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Horizontal orientation not working in IE

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OrgChart
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Punit
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Punit asked on 24 Nov 2015, 01:39 PM

The code below works ok in Chrome but not IE 11

<telerik:RadOrgChart ID="orgOGC" runat="server" GroupColumnCount="4" Skin="Silk" DataSourceID="sdsCommandOrgChart" DataFieldID="User_Id" DataFieldParentID="Supervisor_Id" DataTextField="Full_Name" Orientation="Horizontal" RenderMode="Lightweight" >
<ItemTemplate>
<div >
<div style="text-align: center">
<des:LinkButton runat="server" ID="btnUserDetails" Text='<%#DataBinder.Eval(Container.DataItem, "FullName") %>' OnCommand="btnUserDetails_Command" CommandArgument='<%#DataBinder.Eval(Container.DataItem, "UserId")%>'></des:LinkButton><br />
<%#DataBinder.Eval(Container.DataItem, "JobTitle")%><br />
<%#DataBinder.Eval(Container.DataItem, "Department")%><br />
</div>
</div>
</ItemTemplate>
</telerik:RadOrgChart>

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Veselin Tsvetanov
Telerik team
answered on 27 Nov 2015, 02:12 PM
Hi Punit,

I have tested locally your scenario and the OrgChart behaves correctly. Attached you will find the sample aspx page, the code-behind file and a screenshot of the page running. Please, test it at your side and let us know if the problem is still present. We also need to know whether the version of our controls you are using is the last official release (2015.3 1111) or an older one.

I am looking forward to your replay.

Regards,
Veselin Tsvetanov
Telerik
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Punit
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answered on 27 Nov 2015, 02:48 PM
I was able to reproduce with issue with your code.  See attached file and I'm running 2015.3.930.45
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Punit
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answered on 27 Nov 2015, 03:25 PM
same result after upgrading to 2015.3.1111.45
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Veselin Tsvetanov
Telerik team
answered on 30 Nov 2015, 08:39 AM
Hi Punit,

Attached you will find runnable web site testing the orientation issue with the OrgChart. Could you please run it at your side without changing the Web.config? If the problem is still present, could you record a video, running the web site and send it to us? It is also good to know which is the version of IE 11 you are testing on.

Looking forward to your replay.

Regards,
Veselin Tsvetanov
Telerik
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Punit
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answered on 30 Nov 2015, 12:49 PM
Same issue.  IE Version is 11.0.9600.18097.  I'm not sure what you mean by running a video.  It's a one page application.
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Veselin Tsvetanov
Telerik team
answered on 01 Dec 2015, 09:43 AM
Hi Punit,

Could you please check if you run the page in IE in compatibility mode? If this is the case, it could cause the unexpected orientation of the OrgChart. As it is described in the About section of the OrgChart orientation demo and in the documentation, the feature is available only if the control's Render mode is set to Lightweight. As Lightweight is not supported for IE7, it will not display properly when IE11 fallbacks to IE7 (runs compatibility mode). 

I hope that the information provided is useful.

Regards,
Veselin Tsvetanov
Telerik
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Punit
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answered on 01 Dec 2015, 12:48 PM
Thank you, compatibility mode was the issue
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Veselin Tsvetanov
Telerik team
answered on 02 Dec 2015, 09:44 AM
Hi Punit,

Thank you for getting back to us and letting us know about the cause for the discussed issue.

Regards,
Veselin Tsvetanov
Telerik
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Veselin Tsvetanov
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