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Htmlchart not displaying after dll upgrade

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Chart (HTML5)
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John
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John asked on 21 Jan 2016, 02:24 PM

I was having an issue with databound charts not displaying after upgrading the Telerik.Web.UI.dll from 2014.2.724.40 to 2015.2.623.40, so I decided to try just working with static html instead.  I borrowed some demo code and placed it in the same webpage in 2 different .NET projects:

          <telerik:RadHtmlChart runat="server" ID="PieChartXX" Width="700" Height="500" Transitions="true" Skin="Silk">
              <ChartTitle Text="Browser Usage for April 2012">
                  <Appearance Align="Center" Position="Top"></Appearance>
              </ChartTitle>
              <Legend>
                  <Appearance Position="Right" Visible="true"></Appearance>
              </Legend>
              <PlotArea>
                  <Series>
                      <telerik:PieSeries StartAngle="90">
                          <LabelsAppearance Position="OutsideEnd" DataFormatString="{0} %"></LabelsAppearance>
                          <TooltipsAppearance Color="White" DataFormatString="{0} %"></TooltipsAppearance>
                          <SeriesItems>
                                  <telerik:PieSeriesItem BackgroundColor="#ff9900" Exploded="true" Name="Internet Explorer" Y="18.3"></telerik:PieSeriesItem>
                                  <telerik:PieSeriesItem BackgroundColor="#cccccc" Exploded="false" Name="Firefox"  Y="35.8"></telerik:PieSeriesItem>
                                  <telerik:PieSeriesItem BackgroundColor="#999999" Exploded="false" Name="Chrome" Y="38.3"></telerik:PieSeriesItem>
                                  <telerik:PieSeriesItem BackgroundColor="#666666" Exploded="false" Name="Safari" Y="4.5"></telerik:PieSeriesItem>
                                  <telerik:PieSeriesItem BackgroundColor="#333333" Exploded="false" Name="Opera" Y="2.3"></telerik:PieSeriesItem>
                          </SeriesItems>
                      </telerik:PieSeries>
                  </Series>
              </PlotArea>
          </telerik:RadHtmlChart>

When I run the solution using the earlier version (2014.2) of the dll, I get what is shown in attached file RadHtmlChart-2014.2.724.40.jpg.  When I run using the upgraded version (2015.2), I get what is shown in RadHtmlChart-2015.2.623.40.jpg.  Can someone point me to where my problem(s) might be?  TIA

 

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Danail Vasilev
Telerik team
answered on 21 Jan 2016, 04:02 PM
Hi John,

Is the issue related only to a data-binding scenario or a declarative setup as well? If the issue is data-binding specific then you should ensure to define the data source field types. Otherwise I would suggest the following:
    - Upgrade to the latest official version - 2016.1.113.
    - See whether there are some JavaScript errors. If so, try to fix them or provide us with the exact error messages.
    - If the issue is IE specific ensure you are not in compatibility mode.
    - Remove the CSS to see whether it is a CSS specific.

If none of the above suggestions help it would be better to provide us with a runnable sample where the issue is reproduced, so that we can investigate it further.

Regards,
Danail Vasilev
Telerik
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Renuka
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answered on 31 May 2017, 06:43 AM

Thanks for the reply.

i am using for UI for ASP.NET AJAX

After deploying the project, raddock & radhtmlchart are not displayed but this is not happening in the development system,the problem is observed in the production system.is there any system(pc) specific configuration needs to be done?please replay the comment 
Thank you


Htmlchart not displaying after dll upgrade

Htmlchart not displaying after dll upgrade

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Renuka
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answered on 04 Jun 2017, 05:12 PM

After deploying the project, raddock & radhtmlchart are not displayed but this is not happening in the development system,the problem is observed in the production system.

How to solve this problem.please help me.
Thank you

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Chart (HTML5)
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Danail Vasilev
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