How to upgrade from Evaluation copy to development

[Michael]

Hi there,

If someone can shed some light, I have purchased the license for winforms library over the phone, but can't seem to find the development (non-evaluation) library. When login-in to telerik.com the 'Products' sections doesn't have any product registered. How do I obtain the control library that can be used in production.

Any idea?

Thanks in advance.

Michael

[Megan]

Hello Michael,

Thanks for reaching out to us on this. I took a look at your account and I do not see any purchase under your account. I also took a look at the iDynamics account and did not see any purchases there either. 

Could you have purchased the license under a different email? Also, do you have an invoice number that you could provide to look up the purchase? 

Regards,
Megan
Telerik

 

 

[Michael]

Hi Megan,

Thank you for looking into it. I have the supporting documents (estimate, invoice, and purchase confirmation email). Let me know where to send those to.

Thank you.

Michael

[Michael]

The issue  is resolved - thank you!.