Tomasz Kluza
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Tomasz Kluza
asked on 26 Jan 2010, 05:49 PM
Hi! When I'm running the installation package (around 150 MB downloaded from the telerik website) it's giving me some very general message (screenshot) which is saying Install Error - Process have ended unexpectedly and that's it.
I don't know - maybe it has something to do with me having the trial of telerik controls already installed ?
Cheers,
Tom
I don't know - maybe it has something to do with me having the trial of telerik controls already installed ?
Cheers,
Tom
3 Answers, 1 is accepted
0
Hello Tomasz Kluza,
Thank you for writing.
Judging by the error message I presume that you have already installed RadControls for WinForms, so please first uninstall RadControls for WinForms and then install the downloaded package.
the Telerik team
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Thank you for writing.
Judging by the error message I presume that you have already installed RadControls for WinForms, so please first uninstall RadControls for WinForms and then install the downloaded package.
I hope this helps. Do not hesitate to contact us if you have other questions.
Best wishes,
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
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Tomasz Kluza
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Rank 1
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answered on 28 Jan 2010, 12:38 PM
Hello Peter,
Thank you - that was the reason of my problems. Btw I have noticed during the installation that when I have chosen "Install all" option the installer hangs (just doing nothing and it's not Cancelable - only process kill helps) on installing the template component for VS2005 which I don't have installed.
Cheers,
Tomasz Kluza
Thank you - that was the reason of my problems. Btw I have noticed during the installation that when I have chosen "Install all" option the installer hangs (just doing nothing and it's not Cancelable - only process kill helps) on installing the template component for VS2005 which I don't have installed.
Cheers,
Tomasz Kluza
0
Hello Tomasz Kluza,
Thank you for the provided details. It seems that somehow a registry record has been made that indicates that VS 2005 is installed on your machine. This is the following key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VisualStudio\SxS\VS7]
Could you please check whether a record with Name "8.0" exists in the path above? Our installer looks for the values in this path and if it finds the "8.0" version, it attempts to install the templates. The possibility that SDK insert this record in the registry is also realistic but we are not yet sure whether this is the case.
If this registry record exists you can deselect the integration with VS 2005 and add the controls in the VS Toolbox manually as it is described in this article. In order to install the Telerik Form templates please refer to this article.
Hope this helps. Thanks for your time.Thanks for your time.
Regards,
Peter
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
Thank you for the provided details. It seems that somehow a registry record has been made that indicates that VS 2005 is installed on your machine. This is the following key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VisualStudio\SxS\VS7]
Could you please check whether a record with Name "8.0" exists in the path above? Our installer looks for the values in this path and if it finds the "8.0" version, it attempts to install the templates. The possibility that SDK insert this record in the registry is also realistic but we are not yet sure whether this is the case.
If this registry record exists you can deselect the integration with VS 2005 and add the controls in the VS Toolbox manually as it is described in this article. In order to install the Telerik Form templates please refer to this article.
Hope this helps. Thanks for your time.Thanks for your time.
Regards,
Peter
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.