Insert Image hangs after server move

[Clive Hoggar]

Hi Guys

I am looking for some ideas to fix an issue after server move. Both old and new servers are windows 2008 R2 with iis 7 / asp.net 4.0.

I have a grid in which one of the columns in the edit dialog has an editor in which an image can be uploaded. It has been working fine for a year at least, so the code is OK. However in the new location, only the 'upload' part now works. When 'Insert' is selected, the editor toolbar greys out, and hangs. If I then select 'cancel' to close the editor, that process hangs and I have to close the page to escape. There does not seem to be an error generated in the windows logs.

Obviously I don't want to mess with existing code, which is working fine on the old server, (and I am supposed to be retired now...) so I am thinking along the lines of permissions or other iis settings.

Can anyone one help?!

The permissions are enough for the image to be uploaded, so where else should I be looking?

Thanks for any help here.

Clive

P.S The site is using Telerik asp.net ajax version Q3 2013

[Ianko]

Hello Clive,

As this is clearly a matter regarding the new server environment, the best way to investigate this is to carefully compare both environments' configurations and permissions.

Make sure that the folder structures are accurate and that the target folders exist and have the proper permissions for the application.  

Also, you can investigate if the same would happen with a plain ASP.NET page with only RadEditor or RadFileExplorer on.

Regards,
Ianko
Telerik