Image and Document Manager not displaying correctly in RadEditor

[Danny]

In the last 3 months the image and document manager controls on the radeditor are not displaying correctly. We are using Q1 2013. I have tried various browsers and skins. 

Any advice would be much appreciated. 


 <telerik:RadEditor ID="edtContent" AutoResizeHeight="True" runat="server" Width="100%" Skin="Simple" Visible="False"  BackColor="White">
        <Tools>
        <telerik:EditorToolGroup >
            <telerik:EditorTool Name="Cut"  />
            <telerik:EditorTool Name="Copy" />
            <telerik:EditorTool Name="Paste" />
            <telerik:EditorTool Name="PasteFromWord" />
        </telerik:EditorToolGroup>
            <telerik:EditorToolGroup>
                <telerik:EditorTool Name="Bold" />
                <telerik:EditorTool Name="Italic" />
                <telerik:EditorTool Name="Underline" />
            </telerik:EditorToolGroup>
                        <telerik:EditorToolGroup>
                            <telerik:EditorDropDown Name="FontName">
                            </telerik:EditorDropDown>
                            <telerik:EditorDropDown Name="FontSize">
                            </telerik:EditorDropDown>
                            <telerik:EditorSplitButton Name="ForeColor">
                            </telerik:EditorSplitButton>
            </telerik:EditorToolGroup>
            <telerik:EditorToolGroup>
     
                <telerik:EditorTool Name="XhtmlValidator" />
     
            </telerik:EditorToolGroup>
            <telerik:EditorToolGroup>
                <telerik:EditorTool name="ImageManager" enabled="true"  />
            <telerik:EditorTool Name="DocumentManager" />
            </telerik:EditorToolGroup>
            
             
            
    </Tools> 
         <ImageManager ViewPaths="~/userimages" UploadPaths="~/userimages" DeletePaths="~/userimages" AllowFileExtensionRename="false"  SearchPatterns="*.jpg, *.jpeg, *.gif, *.png"    AllowMultipleSelection="false"  EnableAsyncUpload="false"  > 
             

         </ImageManager>     
        <DocumentManager ViewPaths="~/userdocuments" UploadPaths="~/userdocuments" DeletePaths="~/userdocuments" SearchPatterns="*.pdf, *.doc, *.docx, *.xls, *.xlsx" />                                                    

<TrackChangesSettings CanAcceptTrackChanges="True"></TrackChangesSettings>
    </telerik:RadEditor>

[Ianko]

Hello Danny,

Currently I can only make only assumptions on why this problem occurs. This behavior might originates due to custom stylization, customized layout etc.

Nevertheless, in the latest release of RadControls (2013 Q3) the RadEditor's dialogs are greatly improved, especially their layout. I suggest trying to upgrade the version and see if that resolves the problem.

If it is not, please get back to me with more details about the used configuration, the used customization (CSS and JavaScript) and additionally the environment in which the behavior is encountered (browser, OS etc.). Note that a simple project, which isolates the problem would help me find a possible solution for this case.

Regards,
Ianko
Telerik

[Danny]

I appreciate your reply. I don't have any special CSS applied. It seems the issue was caused by having the control set to not visible at page load. I was then making the control visible when the edit button was pressed. 

I managed to work around the issue, but forcing a page reload when pressing the Edit button.  Unfortunately. I am not in a position to upgrade to q3, as the renewal costs are too prohibitive, but thank you for your suggestion.