt
but the installed tells me I need Visual Studio, which I have installed.
Could it be that you have Visual Studio Express edition instead of a full edition? Unfortunately, due to Visual Studio extensibility constraints, JustCode cannot be added to VS Express.
Kind regards,
Erjan Gavalji
the Telerik team
Thank you for being the most amazing .NET community! Your unfailing support is what helps us charge forward! We'd appreciate your vote for Telerik in this year's DevProConnections Awards. We are competing in mind-blowing 20 categories and every vote counts! VOTE for Telerik NOW >>
I was finally able to get it to install on my Windows 7 - 64 bit machine (VS 2010), by selecting "custom" install and un-checking the "documentation" node. It finally installed without any errors, but now I do not have the documentation installed.
Is there an online equivalent of this documentation that could not be installed and causing the error?
I will also submit a support ticket and include my error log data.
fyi..i am installing q2-2011_915 version of RadControls
All of our products' Online Help through the following page:
Documentation and Tutorials
The complete RadControls for ASP.NET AJAX documentation is available through the following link:
RadControls for ASP.NET AJAX Documentation
Looking forward to your support ticket.
All the best,
Andrey
the Telerik team