I have searched the forums and tried a couple of the things that I found there, but still can not correct an issue I am having with the radEditor. If I open the image manager, and click the upload tab at the top, then leave it open for awhile (10+ minutes) before browsing for an image to upload, the entire dialog window will timeout when I click the upload button. This does not occur on my local machine, only when I load the app to our production servers. Also, the problem seems to only occur with IE. I've tried the window.setTimeout function to manually open the dialog window and increase the millisecond count, to no avail, and my version (2008.3) does not support the cookieTimeoutLimit property. Any ideas on how to eliminate this problem?
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Hi Jonathan,
I think the problem might be caused because the user session on the production server timeouts. The editor dialogs do not use the session so this is not a very likely option, but given your description (happens after a specific amount of time) it is possible. Check if your production web application is not being recycled for some reason.
I tried to reproduce the problem in our online demos - http://demos.telerik.com/aspnet-ajax/editor/examples/default/defaultcs.aspx but the upload went without any issues. I opened the image manager, opened its upload dialog and waited 15 min before uploading a file. The dialog did not timeout and the file was uploaded correctly. See if the problem in your case is related to something else - e.g. the file size.
Finally, I am not sure what you mean by "cookieTimeoutLimit" property. The classic RadEditor control had a CookieExpirationTime property but the ASP.NET AJAX version no longer uses cookies to transfer the dialog parameters. Now we use the dialog URL or simple JavaScript to load the parameters in the dialog. Both of these methods are not dependent on the time you keep the dialog open.
Greetings,
Lini
the Telerik team
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I think the problem might be caused because the user session on the production server timeouts. The editor dialogs do not use the session so this is not a very likely option, but given your description (happens after a specific amount of time) it is possible. Check if your production web application is not being recycled for some reason.
I tried to reproduce the problem in our online demos - http://demos.telerik.com/aspnet-ajax/editor/examples/default/defaultcs.aspx but the upload went without any issues. I opened the image manager, opened its upload dialog and waited 15 min before uploading a file. The dialog did not timeout and the file was uploaded correctly. See if the problem in your case is related to something else - e.g. the file size.
Finally, I am not sure what you mean by "cookieTimeoutLimit" property. The classic RadEditor control had a CookieExpirationTime property but the ASP.NET AJAX version no longer uses cookies to transfer the dialog parameters. Now we use the dialog URL or simple JavaScript to load the parameters in the dialog. Both of these methods are not dependent on the time you keep the dialog open.
Greetings,
Lini
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Check out the tips for optimizing your support resource searches.