How to upgrade from Evaluation copy to development

4 posts, 0 answers
  1. Michael
    Michael avatar
    3 posts
    Member since:
    Nov 2014

    Posted 14 Dec 2014 Link to this post

    Hi there,

    If someone can shed some light, I have purchased the license for winforms library over the phone, but can't seem to find the development (non-evaluation) library. When login-in to telerik.com the 'Products' sections doesn't have any product registered. How do I obtain the control library that can be used in production.

    Any idea?

    Thanks in advance.

    Michael
  2.
  3. Megan
    Admin
    Megan avatar
    16 posts

    Posted 15 Dec 2014 Link to this post

    Hello Michael,

    Thanks for reaching out to us on this. I took a look at your account and I do not see any purchase under your account. I also took a look at the iDynamics account and did not see any purchases there either. 

    Could you have purchased the license under a different email? Also, do you have an invoice number that you could provide to look up the purchase? 

    Regards,
    Megan
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  5. Michael
    Michael avatar
    3 posts
    Member since:
    Nov 2014

    Posted 15 Dec 2014 in reply to Megan Link to this post

    Hi Megan,

    Thank you for looking into it. I have the supporting documents (estimate, invoice, and purchase confirmation email). Let me know where to send those to.

    Thank you.

    Michael
  7. Michael
    Michael avatar
    3 posts
    Member since:
    Nov 2014

    Posted 15 Dec 2014 in reply to Michael Link to this post

    The issue  is resolved - thank you!.
  8.
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