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IE gets unresponsive on image selection in RadEditor

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Khushboo
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Khushboo asked on 03 Jul 2015, 12:56 PM

Hi support,

We have upgraded our Telerik RadEditor to 2015.1.401.45 version.

We are facing issue in IE as mentioned below:
In IE when we select an image and change from Design to HTML mode or try to apply any paragraph style to it, the browser gets unresponsive.

I am able to reproduce the same behaviour with the Telerik demo: http://demos.telerik.com/aspnet-ajax/editor/examples/overview/defaultcs.aspx?skin=Default

Can you please help us in solving this issue ?

 

Regards,

Khush

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Khushboo
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answered on 08 Jul 2015, 05:22 AM

Hello Support,

Is there any update on this?

 

Regards,

Khush

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Vessy
Telerik team
answered on 08 Jul 2015, 08:05 AM
Hi Khush,

We are not aware of the experienced problem and, unfortunately, I was not able to reproduce it on my side. Can you please provide a little more details on the exact steps that need to be made in order to reproduce the problem?
  • Do you reproduce the issue in all IE versions or only in a specific one?
  • Can you take a look at the video from my test and see whether I am not leaving anything out? - screencast


Looking forward to your reply,
Vessy
Telerik
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Khushboo
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answered on 09 Jul 2015, 09:41 AM

Hi Vessy,

To get a better understanding, please refer to the following videos:
http://screencast.com/t/2qNe7brbrUaU
http://screencast.com/t/jOejQMPKE2DA

I am able to reproduce the issue in IE versions 11, 10, 9.

Regards,
Khush

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Khushboo
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answered on 14 Jul 2015, 05:15 AM

Hi Vessy,

Is there any update on this?

Regards,
Khush

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Vessy
Telerik team
answered on 14 Jul 2015, 07:50 AM
Khush,

Тhank you for the provided videos. We have already tracked this issue with another client since my previous reply  and it is logged into our bug tracking system. You can track the item progress and vote in order to increase its priority in our feedback portal - http://feedback.telerik.com/Project/108/Feedback/Details/163788.

The only workaround I can suggest you for the moment is to force IE8 compatibility mode of the browser by using the following meta tag:
<meta http-equiv="X-UA-Compatible" content="IE=8" />

Regards,
Vessy
Telerik
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Khushboo
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answered on 19 Aug 2015, 07:31 AM

Hi Vessy,

This has been fixed in Q2 2015 release of Telerik. We have upgraded our Telerik to latest version - 2015.2.729.45

Thanks
Khushboo

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Vessy
Telerik team
answered on 24 Aug 2015, 07:10 AM
Hi Khushboo,

Yes, as per your observation and as stated in the item's info this issue was fixed  on 15th of July and the fix was included in our 2015 Q2 SP1 release.

Regards,
Vessy
Telerik
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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Vessy
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